Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

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F.A.Q.

Music Services and Sonos

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The Sonos Apps - An Introduction

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Edward R
Edward R
started this topic

Sonos Controller Software Downloads

Trying to find where to download the Sonos Controller Software?  The Sonos software is available on our support page and you can find direct...
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5651 Topics

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AudiosymbolAvid Contributor I
posted in Controllers and Music services

How much does Trueplay clarity improve over time ?

Have used trueplay in a number of settings at home  which involves  stereo pairing of the era 300 with a sub mini … Initial impressions post trueplay at the various locations appear attenuation of the high frequencies ..a quick A/B  with and without Trueplay confirms this in my case  … However does Trueplay improve over time and if so what sort of timeframe ? 

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A
4 months ago
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CalEndarContributor I
asked in Controllers and Music services

How to set up 2 Sonos Amp in 1 Sonos account to play different music?

Hi everybody,I'm new to Sonos systems and I'm planning to buy 2 Sonos Amps for my store. I want each Amp to play different music (each area will play a different type of music) and control both via PC App (so that someone else can control it for me when I'm not there).How can I set up and control both as mentioned above? Please help, I really appreciate everyone's advice.

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Airgetlam
59 minutes ago
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Gc_in_chinaContributor I
asked in Controllers and Music services

Spotify FAMILY accounts conflict

I have a family account.  The primary family account is logged into the sonos.  Account 1.When any of the other family accounts (account 2) start to play music on their own device the sonos cuts out.Originally I thought it was because both family accounts were added to the sonos, but I've now ensured the sonos only has 1 and the other account is on a device. Surely it's possible to use sonos with a family account without everyone else with family accounts being blocked? 

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Corry P
1 day ago
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Todd_22Contributor I
posted in Controllers and Music services

Please improve associated product selection process. Please.

I know that the “associated product” is the first speaker that responds when starting a controller.  I’m simply expressing some frustration at how rudimentary that process is and how annoying it can be when you have a lot of Sonos products that you’ve accumulated for about a decade.  I have a mix of about a dozen speakers, with my oldest being ten year old Play:1s and my newest being an Arc. I notice that my Sonos controllers (both desktop and Android) are much, much more responsive when the associated product is the Arc or the newer Five. However, my controllers seem to have a knack for finding one of the older Play:1s.  The phone and desktop controllers consistently find the oldest speakers in my system when starting up and they’ll be sluggish and the queue is harder to manage.  When the associated product is one of the speakers I’ve added within the last couple years, the controller is much more responsive.  It’s a stark contrast.Like I said, I know how the associated product select

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controlav
2 days ago
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Steve251Avid Contributor III
asked in Controllers and Music services

Metadata info. How many channels etc

I am fairly new to multi channel music but enjoying my use of the Sonos Arc and Era 300.As I read other forums I note that some people state that their equipment can tell them how the music is being delivered. For instance 7.1.2, 5,1.0 etc There may be more info as well like modulation etc. It would be nice if I could see this info so I can learn more about what I am listening to Is there a way to obtain this info?I have looked around the Sonos app but not found anything TIA Steve

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Stanley_4
5 days ago
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Brbray5Contributor I
posted in Controllers and Music services

Feature Request - Dynamic island

Feature Request in regards to dynamic island.  Currently, for iOS users you must open the Sonos app directly in order to navigate any controls. Allowing access to dynamic will provide minutes saved to use the control settings. This can include skip to next track, go back a track, grouping of speakers, change playlist or services being used. There are often times I need to pause quickly and I have to go through the standalone Sonos app to turn off. Just a thought for us iOS users.

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controlav
5 days ago
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Russell.VSSContributor I
posted in Controllers and Music services

Feature request: Apple TV with Sonos App

As a custom integrator I feel very strongly that Sonos should have an app on the Apple TV device. I understand that Sonos wants to be able to manage every aspect of their ecosystem but since 99% of my installs has an Apple TV, I think Sonos should offer a paid app to stream directly from the Apple TV. Some clients don’t want a universal remote and just want to use the Apple TV remote, and some control systems don’t work well with Sonos (I’m looking at you Control4). So to me it looks like a niche Sonos can profit from. Make it less than $50 per Apple TV device and I guarantee I can sell that as a line item in every bid. Make it possible for me to purchase licenses and install them in-app and we’ll be good to go. Maybe it’s too much to ask for or perhaps Sonos’ licensing deals with streaming services aren’t able to extend to a third-party device, but I’d be very happy to see this developed one day.

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R
7 days ago
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ls.jsContributor I
posted in Controllers and Music services

Setting Up Multiple Accounts from Spotify Family Plan on Sonos

I just upgraded to a Spotify Family Plan. 2 of those accounts are for kids. They each have an ipad with the sonos app installed that connects to a single Sonos network. In other words, the sonos app is installed on multiple home devices that access the same sonos account.I want to set up each family’s spotify account on their respective Sonos app. But when I login with my Spotify credentials, it only connects to my account.What am I missing? How do I set them up to access their spotify kids account on the sonos app?

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106rallye
9 days ago
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sjmoeContributor I
posted in Controllers and Music services

Music Library and playlist creation

I am importing my music library from an external hard drive. For some reason, it maxes out and I get a message to clear or delete playlists. I then realized that the system is creating an automatic imported playlist on SOME of my imported library - but not all. I think SONOS is reading the playlist tunes and double counting the songs and then it creates the limit of items i can add. One - why is this happening. I called and spoke to a SONOS rep and was given some crap about iTunes. This is not an iTunes issue. iTunes isn’t even loaded on my laptop and this is music i downloaded or burned over the years. two - can i create more than one library to see if this can be avoided? I have most of my music transferred but it caps out for what I believe is this imported playlist issue  

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Stanley_4
10 days ago
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arslanelverAvid Contributor I
asked in Controllers and Music services

quality difference on Spotify app through sonos app VS spotify app on apple tv

Subject kinda sums it up. I have beam gen2 + sub mini and 2 era 100’s for surround. I am loving it. I was just curious if there is a quality difference playing spotify via my apple tv spotify app or changing from tv to music on my sonos app and listen spotify via sonos app? Thanks

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A
11 days ago
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ChrisMellorAvid Contributor I
posted in Controllers and Music services

Music server cannot be found

My Sonos system won't play music because it is "Unable to play 'song' - connot connect to //[server name] because the server cannot be found." I have just updated my BT Router - I am based in the UK. Any ideas?

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Dez S
13 days ago
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PaulCalfContributor I
posted in Controllers and Music services

I cannot add Rayo to my services

I’ve tried adding Rayo to my services on Sonos, to replace Planet Radio. I just get the message saying Check your network connection - if that’s ok try later (paraphrased). My network connection is fine and I can add other services.I have checked my location is Uk in my account. Also did the thing where you choose another country check for updates, change back, check for updates again, restarted, everything.

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P
14 days ago
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Nico33Contributor I
asked in Controllers and Music services

Multiroom

Hello, If all the speakers are connected in multiroom mode (TV & music), is it possible to play music on just one of them from time to time without disconnecting everything?When I watch TV, sound is played by the speakers, can I playl separately music on the one in the kitchen without disconnecting the multiform settings ? thanks for your help

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N
15 days ago
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Graham KellyContributor I
asked in Controllers and Music services

Sonos alarm - BBC sounds / My sounds / Subscribed - not expanding

BBC sounds is working fine on my Sonos. Before about a month ago, I could set my Sonos alarm to be a prog that I had subscribed to via BBC sounds / My sounds / Subscribed / select the subscribed set of shows / select the show. A month ago, the above stopped at the ‘Subscribed’ screen with no way to then ‘select the subscribed set of shows’.  This was on both my Samsung phone and the Windows PC app. Any idea why I cannot now select one of my subscribed programmes? Note this goes for all the options from the My Sounds page - the ‘subscribed’, ‘continue listening’ and ‘latest’.  None of them expand to show the selection of shows.  If I just go with selecting ‘subscribed’, the alam does not work and I get a standard Sonos chime in the morning.Help!  Please!!Many thanks.

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Sotiris C.
15 days ago
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DeanShawAvid Contributor II
asked in Controllers and Music services

Queue editing

Does anyone else find editing a song queue a bit painful?Pressing edit I would have would have thought you could tap on the negative symbol on the left and delete as many tracks as you want in one go. But, you can only delete them one at a time. Swiping left also deletes but again one at a time, and also after you have swiped or tapped edit the track reappears in the queue.

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D
16 days ago
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jamie72Trending Lyricist II
posted in Controllers and Music services

Idea for Sonos Radio: Album of the week

Sonos should introduce an “album of the week” to Sonos Radio - one album each week that’s available to stream front to back. The album can be of any genre and from any decade, it just has to be a classic.I’d personally love this feature as I love listening to albums but with music streaming today it can often be difficult to settle on what to listen. It would also be a great way to expand your listening to albums you’d otherwise have never listened to.Could be exclusive to Sonos Radio HD.

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Sotiris C.
18 days ago
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Sylver64Contributor I
asked in Controllers and Music services

multiroom compatibility

Hello, I own 2 Era 300 and want to complete with the Move 2 - ca you built a multi room via WiFi with the 3 of them ? 

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S
19 days ago
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GrezzerContributor I
posted in Controllers and Music services

Not able to use equipment because my phone is no longer supported

I use a perfectly serviceable Apple 5 phone and refuse to change it. Now I cannot configure my large collection of Sonos products because Sonos no longer support this devise.I get that is the case but come on Sonos why are you switching off functionality to old systems??I used to highly recommend Sonos but I’m not so inspired now. 

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buzz
20 days ago
Dleibowitz
DleibowitzContributor I
posted in Controllers and Music services

Music Services Song Shuffle

I won’t repeat what MANY have described in detail and (for years) regarding the Sonos app’s inability to shuffle >500 music service songs. My question is rather straightforward..what is Sonos doing to fix this long-standing issue? And why do Sonos support reps not understand this major software issue and are able to acknowledge it even without a fix? BTW and working in software myself, this feature gap seems something Sonos should prioritize. This is something one shouldn’t encounter with a premium brand. Frankly I’m a bit embarrassed having invested thousands of dollars outfitting my new home with 11 Sonos speakers. 

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jgatie
22 days ago
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S1holdoutContributor I
posted in Controllers and Music services

want to avoid updates

Long time Sonos user, Play 1’s, Play 5’s. Many years ago had issues, got them sorted out, stayed on S1 when S2 was released. Today when I opened the iOS app, got a “your system hasn’t been updated in 1 year, Sonos will not work until you update the app/system”. The system has been working fine largely because I haven’t installed any updates. Didn’t see anything in the forums, call Sonos Support & was “disconnected” when he was supposedly researching my question. How do I continue to use my Sonos system and the iOS app without being forced to install any updates ? Thanks 

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K
23 days ago
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craahaveContributor I
asked in Controllers and Music services

Yousee missing for several week

How come YouSee suddenly stopped working in the app and how come you suddenly change my home country in my profile from Denmark where all my speakers are bought, to Netherlands? 

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C
24 days ago
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loveydoveyContributor I
posted in Controllers and Music services

Playback Speed for Podcasts

I use PocketCast to listen to podcasts. On the PocketCast app I set playback speed to 2x. But when I connect it to Sonos it only plays back at regular speed. How can I make the Sonos play it back at a faster speed?

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Stanley_4
25 days ago
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Narrow SparrowContributor III
posted in Controllers and Music services

PLAYLIST PROBLEMS

I am using Sonos One on a Mac. I make playlists using using Spotify, not Apple. There are two symbols on the Sonos playlist page. One is obviously shuffle; I think the other is repeat. I do not want to do either of these things. I just spent over three hours making a 54-song playlist, and I want it played in order, NOT shuffled.I chose “play, even though it was grayed out (because there was no other choice) instead of the shuffle symbol above my playlist. But when the playlist went into the left-hand column to play, it automatically rearranged all 54 songs. This happens to ALL of my playlists; I have no control over it. But this one I wanted in order. Now it’s all jumbled up.

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N
25 days ago
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bjl57Contributor I
asked in Controllers and Music services

spotify

how do i set up sonos to play my favorites from Spotify?

1
T
25 days ago
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frenchtonyContributor I
posted in Controllers and Music services

sonos poor support for existing s1 customers.

What really pisses me off about this S1 S2 thing is that it is absolutely possible to make later technology work with the older technology. The new units have more memory and faster processors so can easily deal with the old requirement.I recently purchased a sonos roam, what a load of bollocks to set it up, you need to set up a new system and your old kit won't work. it is so easy for sonos to provide the old functionality on new tech they just want to squeeze their customers. 

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jgatie
26 days ago
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