Converting to Sonos S2

  • 9 July 2020
  • 1 reply

After spending most of the day trying to create a music library with the S2 app (Sonos wouldn’t play the current app that was downloaded into the S1 app) and frustrating a Sonos technician; I tried something I should have started with:  Uninstall the S2 app, it might be the problem and reinstall a new downloaded S2 app.   That was the simple solution to the problem after spending a long time with the technician and following an email from the Sonos technician with all kinds of technical instructions to determine if Windows (PC) was configured correctly for Sonos.   Some of it was beyond my pay grade.   Windows was not the problem, the router was not the problem - the S2 app was corrupted or defective.  Hope this helps you.

1 reply

Userlevel 3
Badge +11

Hi @S2 Can Be Frustrating.

Thanks for reaching out and welcome to the community!


We highly appreciate your feedback and providing us the resolution for the issue you encountered.

It will be helpful to the community members that might experience the same concern.


If you have any questions or run into any issues, please do not hesitate to reach out.

We will be glad to help.