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iPhone X problems

  • 30 January 2018
  • 30 replies
  • 3481 views
W
Is anyone else having an issue with iPhone X dropping Sonos?
My phone will randomly not be able to find Sonos, while my older iPad has no issues(?)
Thank you!
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Best answer by nickward51 13 May 2018, 13:40

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30 replies

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Just wifi only and with multiple wifi points using BT Whole Home which I don't think is helping. It actually came back pretty quick the last time so may have just been an initial delay hooking up to a new point for the first time after rebooting everything - been all good since so will see. If i get the issue again I will submit diagnostic. Cheers
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Happened again a few times - diagnostic submitted 989501259
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So it looks like it is actually one of my wifi points that is the problem. After turning it off I have had no issues.
Chris
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That would do it
Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings
C
Hi,

I had this problem for a few days until I realised I had installed the Virgin Media WiFi profile. This is so I can connect to the WiFi on the tube automatically.

If you go on settings on the iPhone, you might see that you are connected to WiFi but it will say ‘Virgin Media’ instead of your home network WiFi name.

Your WiFi name will hopefully be in the list. Tap it, let it connect, go back onto Sonos and it will work (maybe)

Good luck
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