The controller app my android device refuses to connect to sonos. The controller app is on 2 other android devices and 3 PCs, and they all work flawlessly. I have scoured the forum and tried everything I can think of. I have reset the controller, restarted the device, restarted the router, turned all wifi devices off restarted the router and then turned each device back on one at a time, I have given the device and the sonos fixed IP addresses, reinstalled the controller, all to no avail. It has worked intermittently previously, but now refuses to do so at all.
If I reset the controller and try to reconnect it to the sonos by following the instructions to press a button on one of the speakers, it finds it instantly, but as soon as I click "done" to go back to the app, it wont connect.
What else can I try?
If it is relevant, the device is a Samsung s5. The sonos is on wifi rather than sonosnet, but the signal is good. There is a wifi power line extender, but it makes no difference to the problem if this is on or off, or whether the device is connected through that or directly to the router. Sonos Play 1 and Play 5 are on the system so far.
I'm really hoping someone can help as this is making me lose the love for what is otherwise a great system.
Thank you in advance!
Best answer by Jeff S
Just bought oneplus5T and can't connect it to Sonos...tried everything I've been advised...no joy!
My old galaxy s6 worked just fine...so irritating!
Please make sure your OnePlus is connected to the main wireless network coming from the same router your Sonos system connects to. Also, if you're connecting through a 5 ghz signal, try the 2.4 ghz instead. If any other controllers connect, please send a diagnostic report and reply with the confirmation number.