I am trying to login to the app from my iPhone but its unable to recognise the login details (they are 100% correct) I can login to Sonos fine if I use a web browser any ideas thanks
Best answer by ja1279
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Userlevel 7
Try deleting and reinstalling the Sonos app and rebooting your phone.
thanks ive figured it out the Sonos speaker was registered in the store as it was on display had to transfer the account
Any time you get a Sonos device owned by somebody else, the first thing you should always do is a factory reset.
Any time you gift or sell one of your own Sonos devices, the last thing you should do before disconnecting it is a factory reset.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.