How do I fix it? I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop. The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop. Our speakers are useless without this - we don’t use streaming services, just our music library. Do I need to get rid of the Sonos system now because local music isn’t an option anymore???
Updates removed my local music library and now I get Error code 913
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Absolutely the same problem. This is an outrage.
Same here. Total BS.
Userlevel 4
SAME PROBLEM HERE. I do not use a NAS but I still get this 913 error. I had a text chat with support, submitted diagnostics, told that it was a NAS problem. Said I do not have a NAS, my music is all on my Mac. Told to call support - wait time of 65 minutes only to be cut off. This is a disgrace and outrage.
Userlevel 3
I was also angry, but thanks for PaulRB371, I tried the method to allow Music Folder permission and it worked!
Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:
Userlevel 3
The middle of June fix is the worst of this as the update is forced. Most users cannot use their music library for at least a month.
Userlevel 3
Same problem, I also get the 913 when trying to attach My Music or a NAS server
If it helps anyone, I got it to work by pretending the windows iTunes folder is a NAS and adding it to Sonos as a shared folder path under the Network drive option. On the laptop software. There was no way to do it on mobile. Our library reappeared on all our devices and music plays at least. I still get the 913 error if I try to directly add the My Music folder. Someone else suggested a NAS workaround in another thread linked below, so that’s why I tried it this way. I know nothing about using a true NAS or about Macs, so YMMV. It’s garbage that Sonos is making their customers scramble to deal with their clusterf**k of a mistake.
Userlevel 3
Same here. How can one software update be so ridiculously bad?
The ridiculous thing is that I am trying to connect the app to a C: drive where all of my music is stored on my laptop but the 913 message I get back shows that Sonos is trying to connect to a network drive. Insane.
Userlevel 2
I called Sonos and the tech changed the sharing properties of my music library folder, and the Sonos software was able to see my library again. I’m using a Windows 10 desktop PC. The fix took less than ten minutes. I had the problem with error 913. I keep my music library in a folder on one of my internal hard drives. Once the folder sharing was setup correctly the Sonos software could add my library once again. The tech setup sharing with the actual “Sonos Wireless Wi-Fi System”. I’m here thinking that I had to buy a NAS drive. Nope. My SMB configuration was good for the Sonos file security requirements. I recommend talking with a tech at Sonos. I had to wait about 75 minutes to get through, but it was worth it. Their tech did a remote in to my PC. She checked the sharing properties herself. I’m back in business.
Userlevel 3
I'm also trying to connect a desktop drive that's always been connected and it's showing a network address.
Userlevel 2
After waiting on hold for approximately 75 minutes on May 15th, i finally got to speak to Ella Mae B. who attempted to assist. After the call that had an elapse time of 1:53 due to hold then “help,” the revelation was that:
- this iMac which hosted the 35,000 plus track of CD music and downloaded music with no issues;
- upon a reboot received the SONOS message that the S1 controller is not compatible with your system;
- which is disturbing as the MacOS has NOT been updated nor patched but it was SONOS who decided to FORCE the user to update to its new “black icon” S2 version. You have no choice;
- Upon updating, the Music Library can’t be added back to the system. The same Music Library that had its ability to be searched - how ironic;
- During the call, which went in circles at times, I finally got to what appears to be the crux of the matter: the SMB level that is running on the MacOS;
- as a practice, I always insist that SONOS send me a ticket with documentation of the issue. All that was supplied was “ Since the removing of Legacy SMBv1 Sharing, and setting up an SMBv2 / SMBv3. Need to contact the iMac to disable the SMBv1 and enable the SMBv2 / SMBv3 as the new supported file sharing on Sonos;;
- Whereas I did ask if we could downgrade to the fully operational S1 controller that even supported the new iOS app, the answer was NO;
- I then asked how to check the SMB level or how to change it. The answer was to “call Mac” which i believe she meant “Apple Computer;”
- I asked for instructions to be sent on how to check and change, or even if they knew which MacOS runs which level of SMB, and only received the answer “the software developers removed the support for SMB1.” Unreal;
So, I will be cutting and pasting this back in a response to SONOS corporate support but do not expect a response. So, if the community has anyone that can provide instructions on a) how to check the level os SMB on an iMac clearly running the MacOS, b) is there an operating system level that is required or tied to SMB2 / SMB3?, c) how to change or force the MacOS to use either SMB2 or SMB3 as apparently now required and FORCED by SONOS?
In closing, I am not only writing for my own library, but for those potentially thousands of other SONOS users that have been using the SONOS app for over 5 years AT LEAST on perfectly operating hardware/OS with no issues whatsoever to only be “software bricked” once again by this not thought out decision by SONOS.
Standing by...
Userlevel 2
I’m about done with sonos, seems the more they update the more problems arise…. going to look into replacing this system especially if they take days to fix this issue….bye bye sonos….it’s been real, it’s been fun, but it has not been real fun!!!!!
Userlevel 1
Same problem Error 913 when when trying to re-add my music library on a Windows10 PC.
Having screwed up the Android app so badly last week you though they would have left the windows one alone!
Can’t they find any decent software writers anymore. Ahhhhhhh
Userlevel 3
Thousands of dollars invested in speakers to play MY music but the new app won't let me add MY music to play. WTF sonos???
Userlevel 4
Might help but been told that SMB and HTTP shares at NO LONGER SUPPORTED.
Same issue here. Music Library GONE on Sonos iOS device apps. (80.00.08) Updated Mac desktop app to latest version, unable to add music library. Error (913)
Userlevel 2
Same problem. Updated Sonos Software as a good Sonos user should. Music Library was lost. I tried countless times to Re-add the Music Library. It fails every time with error code 913 despite my every effort. As I’ve read here about folder sharing helping, I even tried applying full sharing to every folder in my music library path, however the error message persists.
Our Sonos amp is connected to a splitter box which then powers four pair of quality speakers wired throughout our home, inside and out.
We’re very disappointed. Sonos is quite nice when it works, however it is very flakey in operation. We’ve often-enough found its dependability/reliability to be quite poor. Though it worked OK before the update, I’ve tried for two days now and still cannot get Sonos to work; my wife is disappointed also, especially since she’d like to have music for a large annual women’s party at our house she’s planning tonight.
Now we cannot select nor play music from our large music collection acquired over 45 years. We gave our vintage Tecnics turntable and 33 rpm albums to our nephew, as he loves nostalgia. Our CD player previously was reliable, the CDs were very-good though not perfect, and all are long-ago disconnected and stored away since we installed Sonos.
I just wish Sonos was more far more reliable, and to a lesser extent, also offered better response time when using it.
Userlevel 1
I have lost the connection to my One Drive Music Library and also my Albums in Spotify ‘Your Library’. If I try to connect to One Drive I get an error 913 and the Spotify connection tells me to try again.
I’m sick of wasting time on this 😡
Exact same issue - I think we are approaching class action lawsuit time.
Is it possible to roll back updates?
I’m hoping this is just some idiot tech team mistake and not some sort of strategic blackmail to force subscriptions to their services.
I was just commenting to my wife yesterday that since we’re moving to a new house we might want to consider moving away from Sonos for our whole house system. Man, did they make that a no-brainer or what?
Any lawyers out there?
I have a MAC. My SONOS stopped reading my music library after the update. Very frustrating...
On Mac:
- Go to System Setting > General > Sharing
- Turn on File Sharing and click info icon next to it
- Add your library folder to the Shared Folders section
- Click Options down the bottom of the dialog and turn on Windows File Sharing for your user
In Sonos app:
- Add library folder using Networked Device option
- Path is the below, formatted as per examples
- your computer hostname (you can find this at the bottom of System Setting > General) plus
- name of library folder you added above
- Enter computer username and password and you should be good to go
Userlevel 3
Didn’t work for me, but the fact I have to even try a technical work around just to listen to my music shows what a joke sonos has become.
Userlevel 1
I’ve tried what @clender and @etapsi have suggested, but no luck. If I leave username and password blank, I get a password error. When I put my username & password for the machine where the music library is, I get a 1002 error. Guest sharing is allowed, and I’ve given read&write permission to all users.
Arrggh.
Curious if there are any class action attorneys in this community?
This is abysmal. All I play is local music, and folder sharing is not permitted, so I guess my Sonoses are now useless and headed for eBay. I will be leaving appropriate reviews online
Userlevel 2
First, after waiting an hour on hold, I have an answer to the error code 913 problem! A seemingly-helpful rep told me this is a known bug (*Giant Cockroach*, my opinion) in the latest Sonos update. A fix is scheduled for May 21 or hopefully, sooner. Let’s hope that occurs.
Now it’s time for my two cents worth. I am a retired Staff Software Engineer who worked over 20 years for three computer companies in both Software Development and Software Support (debugging and creating fixes on the change team). Most of my career was working for one of the world’s most highly-respected computer firms (which is over 100 years old) -- which builds and markets both hardware and software. What is stated here is my own opinion and none other. How in the world any software update can get through component, system and Beta test with such a serious problem, then put into production is beyond me. Perhaps there is little to no testing at Sonos(?), I do not know and again, *this is exclusively my own opinion*. For our home user purposes, accessing and playing the hundreds of music pieces we own among dozens of playlists is the very purpose we use Sonos. Now, Sonos is (hopefully-) temporarily useless for this purpose at the very time we need it -- when a large party is due to begin at our home in two hours. Oh well.
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