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2 Sonos Connects stuck on Fixed Volume...

  • 18 May 2018
  • 3 replies
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I cannot switch the 2 Sonos connects to Variable volume. They are stuck on Fixed Volume. If I switch it in Room Settings, the setting changes, but when I go back to control the device it is still showing fixed volume without the ability to control the volume!!!! Frustrating. I also have 7 Connect Amps in this system...
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Best answer by MikeNyte 18 May 2018, 18:05

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3 replies

I fixed the problem. There's a Savant system integrated to the Sonos players and the Savant was not allowing a variable Audio Path for these zones. It was not the fault of Sonos!
Which type of controller device are you using? Do you have a device of a different type you could try?
Have you tried power cycling the errant devices? Given that they’re only a small part of your system , I’d also consider a factory reset of only those two devices, if the power cycle doesn’t work. You might also consider running a diagnostic report, and either posting the resulting number here, or even calling in to Sonos to get their take on it.