I upgraded my iOS and macOS clients to S2, which then upgraded my Play 1, Play 3, Play 5 (Gen 2) and Beam. Now, I can no longer play music on more than one Sonos device. When I attempt to, I get the “cannot connect to device. Try again later.” Error message.
This was clearly an S2 upgrade related problem. Help!
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Hi
It’s unfortunate why it’s no longer allowing you to play music in a group of speakers but we need to confirm if you’re using Airplay to play music or in the Sonos app? Try both options if you haven’t tried it. Try a different music source as well and Submit a diagnostic so we can further check it on our side.
Please reply to this email with the diagnostic confirmation number. Always here to help.
I am having the same problem. Speakers disappear every day randomly. Spotify works sometimes, I can no longer broadcast music from my Samsung smart tv to the house. All started the day I upgraded to the S2 app. Please do something Sonos. There are thousands of complaints.
Speakers disappearing randomly, and then reappearing is a good sign of duplicate IP address issues, where the speakers are fighting with some other device in your network for the same position in your router. Try a simple network refresh by unplugging all Sonos devices, then reboot your router. When the router comes back up, plug the Sonos devices back in.
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Speakers disappearing randomly, and then reappearing is a good sign of duplicate IP address issues, where the speakers are fighting with some other device in your network for the same position in your router. Try a simple network refresh by unplugging all Sonos devices, then reboot your router. When the router comes back up, plug the Sonos devices back in.
Hi
I’ve done that multiple times. In fact, almost every time I want to listen on all of the speakers. Why would this suddenly change with (forced) switching to the S2 app? I submitted diagnostics. Number; 574754712
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I’ve done that multiple times. In fact, almost every time I want to listen on all of the speakers. Why would this suddenly change with (forced) switching to the S2 app? I submitted diagnostics. Number; 574754712
Hi
It’s at the end of the last message
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It’s at the end of the last message
Hi
It’s at the end of the last message
Hi
I am having the same issue when selecting songs from my music library on an external NAS on my network. My diagnostic number is 317193881. Worked perfectly fine before the S2 update. Hopefully, you can look into a fix for this.
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Hi
I upgraded my iOS and macOS clients to S2, which then upgraded my Play 1, Play 3, Play 5 (Gen 2) and Beam. Now, I can no longer play music on more than one Sonos device. When I attempt to, I get the “cannot connect to device. Try again later.” Error message.
This was clearly an S2 upgrade related problem. Help!
Same issues here. And I have had years of issues of my speakers disappearing. My diagnostic number is:
1167302444
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Hi
Thank you for your help. There is one speaker that has completely dropped off too which probably isn't on the report that was sent (we have 4 speakers).
Unfortunately our house, which is quite small (approx. 1,200 Sq.ft) is spread over three floors and speakers are on two of the three. The router cannot be moved from its location and there is no way to hardwire any of the speakers to it as there are no speakers on the floor where it is. So it's one of those things where the technology does not match how the location has to be setup. It's just food for thought for future investments with Sonos or other wireless speaker companies as some things just aren't meant to be!
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Hi
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