I bought into Sonos because it provided hassle free music throughout my house. Over the years the term, "hassle free" has gotten less and less accurate due to the app "upgrades". Today I attempted to address my issues with the app and found the support address listed on the Google play app page is no longer functional. So I waited until 10am when I could use chat (who provides only 1 way to contact them and have it not be 24/7?) Where I got a very unhelpful associate. He was probably good at trouble shooting system issues but that wasn't what I was looking for, it was just the only way I find to contact Sonos.
And to cap it all off, the chat app stopped working after just a few minutes of chatting.