Answered

App will not let me add speaker

  • 8 November 2019
  • 6 replies
  • 470 views
R

HELP!!  Can someone tell me why the app will not let me add a speaker.  I have the Sonos app for Androids loaded on my Samsung.  I want to add a new Sonos speaker to my current setup.  Have gone into the app> System>  but the “Add Product” is grayed out so can not add anything. 

I’ve even un-installed and re-installed  the controller app.  Still not showing up to add a speaker.

Feeling really stupid here.  I am pretty good with computers/apps but can’t figure out why I can not simply add a single Sonos (sonos one) speaker.  It shouldn’t be this hard.  Feeling like I should have NEVER invested the $$$ in this system.  Anyone have any idea why the app is not letting me add a speaker to my current system

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Best answer by jgatie 8 November 2019, 21:06

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6 replies

106rallye
Userlevel 7
Badge +17

What’s your OS version? Take a look at this: https://en.community.sonos.com/announcements-228985/sonos-version-10-5-now-available-6831204

R

Version 10.5

Airgetlam

That’s the Sonos version, the question was what operating system you’re running on your device that the controller is on.

Bruce
R

6.0.1 - I was able to add speakers until the latest SONOS update.

jgatie

Full support requires Android 7.0.  Android 5.x and 6.x will have limited settings menus.

 

See this link:

https://support.sonos.com/s/article/3521?language=en_US

R

That makes no sense.  It worked just fine until the last SONOS update.  I shouldn’t have to upgrade all my devises EACH TIME SONOS does an update.  TALK ABOUT AN EXPENSIVE SYSTEM TO MAINTAIN!!  

The update stated, “still can be used to control commonly-used features”.  Adding a speaker IS a “COMMONLY-USED FEATURE”!!!!!

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