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iPhone Sonos app freezes when Sonos app on iPad is already open

  • 4 December 2020
  • 2 replies
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C


I have the Sonos app on both my iphone 11pro and my iPad Air 3rd generation.  I am running the latest IOS software and have an up to date Sonos app on both devices.  Whenever I try to launch the app on my iphone when the app is already open on my ipad, I get a greyed out screen (I have a screen shot).  This does not change, unless I close the app on my ipad.  Once I do that, it takes about a minute for the app on my iphone to adjust to the normal screen (again I have a screen shot), but this screen is then frozen.  The only way to get the app to work on the phone is to close the app on the ipad and close the app on the iphone, then restart the app on the iphone.
 

 

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Best answer by Airgetlam 4 December 2020, 18:07

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2 replies

Airgetlam

This seems odd. The app is only a ‘remote control’ to access the system, there is no dependency in there being only one app running at a time. I occasionally have two iPads and an iPhone all connected at the same time, and use whichever is at hand. 

The first huge image you have posted suggests that the app isn’t able to reach the speakers to be able to display the data running on them. What I can’t make work is why it should appear when the app is closed in another device. So, I’ve got a few suggestions, that cover a wide variety of potential issues. 

First. I’d recommend a refresh of your Sonos network. Unplug all Sonos devices from power, and power down either the iPad or the iPhone. Then reboot your router. Once the router comes back up, power on the iPhone or iPad, and plug back in your Sonos devices. This process forces a reload of all software on the router, the iOS device, and the speakers, and sets up new IP addresses for all. 

I feel fairly confident this should resolve your issues, but if it doesn’t, I would recommend that you submit a system diagnostic within 10 minutes of turning off one controller and having the data show up on the other, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

 

Bruce
C

Bruce,

 

Thank you very much.  That did fix it.

 

Gary

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