Apparently my One SL updated to S2 last night, even though I have auto-updates turned off (as I wanted to avoid this happening). I called Sonos support, who informed me, after much troubleshooting including a diagnostic report, etc., that the update was forced through to all SL units. Resetting my unit didn’t help, as this is apparently irreversible even though I didn’t initiate it.
As someone who currently relies on a mixed system of old and new speakers using the S1 app, this seems like a really bad customer experience. I was basically told “yes, we did this. No it can’t be reversed. You have to use two apps now”. At least if there had been some notice of this change I wouldn’t have wasted hours troubleshooting and calling support.
Anyone else have this happen to their One SL?
I’ve been using Sonos heavily for 10+ years and have mostly enjoyed and recommended it often. In fact, I had just ordered a Move and was going to add a few other units (just moved to a bigger place), but am a bit worried.