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Connect with Onkyo

  • 6 January 2019
  • 15 replies
  • 2682 views
S
When I first set up my connect with my Sonos ready Onkyo receiver, the Sonos app would switch the inputs on the Onkyo when I selected music to play. Now it will not switch. I have to manually do it with the remote. Any idea's? Thank you.
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Best answer by Strysica 7 January 2019, 11:10

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15 replies

Ken_Griffiths
Here is a useful Onkyo (YouTube) video on how to set things correctly with a Sonos Connect. Perhaps see if that helps...

https://youtu.be/gFFPJp8yFhg
S
Thank you for the video. That is how I set it up. Originally the Sonos app would change the Onkyo to the correct channel when I played something. Now it will not do it anymore.
Ken_Griffiths
Thank you for the video. That is how I set it up. Originally the Sonos app would change the Onkyo to the correct channel when I played something. Now it will not do it anymore.
Have you perhaps tried powering off/on both devices and removing/reseating the cable connection... just to see if that 'disconnection' resolves it?
S
Thank you for your help. I figured it out. The Onkyo needed an update. All is well.
Ken_Griffiths
Thank you for your help. I figured it out. The Onkyo needed an update. All is well.
Ah, good news. Glad you managed to sort it.
P
Thank you for the video. That is how I set it up. Originally the Sonos app would change the Onkyo to the correct channel when I played something. Now it will not do it anymore.
Have you perhaps tried powering off/on both devices and removing/reseating the cable connection... just to see if that 'disconnection' resolves it?
I have the same issue after sonos upgrade 10.0 . I have onkyo tx-rz 730 and onkyo tx-rz-1100. Both wired with Sonos Connect. Everything worked fine until Sonos updated to 10.0 . Now onkyo doesn't switch on and choose input after pressing play button on sonos app. The receivers have latest firmware. Powering on/off doesn't help
P
any support?
Airgetlam
What support are you looking for?
Bruce
T
any support?

I have exactly the same problem. Tried to factory reset the RZ730, no help there. It just keeps saying “Sonos connect could not be found” under hardware/ Sonos connect, when trying to scan for available systems.
K
My new tx-rz830 onkyo receiver also says connect could not be found as well. Would love to know if it's a fix needed on the only side or Sonos. I'm thinking not Sonos cause I was just on the phone with Sonos and they said our system is running appropriately and all looks good from their end. Onkyo says it's a problem stemming from the Sonos 10.0 update. Don't know what to do next. Bought the receiver solely cause it was going to work with our Sonos system.
F
Same here with an Onkyo TX-NR686.

Onkyo support told me, they had the same receiver and a Sonos Connect with firmware 10 working in their lab...
K
So what did they say your options were to fix it?? Return the receiver or? Did they give u a solution?
F
So what did they say your options were to fix it?? Return the receiver or? Did they give u a solution?
Support person didn't believe it was a general problem with Sonos firmware 10 because, according to him, they have a working system in their lab.

They suggested to ship the receiver to an Onkyo repair center to have it tested.

As I'm seeing a couple of posts here where people have problems to get "Works with Sonos" to find their Sonos Connect with different Onkyo and Pioneer (= same company) receivers, I still believe it's a problem which can be fixed with a firmware update. In the meantime I have my Harmony Elite configured as a workaround. Doesn't switch the receiver on from the Sonos App though.

Shouldn't do any harm to give them a call yourself to make them aware, there are more people with this problem.
K
Okay so i called onkyo again today and the case was "escalated" to another group who are supposed to get back to me in 24-48hrs. I wouldn't send it off to a repair center, i would just return it as it has only been 2 weeks since i bought it - but i'd really like it to "work with sonos", lol.
C
My Onkyo TX-8270 stopped supporting the "Works with Sonos" integration after the recent Sonos upgrade to version 10.1.

It took a few tries to get it to work with I originally purchases the Onkyo. That was annoying enough, having to bring a TV to my receiver to get everything set up -- I'm certainly not going through that after every Sonos upgrade.

So I just returned my Onkyo -- will switch over to a Sonos-only living room.
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