Access to music library denied
Not an initial setup -- I've been using Sonos on a Mac and iPhone for weeks, now the Mac controller is being denied access to the iTunes music library. Problem started after I installed the most recent Mac update (10.9.2) on the laptop. I've checked permissions, removed and tried to re-add the library, restarted router, etc.
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Submitted 1054660113. The "Submit diag" link was broken in previous posts. I do not have any anti-virus running apart from standard Mac OS. Previous posts suggested stopping all file sharing, but that is not an option either. It's like "Stop using gasoline and your car won't have problems".
Perhaps if you were to submit a system diagnostic, Sonos might be able to see what issue you're running in to.
I'm willing to bet that there's a virus program that's blocking access to your music library, but all of that is delineated in the FAQ anyway.
I'm willing to bet that there's a virus program that's blocking access to your music library, but all of that is delineated in the FAQ anyway.
Every time I use Sonos to play music from the library on my Mac (High Sierra 10.13.4) i get access denied. I delete the library from Sonos and re-add it, and its fixed. But I have to do this EVERY SINGLE TIME I USE SONOS !!! It is so irritating.
I have even done a manual chmod 777 on all files in the entire Music directory tree and that doesn't even work.
When will Sonos issue a patch where they simply verify the app has read access rather than some bizzarre ACL that only Sonos can set or see ?
It really makes Sonos worthless.
I have even done a manual chmod 777 on all files in the entire Music directory tree and that doesn't even work.
When will Sonos issue a patch where they simply verify the app has read access rather than some bizzarre ACL that only Sonos can set or see ?
It really makes Sonos worthless.
Same thing happened to me. Updated OS to Mojave and started getting "Denied" music.
Fix: Remove the music library folder from preferences then add again.
Fix: Remove the music library folder from preferences then add again.
Userlevel 7
+20
Hi WTNorman1,
Are you running Windows 10? If so you may need to enable SMB 1 sharing. To do so, head into the Windows control panel, choose programs, and then turn Windows features on or off. Here you should be able to check the box for SMB 1.0/CIFS.
If that doesn't do the trick, please send in a diagnostic report and reply here with the confirmation number.
Thanks for quick response and suggestion. Emailed sonos support, but wanted to get this fixed today. Part of frustration is lack of 24/7 phone support.
Userlevel 7
+22
If your frustrated with the PC not connecting - - I would call Sonos on the phone and let them deal with it.
I long ago went to an NAS drive attached to router vs. trying to keep all files on my desktop. So I don't run into these firewall type issues.
I long ago went to an NAS drive attached to router vs. trying to keep all files on my desktop. So I don't run into these firewall type issues.
I'm having the same problem. Just bought an additional Play 3 and play 1. Very frustrated. Tried everything that was suggested in these posts.
Userlevel 7
+20
I actually deleted the Kelt folder. That is a NAS drive. I am able to add that back on, but I wanted to serve the music from the Windows 10 PC in my office. Ther are no duplicate computer names on my network. I was able to add it to the computer, by telling it to look for a network device, even though it is the local computer
Hi Drew,
Adding your Windows share as a network share would allow you to define the user name and password. It's possible that there was an issue with the Sonos user permissions created by the local share. It sounds like things are working though, let me know if you run into any more issues.
Your confirmation number is: 6187422
Hi Drew,
Do you have another computer on your network with the same name? If you have another compute with the name "kelt" it could cause this error as there is no share set up for Sonos on that computer. In this case it would help to rename either the computer with the music share for Sonos (and then remove and add the music share back), or to rename the other computer.
If you don't have another computer with the same name, it may help to delete the Sonos user from your computer's user list, then remove the music share and add it back. This will rebuild the user permissions on the share and may help.
I actually deleted the Kelt folder. That is a NAS drive. I am able to add that back on, but I wanted to serve the music from the Windows 10 PC in my office. Ther are no duplicate computer names on my network. I was able to add it to the computer, by telling it to look for a network device, even though it is the local computer
Userlevel 7
+20
Your confirmation number is: 6187422
Hi Drew,
Do you have another computer on your network with the same name? If you have another compute with the name "kelt" it could cause this error as there is no share set up for Sonos on that computer. In this case it would help to rename either the computer with the music share for Sonos (and then remove and add the music share back), or to rename the other computer.
If you don't have another computer with the same name, it may help to delete the Sonos user from your computer's user list, then remove the music share and add it back. This will rebuild the user permissions on the share and may help.
I am receiving this error now as well. I am logged in to the computer where the music is stored in the music library. I am the administrator. The folder is shared with full permissions to everyone. I sent the diagnostics.
Your confirmation number is: 6187422
Your confirmation number is: 6187422
Userlevel 7
+20
Hey Andrew - Just spoke with a rep.
Go to Sonos preferences, then the Date and Time tab. From there make sure everything is configured correctly (time zone, time, date, etc). It was something to do with the latest updates between the two where the time and dates needed to match with the Mac. Expect a hotfix soon - but that is honestly the weird quick fix. Let me know.
Hi User276765,
The access denied error usually means that the security settings on your computer have changed and that your Sonos system no longer has access to your computer's shared files. There are a few things that could cause this, from operating system updates to changing account permissions. To understand why your Sonos gets this message I would like to see some data from your system. Please send in a diagnostic report and reply here with the confirmation number. Here's how to submit reports.
Made no difference to me. All the date and times were correct and I'm still getting the access denied message. :-? Rubbish!! I've reset our internet and unplugged the Sonos chub and it's made no difference. Do any Sonos representatives check threads? Can you help please?
I'm having the same issue. My two Connect Amps work but my Playbar can't seem to play music from my Music Library on my Mac.
Hey Andrew - Just spoke with a rep.
Go to Sonos preferences, then the Date and Time tab. From there make sure everything is configured correctly (time zone, time, date, etc). It was something to do with the latest updates between the two where the time and dates needed to match with the Mac. Expect a hotfix soon - but that is honestly the weird quick fix. Let me know.
Hey Andrew - Just spoke with a rep.
Go to Sonos preferences, then the Date and Time tab. From there make sure everything is configured correctly (time zone, time, date, etc). It was something to do with the latest updates between the two where the time and dates needed to match with the Mac. Expect a hotfix soon - but that is honestly the weird quick fix. Let me know.
I had the same issue: no controller (Mac OS X, iPad, iPhone) could connect to the media server (Mac Mini through an Airport Extreme Base Station) with "Access Denied". I tried all of the solutions I could find on this support site. Having enjoyed access to my SONOS system for over a year, then randomly unable to connect to the media server because of Denied Access?
The solution was to RESTART the Airport Extreme Base Station.
The solution was to RESTART the Airport Extreme Base Station.
Hi- Thanks for this. I just submitted a diagnostic (4682133). I have iTunes pointed at my share. I have uninstalled/reinstalled several times. Some tracks play, some tracks say share denied. Please advise, thanks!
I have the same issue, the itunes purchased ones seem to play ok, any other music purchased outside of this I get the denied access issue? They are all installed in the same folder (itunes/music) and itunes plays them all OK? Need this issue fixing please asap its very frustrating.
Userlevel 7
+26
Hi Ajeuretig,
Are you trying to share off of a USB drive connected to a Time Capsule or an Airport Express? If some of the songs from there play fine, but others give that permission or connection issue error it could be a latency or issue with the drive itself. Have you tried sharing the music right from your computer instead of the router?
Userlevel 2
Hi- Thanks for this. I just submitted a diagnostic (4682133). I have iTunes pointed at my share. I have uninstalled/reinstalled several times. Some tracks play, some tracks say share denied. Please advise, thanks!
I've had the same problem after updating to the newest version. For me, renewing the 'shared music' information was sufficient to resolve the problem. (Manage > Music Library Settings > Music Library). Hope it works for you too
Userlevel 7
+26
If you're having trouble with the music library following an operating system update it's a good start to remove and re-add your music share. This page has some great steps to start with toward getting this resolved. You can also use our OS X specific sharing help page found here.
I'd be happy to take a look at a diagnostic for you as well if you can submit a diagnostic and reply back here with your confirmation number.
Thanks
PS This happened after I upgraded to Yosemite as well.
Hi Everyone, I'm having the same problem and checked that time and date both automatically synch with the internet. Does anyone have any other solutions? Thanks, Tony
I have followed the same thread. I have used Sonos with my mac without problem for years. I have now upgraded both the Mac and to Yosemite. I get the message trying to play access to library music denied'. Why is this? All of the fixes above have not helped.
Thanks
Susan
Userlevel 7
+26
Glad that worked for you Andrew. That hotfix actually should be out now too. But if you're having trouble or anything else comes up please let us know.
Thanks
Can't believe it but that actually fixed it. Good thing I spent all that time fooling around with my settings.
Thanks for your help.
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