Question

fallo en sonos one

  • 28 June 2020
  • 1 reply
  • 31 views

Hola tengo un problema con el sonos one... Cuando intento usar por Alexa spotify no me deja, tengo un pequeño altavoz Alexa en el baño y no tengo problemas.

 


1 reply

Userlevel 3
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Hi @Viljavi, sorry for the late response, thank you for reaching out and welcome to the community.

I would like to know what does Alexa says when trying to play Spotify.

This will give us a clue of what we need to do to troubleshoot.

Spotify also needs to be added to the Sonos app as well as in the Alexa app. 

I would like you to take a diagnostic of the Sonos system. 

Here’s how: Settings > Help & Tips > Submit Diagnostic.

Reply with the confirmation number and I’ll take a closer look.

You can also refer to this support page.  Alexa commands not working on Sonos

If you have other concerns, feel free to reach out.

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