Got new iPhone and Sonos will not recognize

  • 4 November 2017
  • 5 replies
  • 708 views

I just upgraded to IPhone 8+ from an iPhone 6s+ and Sonos will not play from the app on my new phone; rather, it says I lust play from the 6s+ instead. I cannot find a way to disassociate from the old phone and enable the new phone. Help! Very frustrating.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

5 replies

Try clearing any queues
I have the EXACT same issue. Just upgraded to an 8+ and it will only play from my 6+ which I no longer own.
What is it you're trying to play with the new iPhone? Amazon music? Apple Music? Pandora?

I assume you've installed the controller app on the new phone.
I have the EXACT same issue. Just upgraded to an 8+ and it will only play from my 6+ which I no longer own.Have you tried the advice above to clear the queue?
Userlevel 2
Badge +2
Just moved from an Android phone to an iPhone 8 Plus. No issues whatsoever. Same for adding an iPad and iPod Touch.