"Check Your Network Connection"

  • 20 July 2018
  • 3 replies
  • 2117 views
E
On my Mac -- When I try to update the app, or update services, I get a "check your network connection." No firewall, have downloaded and re-installed app. Won't connect to Spotify or external services either.



Using High Sierra 10.13.6 Beta

Please help!
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3 replies

Jeff S
Userlevel 7
Badge +20
On my Mac -- When I try to update the app, or update services, I get a "check your network connection." No firewall, have downloaded and re-installed app. Won't connect to Spotify or external services either.



Using High Sierra 10.13.6 Beta

Please help!

Hi there,

Are you able to try updating using a different controller? Please submit a diagnostic report and reply here with the confirmation number.
C
I have the same exact issue, don't have another controller. Uninstalled and reinstalled software, went thru every step twice, now cannot connect at all. Sonos Controller for MacSonos ID: 111862529 - Diagnostic Confirmation# is 978412310
Jeff S
Userlevel 7
Badge +20
I have the same exact issue, don't have another controller. Uninstalled and reinstalled software, went thru every step twice, now cannot connect at all. Sonos Controller for MacSonos ID: 111862529 - Diagnostic Confirmation# is 978412310

Some of your speakers have been online for quite a while. Please try rebooting all of your Sonos speakers by removing them from power for ten seconds or so, then plugging them back in. This should update the network information on the speakers and may help the system update.

If that doesn't do the trick, it may be best to work with our phone team who can take a look at this live. You can find our phone number and hours here.
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