Answered

App freezes then closes

  • 18 July 2018
  • 6 replies
  • 361 views

  • Contributor I
  • 2 replies
Sonos app on Android keeps freezing not letting you browse music or select speakers. Basically nothing works. Have closed the app but you have to wait for app to say it's not responding then close it from there. Any idea's?
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Best answer by Keith N 1 August 2018, 00:30

Hi there, Shom. Thanks for posting and welcome to the Community. Does the problem persist if you uninstall the app and redownload it? If you are still encountering problems with this, I would recommend giving our support team a call to have a closer look.

Thanks again!
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6 replies

Userlevel 7
Badge +19
First thing would be to delete the app and re-install, be sure to select "connect to existing" system upon new install. You won't loose any data or playlists as they are held on the Sonos kit.

See if that solves your issues
Thanks I'll give it a go
Sorry to say that didn't work. Still freezes. Not responding?
Userlevel 7
Badge +19
Hi there, Shom. Thanks for posting and welcome to the Community. Does the problem persist if you uninstall the app and redownload it? If you are still encountering problems with this, I would recommend giving our support team a call to have a closer look.

Thanks again!
Userlevel 1
Badge
I have the same issue; didn't start until the update. Have talked to Sonos via the phone and they can't figure it out.
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I have the same issue. This sucks!