Can you let us know when Sonos Playlist will be available in the new app?
When will Sonos Playlist be back?
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Speaking to dealer support now, Playlists have no ETA for getting fixed. Disappointing considering how many customers we have using this feature and are considering their inability to use this feature they spent hundreds of hours building, now a useless product since they don’t typically just play album after album.
They should at least give us the old app which is working and fix the new one.
like they say why change something that is already working.
Sonos,
Please bring back playlists. The app is pretty much unusable. Amazon keeps repeating same songs, don't like Sonos playlists, and Apple won't work for us.
Need to be able to play a list of songs selected by the user.
I cannot recommend or use the product which we spent $1000 on. Experience is horrible.
Shame.
Thought I’d check in to see whether there is any further word from Sonos to indicate when, if ever, the ability to edit a queue, save the queue as a Sonos playlist and access previously saved Sonos playlists (those created prior to the new app release) will be returned to the Sonos app.
Seems as though we should have heard by now. I had not seen this press release before now… Sonos promised all the way back in April that its new app would make playlists easier to use. Didn’t say it would make playlists vanish.
Santa Barbara, Calif., April 23, 2024 — Sonos (Nasdaq: SONO) today revealed its most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.
Anyhow, if there’s more recent info, would love to hear it.
Same here. Been trying to get an answer to this for a month. Future release notes are vague.
Just looking to be sure it in in scope for future update at some scheduled time. I have not been able to get that information.
There is a thread here with the OP by Sonos listing what we can expect in the next month or two. As well as this page here.
But there is nothing about playlists. My expectation is they could come back sometime between the next update and never.
Yes - if you are being genuine and not just being an ass - 5 ports connected to multiple 16 channel Niles amplifiers connected at least 40 speakers across my home. Had to do some creative rca cabling. But yes. And integrated into alexia and ubuity protect products.
again not usable via sonos anymore after a 3rd grade level app upgrade. When will playlists, local libraries, network management / share managed and all the other capabilities be native in the iOS Sonos app as they were before? Please answer that question.
The waiting is the hardest part…
You take it on faith, you take it to the heart
The waiting is the hardest part
I received yesterday a response from Patrick Spence, CEO of Sonos, acknowledging some issues with the new Sonos V80 app :
Hello and thank you for taking the time to reach out to me.
I’ve received a great deal of feedback regarding our new app, on both the improvements made, as well as where we fell short. If you are among those for whom the experience is falling short, I want you to know that I hear you. Teams across Sonos are working diligently to address customer concerns as quickly as possible.
Since launch, we have reintroduced a number of features via updates, including the ability to add and edit alarms, sleep timer settings, add songs to the queue and play next, as well as initial screen reader improvements for iOS VoiceOver that will allow users to more easily navigate the app. We continue to roll out updates regularly, so please ensure your Sonos App and products are all up to date: https://support.sonos.com/article/update-your-sonos-speakers
Over the coming weeks, we will reintroduce local music library search and playback, as well as Update Wi-Fi settings, at the same time that we continue to address bugs and performance issues.
In the meantime, if you are experiencing an issue with your Sonos System, you may find the following resources helpful, and are always welcome to reach out to our support team directly.
Sincerely,
Patrick Spence
I believe I had the same response a month ago or more. Still no mention of Sonos Playlists. Not on the schedule or in scope. Its great that the added back the ability to manage the queue better, but who will take the time to create a queue that they cannot save and recall later. Put in the time to create a queue and throw it away? Seems pretty short sighted. I’ll add that listing the playlists and putting in queue seems to me to be a low hanging fruit. Not sure why it’s taking so long.
It’s infuriating how the letter manipulates customers by using minimalizing languages and deflective word choices. “Where we fell short”? Yeah, by like a mile. Like getting within a few feet of grabbing the trapeze bar, but falling hard 200 feet without a net… sort of falling short. NOT inches away from crossing the finish line in first place sort of falling short. There should not be any “reintroducing” of features that should not have gone away to begin with. This sugar coating an absolute disaster of a leadership move is incomprehensible. Did he not try and use the app at home? Does he even own Sonos products?
Still no news if Sonos playlist will ever come back. Anyone hear anything?
I think, if I understand it properly, it’s only the ability to modify playlists that is temporarily impacted. I’m playing my playlist from before the v80 update daily, although I’ve not tried or needed to modify it.
As an aside, as a scheduler associated with lots of code teams, it’s rather hard to define how long new code will take (especially in my world) if it’s not been written before. Engineerrs can say ‘I think it will take this long, if I don’t run in to any issues’, and then invariably run in to issues that requires more time. Sonos has a tradition of not laying out timelines which will inevitably not be met, which, as painful as it is, I support. I am assured it is being worked on, as soon as it is ready, it will be released.
It’s not just in ability to edit Sonos Playlists, it is the inability to see, access, play them. They are completely gone from the new app.
I received yesterday a response from Patrick Spence, CEO of Sonos, acknowledging some issues with the new Sonos V80 app :
Hello and thank you for taking the time to reach out to me.
I’ve received a great deal of feedback regarding our new app, on both the improvements made, as well as where we fell short. If you are among those for whom the experience is falling short, I want you to know that I hear you. Teams across Sonos are working diligently to address customer concerns as quickly as possible.
Since launch, we have reintroduced a number of features via updates, including the ability to add and edit alarms, sleep timer settings, add songs to the queue and play next, as well as initial screen reader improvements for iOS VoiceOver that will allow users to more easily navigate the app. We continue to roll out updates regularly, so please ensure your Sonos App and products are all up to date: https://support.sonos.com/article/update-your-sonos-speakers
Over the coming weeks, we will reintroduce local music library search and playback, as well as Update Wi-Fi settings, at the same time that we continue to address bugs and performance issues.
In the meantime, if you are experiencing an issue with your Sonos System, you may find the following resources helpful, and are always welcome to reach out to our support team directly.
Thank you again for being a Sonos customer, and for taking the time to reach out to us to share your feedback. I, and the full team at Sonos are committed to delivering on a Sonos experience that brings the joy of unparalleled sound into your lives every day. Delivering on our promise of an easier, faster and better app experience is fundamental to this aim, and you have my personal word that nothing is more important to us at this time.
Sincerely,
Patrick Spence
I believe I had the same response a month ago or more. Still no mention of Sonos Playlists. Not on the schedule or in scope. Its great that the added back the ability to manage the queue better, but who will take the time to create a queue that they cannot save and recall later. Put in the time to create a queue and throw it away? Seems pretty short sighted. I’ll add that listing the playlists and putting in queue seems to me to be a low hanging fruit. Not sure why it’s taking so long.
Thought I’d check in to see whether there is any further word from Sonos to indicate when, if ever, the ability to edit a queue, save the queue as a Sonos playlist and access previously saved Sonos playlists (those created prior to the new app release) will be returned to the Sonos app.
Seems as though we should have heard by now. I had not seen this press release before now… Sonos promised all the way back in April that its new app would make playlists easier to use. Didn’t say it would make playlists vanish.
Santa Barbara, Calif., April 23, 2024 — Sonos (Nasdaq: SONO) today revealed its most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.
Anyhow, if there’s more recent info, would love to hear it.
Official answer on Sonos Playlists… No ETA. They will be back, but nobody knows when. Also got into Chat immediately this morning. First time since new app release, was alway #27 or so in line. Support has surely been overwhelmed from the new app, so be nice when dealing with them. Sonos Support was extremely helpful getting my Sonos update working. For some reason I could not update or submit diagnostic also kept failing with network error, but my network is fine and enabled for Sonos. Had to unplug each speaker/amp/boost for 10 seconds, got my steps in running round house. Updates still gave error but finally said everything was up to date.
Can you let us know when Sonos Playlist will be available in the new app?
Just popped-back to see if there was any news myself. The new app is more-or-less unusable and I am using third party apps (iOS). Thank goodness for those!
I tried chat, but no one responded. I looked away as I can't start at the chat forever and when I came back it was closed. I wish someone from Sonos would reply to this questions. They say they moderate it but I’ve never see a response from Sonos to my posts. :(
The release notes referenced above are crap - no detail and not comprehensive - lots of unanswered questions or just sonos apologists.
It is past mid June - no word on status….
my 5 sonos ports and 40 speaker system is not really usable - yeah I can select some bs radio channel but can’t manage my local library, playlists, integrations with doorbell, etc.
Tried chat, calling in - no support - hell, I should send sonos a bill for the disaster they created for my time spent to try and get this working again….getting to to the point of just scrapping sonos and looking for alternative that works….
Not a complete picture but the previous email rubbed me the wrong way - sort of a view
I think, if I understand it properly, it’s only the ability to modify playlists that is temporarily impacted. I’m playing my playlist from before the v80 update daily, although I’ve not tried or needed to modify it.
As an aside, as a scheduler associated with lots of code teams, it’s rather hard to define how long new code will take (especially in my world) if it’s not been written before. Engineerrs can say ‘I think it will take this long, if I don’t run in to any issues’, and then invariably run in to issues that requires more time. Sonos has a tradition of not laying out timelines which will inevitably not be met, which, as painful as it is, I support. I am assured it is being worked on, as soon as it is ready, it will be released.
I have a very large Sonos system more than 20 speakers. I have three full rooms with ARC base multiple ones one SL‘s threes five and very often when I open up the app. It says it can’t connect or doesn’t see any speakers at all and I play with it for however, long it takes Close open the app boost. I reconnect the boost all my speakers show up when I go to my routers app and it shows some Sonos devices connected, but it won’t play. I’ve turned my phone on and off. I’ve turned the app on and off new app seems to be better, but it’s still not right for my system. Any help would be welcome .
“easier, faster and better app experience”. Not with this user.
I thought the playlist would be back in July, any updates?
Full playlist functionality Sept/Oct
Full details here:-
Full playlist functionality Sept/Oct
Full details here:-
This ‘ambiguously’ mentions ‘Restoring edit mode for Playlists and the Queue’. Not directly calls out ‘Sonos Playlists’. Ive asked support many times and they don’t seem to understand what ‘Sonos Playlists’ are. At least not from any communcations. I cannot get a straight answer on this. I can only assume (a) they are poor communicators, (b) they are not in schedule and or c) they don’t known what Sonos Playlists are.
I created an awesome Sonos Playlist for a pool party this past weekend but there is now way to save it. I was using my wife's phone to manage playlists on S2, but now they are forcing her to update and stop me completely from be able to manage my ‘Sonos’ playlists.
Playlists disappeared? Ouch. I liked Sonos and my Fives so much, but playlists made it all fly. Thought maybe it was my android but the new app downloaded to iPad is no different. Tech support wants access to my device. No thanks. Maybe someone will post their own Sonos playlists are actually working?
My ‘Sonos playlists’ do not display at all in the new app on my ipad. I can only see them and access them using a 3rd party app (Phonos+). Do others have Sonos playlists displayed in the new app? I definitely do not; and Sonos support never has been able to remedy that.
Creating new Sonos playlists and/or editing existing Sonos playlists would be icing on the cake in my universe. I don’t have Sonos playlists in the new app at all, other than via a solution found outside the tools Sonos provides.
I’ve asked whether the reference to ‘restoring edit mode for Playlists and the Queue’ is a roundabout way of saying my Sonos playlists will be restored. Another very helpful frequent commenter in the Sonos Community responded by telling me that’s a stupid question.
So there we are.
I was on a USFS fire crew for a few years, way back when I was in my 20s. We’d get calls in the wee hours of the morning to show up for dispatch to a fire; and then stand around to ‘hurry up and wait.’
‘Hurry up and wait’ seems to be an operating principle at Sonos as well.
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