Oh no, now my playlists won’t play through this app ! I get an error message saying any of my playlists are empty! Bumper (or anyone) please can you advise??

I received the email from the Sonos CEO this week where he apologized and invited Sonos users to contact him if we had any questions. I responded with a very direct question asking if I would be able to create new playlists at some point because the plan outlined in the email only mentioned editing playlists.  The response was a brush off. If I want to learn more I have to do the work by visiting the Sonos blog and also this community blog. I was even more angry and frustrated that they couldn’t be bothered to answer my question after inviting me to contact them.

I held of updating to the new version as I had a feeling something would fail.

It’s taken time and effort compiling my playlist over the years. 
So image my frustration when there’s no playlist what am I to listen to? I can’t even change music as the apps freezes up and then there’s silence.

SONOS role back the update so we can enjoy our playlist.

Thanks Rusty Hammer for Sonosphone workaround. Found my lost playlists - not a great solution but they are back.
Echo the frustration on this conversation feed - Sonos completely dropped the ball on this app upgrade. Lousy customer experience. 

Thanks for the information.

No you can’t. But this app will play the missing playlists and hopefully sonos fixes their POS app at some point so we can once again create and save playlists. 
 

If you want to move your playlists off of Sonos to a music service or NAS (to avoid this in the future) you can export them (requires the feature pack $0.99) 

Can you edit and create playlists with this app?

Thank you  ‘Bumper’, that works!! I’m very grateful 

Folks Phonos Plus on iOS can play your playlists to your speakers for you. It’s free give it a try 

https://apps.apple.com/ca/app/phonos-plus/id1511326524

I agree with you. I won’t invest in any more Sonos products and I don’t recommend them to friends anymore 

I too have lost a decade of playlists and it’s so annoying and frustrating. We were looking at adding to our Sonos system (currently have 4 speakers) but there is no point in investing more in a system that no longer offers the functionality we purchased it for. Think it’s time the speakers go to a charity shop and we look for another system. So disappointing.

I don’t get it. After 2 months of waiting, I now have access to my playlists in the updated app, but I can’t add to them and can’t delete anything. And I can’t see a way to create a new playlist. Is this a joke? Does Sonos have a plan to fix this? It was perfectly functional before the app was “updated.” 

PirateM: I had few difficulties with Sonos playlists before the May 2024 ‘upgrade.’ Now I have no Sonos playlists. Everything is gone. 

I opened the Sonos app on my ipad moments ago with the wild and crazy idea I could put a few tracks in a queue and have music play while I have my morning espresso. The app won’t even load. The queue I put together a couple days ago has vanished. 

I’m not even gonna sweat the small stuff… I never wanted and never used all those bells and whistles like voice control and alarms and god knows what. I just want to hear music come out of my speakers. That’s what one should be able to do after sinking about $3,000 into a few pair of active loudspeakers, right?

Evidently Sonos doesn’t agree.

Playlists in the previous release was glitchy… sometimes missing and sometimes would just pop up. I suppose that was a prelude to this absolute garbage app release in June 2024. Outside of playlists discontinued, the app itself is unusable. So many broken and missing features, and more attention in forcing customers to 3rd party apps and subscriptions. No way to customize the home screen to hide or minimize all of the ad garbage. 

I have $2K in equipment outside surrounding the pool that are now dead. The Sonos connect amp just drops the signal now within a few seconds of playing, and fails to reconnect. I never had any issues before this release.

Grouping speakers is frustrating, and Sonos removed the ability to control volume except of a glitchy slider that has an insane delay. Even when grouped, I now have speakers that randomly drop out of the group.

The user interface is so counter-intuitive that I can’t believe it was created by Sonos at all. Impossible to find anything, and my own library is so complicated to search or create a queue that I just resort to playing one of our subscription services. I believe this is what Sonos wants everyone to do going forward. I also saw a report that Sonos is now selling customer information, likely they are in bed with all of these services and it is pillow talk for them all. 

I saw the list of updates that are coming, and it doesn’t seem as though Sonos is listening to their customers. Don’t release any more products until the ones that you have work. Like basic functionality work! They stay connected, you can search find and play the music that you want, and the volume and speaker grouping works. Your stock continues to tank Sonos, and this is why. Consumer confidence is low. You continue to screw people that have significant investments in your products, so why would people continue to throw good money after bad?

Roll back to the app that works, for the love of all things. This path that Sonos has chosen is a cliff.

J.O.L …….

iI could not agree more.   The update was (is)  a disaster. I hope a few software “ engineers” are on the street along with  all the advertisers!

Horrible horrible thing! The previous version of the app had its flaws- it would not always work properly. But with this new version all over the years carefully created sonos-playlists seem to be lost! I could not figure out how to make new playlists.
What a nightmare. Instead I get lots of advertisements that are really annoying for an app that I have payed thousands of dollars for buying the hardware. It‘s a shame!

I join the long list of unhappy customers who miss the personalized features like our own playlists and easy navigation of previous app.  Go back and get it right before releasing new apps.  This is irresponsible and unprofessional.  This behaviour takes Sonos’ customers for granted.  We are committed to Sonos because of our investment in their speakers.  It ‘has’ been very good up to the release of this new app which has made us frustrated and we’ve spent too much of our valuable time trying to learn and adapt to these new changes and searching - without success - for the previous features we knew and liked because it allowed us to personalize our listening experience.  This is a learning opportunity for Sonos - who keep sending too many messages about how ‘great’ they are and promoting their ‘new products’.  This doesn’t inspire loyalty or confidence in Sonos.  Please speed up future releases to ‘get back to where you were’ before adding new superficial changes that actually diminish the experience and waste my time and reduce the quality of my listening experience. 

I have written here before and had essentially given up on any solution from SONOS regarding the problem with the app.  I have had SONOS for years and have had to create both a S1 and S2 system to run my older hardware and the new.  If you have Apple products … I have found two apps in the App store that have solved all my problems and then some.  Sonopad for iPad and Sonophone for iPhone.  These apps are very inexpensive and do all the basic actions needed to listen to your music hard drives or streamed. It does not offer the speaker tuning action contained in the SONOS app.This one app will control and interact with both older and newer systems.  I no longer have to run an S1 and S2 separate system.   It is intuitive and does NOT try to sell you anything.  I doubt I will ever switch back to the SONOS app in any form.  In my opinion this app is what SONOS should have done.  It is beautiful.  I noted that my S1 and S2 playlists were all listed in this one app.  Album art, if that is important to you, is much better displayed.  The author, Stefan Hansel, even has an email link to him in the app for communication re. any difficulties.

Didn’t find my playlists

I’m only posting here because that appears to be the only way to ‘subscribe’ to a thread.

I've not tried ‘sonosphone,’ but it may be the only option at this point. The word from Sonos is this absolutely unhelpful statement concerning playlists:

Sonos app version 80.0
This feature is not currently available in the Sonos app for iOS or Android, but it will return in a future update.

So there ya go, folks. I’m sure that inspires much confidence. 

Sonosphone works!!!!  Thank you Rusty!!!!!!!!

Thanks Bumper. I do have a Mac and the playlists definitely show up there. But that is upstairs and 95% of the time I use my iPad downstairs to control Sonos.

I have the same issue. I’ve been on hold an hour right now and no one has picked up. What a bummer

Update coming likely in the next 12-48 Hours. Hopefully with queue functions and with it return of playlists. 
 

Do you have access to the desktop app? You could check there to see if the playlists are there