On here partly to vent my frustration, but also to ask for advice.
I’m running iOS 10.3.3 (the last Apple update available to my older generation iPad, which incidentally meets all of my needs), but after updating to Sonos 10.5 I couldn’t understand why certain controller options (e.g. Add a Service/Rescan local Music directory) were greyed out.
Searching this site, I believe that Sonos have just disabled these functions for my operating system version.
Why was this important change not communicated? e.g. an email/ in the release notes (it just says performance improvements/bug fixes), or a pop-up? If I’d known, I could have decided not to update rather they have my system crippled.
I’ve been trying to work out how to add Apple Music, to which I’ve just subscribed. I have a Windows 10 PC, so downloaded the Windows controller. Yes, I could select add a service, but the system said ‘sorry Apple Music can only be added on iOS or Android devices’. (Drat!).
Ok - so my neighbour has an iOS phone and was happy to let me download the Sonos controller and log in. But no, the Apple Music authentication screen comes up and says ‘Sorry you are not an Apple Music subscriber’. I can only think that it must be using my neighbours Apple ID (carried through from his phone login) rather than my Id that I entered into the Sonos Controller. Naturally, my neighbour and I are unwilling for me to log into his phone with my Apple ID for security reasons (e.g. it will start downloading my personal info to his phone, or mess up his own settings).
So am I basically stuck unless I buy more kit that I don’t (until now) really need? Or is there some thing that I’m missing?
I can understand Sonos wanting to reduce their development and testing effort by switching off functionality on older OS, but the way that this has been done, seemingly unannounced, seems rather poor. What makes it the more annoying is the knowledge that 10.5 is more than likely capable of running the disabled functionality, it’s just been ‘switched off’ by Sonos.
And why is the Controller, on a bang-up-to-date operating system like Windows 10, also not fully functional? It would at least have given me a backup option for irregular maintenance tasks.