Question

Missing rooms after downloading S1

  • 26 October 2020
  • 9 replies
  • 247 views
M

Sonos1 app will only find bridge. Unable to find rooms

 

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9 replies

controlav
Userlevel 7
Badge +23

Did the rooms get upgraded to S2, leaving the Bridge on S1?

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
M

Not that I am aware. How would I find this?

 

 

controlav
Userlevel 7
Badge +23

There should be a More Info or About option somewhere, hard to be specific as I don’t know what device you are running the app on, or how far that app is getting. A screenshot is worth a thousand words.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
M

 

controlav
Userlevel 7
Badge +23

What does About My System show?

I would also suggest running my app (see profile) which will find every device on your network and might make things a little clearer. I still think your other devices were upgraded to S2 but can’t confirm yet.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
Smilja

@Moumoulous, Presumably you’ve split the system into S1 (Bridge) and S2 (components). Remove the S1 app from your devices, disconnect the Bridge, and download the S2 app from the respective store.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
M

Thanks for the suggestions.

All sorted now after talking for 51 minutes to support. Great service

106rallye
Userlevel 7
Badge +17

@Moumoulous For future reference: how did you solve your problem?

M

I spoke to support but i cannot remember all the different steps i had to take to resolve the problem. Kept hitting brick walls then trying something else. Deleted the app, restored it, unplugged connect, reconnected it and got rid of the bridge altogether, it works fine without it. Sorry i cant be more precise. Worth the phone call.

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