Why does my Macbook Air operating on OS 12.4 not allow Sonos to access it

  • 14 July 2022
  • 1 reply

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I moved all of my data and setting to a new computer, MacBook Air OS 12.4  When I try to manage my music library on Sonos I get a message that the computer MacBook Air will not allow access by Sonos and the Sonos application just freezes. This is very frustrating because on the old machine it worked fine. Can anyone help me? 


Best answer by GuitarSuperstar 14 July 2022, 17:49

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Userlevel 7

On the MacBook under System Preferences, is File Sharing turned on or off? Have you added your music library folder in the Shared Folders window? Also, look at the Computer Name and go to the Sonos Controller menu and go the Help > Error Log and see what Computer Name is listed on the filename path and make sure it matches.