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Android S2 app needs updating - sent to Play store - no update

  • 22 September 2021
  • 10 replies
  • 932 views
C
Badge +1

When I launch the S2 app on my Android phone (Samsung S21) I get the following message:

An app update is required. Learn More

When I select Learn more, I get the following screen:

An app update is required

This version of the Sonos app can no longer control your system. Update to the current version to continue.

Update Now

When I select Update Now, I get the following screen:

Sonos app needs updating

Tap the button below to get the latest Sonos app update.

Update

When I select Update, I get the option to Open with either the Galaxy Store or Google Play store. Going to the Google Play store takes me to the Sonos app page, but with only the Uninstall or Open option.

 

I seem to be caught in a loop here...

 

 

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Best answer by realthk 22 September 2021, 08:08

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10 replies

C
Badge +1

Okay, it seems that this has been resolved, but I posted the topic in case anyone else runs into the same issue.

 

I uninstalled the Android S2 app, and then reinstalled from the Play Store. When I launched the “new” app, it asked me to press the ‘connect’ button on a speaker, which I did. The app then went into the same thing as my original post (need to update...yada yada). However this time when I went to the Play Store at the end, the options were Uninstall or UPDATE.

I selected UPDATE and then the app worked as it should. It found my system and was able to connect my S2 components.

 

R

Same here. Insane, that Sonos locks you out of your own system until you update the app...

D
Userlevel 4
Badge +3

I've got this issue as well but your solution does not work for me, so Sonos have effectively locked me out of my system.

Stuff like this is why so many users have a love/hate relationship with Sonos. My system works (or it did yesterday, and nothing has changed at my end) but I cannot use it. Guess I'll be spending my morning on the phone to support, thanks a bunch 🤬

D
Userlevel 4
Badge +3

Well, well, well, minutes after I posted this a new version of the S2 app became available on the Google Play store (although the stated release date - September 13th - is a total lie). I guess someone at Sonos towers forgot to push the button before locking all their users out. Bravo, idiots 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻 That's half an hour of my life I'll never get back.

M

Well, well, well, minutes after I posted this a new version of the S2 app became available on the Google Play store (although the stated release date - September 13th - is a total lie). I guess someone at Sonos towers forgot to push the button before locking all their users out. Bravo, idiots 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻 That's half an hour of my life I'll never get back.

Exactly the same happened for me. App was claiming to be up to date with a release date of September 17th, suddenly update available and now it has a release date of September 13th….. Guessing someone messed up an update and it’s been rolled back…. 

M

Seems to still be an issue. 
On Android, still getting the update app, even after an uninstall and re-install. When going to the Apps store only offered unistall or open. No update GRRRRRR!!!!!

IOS is fine thank god.

 

Update I’v now just been offered the update.   What a P.I.T.A.

Airgetlam

Note that Sonos supplies the update to the various stores (frequently different ones for different locales), but has zero control over when those various stores flip the switch on when the update becomes live. Which makes life somewhat difficult for both us as users, and Sonos as a company.
 

I’ve done this dance before as a software release manager, trying to coordinate each individual platform and locale is, shall we say, ‘fun’. Or not so much fun, really, just frustrating, as much as it is frustrating for the end user. 

Bruce
melvimbe

My understanding was the same as Bruce.  It would be nice if Sonos could implement some sort of grace period, where the firmware on the device can be ahead or behind version compared to app for 48 hours or so, till everything is in sync.  I’m guessing this was considered though, and possibly introduced more problems than it resolved.  You don’t exactly want to spend time developing and testing for a scenario that will happen for a fraction of your customers over a short period of time.

Danny
D
Userlevel 4
Badge +3

Note that Sonos supplies the update to the various stores (frequently different ones for different locales), but has zero control over when those various stores flip the switch on when the update becomes live. Which makes life somewhat difficult for both us as users, and Sonos as a company.

Sonos might have no control over when updates are released, but they know when they have been released. There's no reason they can't wait until the update is universally available before effectively bricking users' systems.

melvimbe

Note that Sonos supplies the update to the various stores (frequently different ones for different locales), but has zero control over when those various stores flip the switch on when the update becomes live. Which makes life somewhat difficult for both us as users, and Sonos as a company.

Sonos might have no control over when updates are released, but they know when they have been released. There's no reason they can't wait until the update is universally available before effectively bricking users' systems.

 

If you live in an area where the app update seems to always trail behind the firmware update, you could just turn off the automatic firmware updates.   

Danny
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