It seems like it's time to try to collect at much info as possible on not being able to add Ikea symphonisk’s since the last update.
In my case, I bought some Symphonisk picture frames. Via ethernet and or wifi, you can get to the very last step, verify audio pin and then you are told that there was an issue adding the product to your system no matter what route you take, manual pin verification, audio pin verification, same outcome.
For science I returned the first set and got another set. Same exact issue.
For science one more time, I returned those and tried it again, same exact issue.
I was able to successfully add a sub mini which is great, but pointless at this point.
This was attempted with both an ios and and an android device on the latest release for both platforms.
Attempting to use the 16.1 app on android to try to add these speakers does not work either. Not because it doesn’t work but because the app refuses to let you add anything IF you are not running the latest app. Try to add a new device and it will tell you you're not on the latest app, block the internet connection and try to add and you still can't add anything because the app can't check to make sure it's the latest version.
I wonder what IKEA think of the new app and how it will impact their business and the relationship with Sonos.
Piling on here. Same issues as the original post. Have tried on iOS and on Android, connected to wifi and connected via Ethernet. I’ve also tried on an older Android device that has an older version of the Sonos S2 app, but am forced to update the app before I can take most actions.
Also, the remove of the home screen widget was another huge miss for Sonos.
I am seeing the same issue. Yesterday I bought 2 new IKEA Symfonisk Bookshelf. I was not able to add any of them to my existing system where I already have a working Arc. I tried from two different android devices and one iPad. Tried resetting the WiFi, direct connection to the router, 5GHz, and 2.4 GHz network. Even tried using a hotspot from my phone. I
The Symphoniks devices both are responding. Playing an audio pin, but the app cannot finish the "Finalizing Connection..." step. I also tried entering the pin manually. I chatted with the support. They asked me to go through the same steps to no effect. Then I sent them the debugging information through the app and they said that in there they even can't see that I'm trying to add devices.
I spoke with Sonos and opened a ticket. Basically the new app can't add speakers that contain an older firmware. They usually need to be connected in order to setup initially, but if they are new products and can't connect, they are basically useless until they fix the issue. They said today they may be pushing out an update which should fix this issue... I'll report back if I hear anything.
Thinking back, I was very skeptical about Sonos in general due to the reason they were 100% relying on Sonos to get them working… Things were working so well, I just kept buying more speakers and stopped worrying about that...
At this point, they should just open source everything just so we can use them!
Here to also say that I bought two brand new IKEA bookshelf symfonisk speakers and I experience the same exact outcome; it plays the chime but failed on the last step!
Are there any workarounds right now for this? It seems pretty bad at the moment.
Maybe the idea is that you should trash the ikea speakers and buy the new Sonos 500 dollar headphones instead?
Quite frankly, Sonos deserves to go bankrupt over this fiasco.
My Frame staggered through a firmware update & still works (although there was no indication the update was completed successfully). Atrocious disregard for users and their equipment.
install the pc/mac app. it will complete the update
Ok: using the latest version of the phone app(i had issues still with ios so I used an android phone) attempt to add your ikea speaker to your system. This should make it all the way to the room selection screen(I went wired).
as soon as you try to add it, it will ask for a firmware update and fail instantly. This is ok.
You should now be able to update it from the sonos pc/mac app. Install that and join an existing system.
It should tell you that some things need to be updated. Let it do it.
Factory default your speaker/s. Try to add them again. Note that this still will fail(I tried to add them to an existing room), and what happens now is basically the same, youll get a failure screen and a “added this device to whatever room” screen, except you will still see your device that says its unregistered, the sonos app still won't let you do anything with it BUT, if you use airplay, you should now see the device as some unnamed room or the name of a room you tried to put it in with a 1 next to it.
and it at least lets you stream to it via airplay now. Not ideal but progress nonetheless..
Can also confirm. I can actually get the speakers connected to the network now, they show up as unregistered but now in an awesome regression, because they won't update(1002/1001 errors) the app randomly will now show an all-black full screen telling me I have devices I need to update and of course this fails, but there is no way to exit that screen, rendering the app useless for the stuff that does work.
Send us some manual update procedure sonos..
Hi - wanted to use my speaker and for some reason I was logged out. I updated the Sonos app just awhile ago. After I updated the Sonos software thinking that I would be able to connect, but it didn’t even detect my product. Is this issue the same as to everyone else here. The interface on the Sonos app seem to have changed (it has been awhile since I used my speakers tbh).
very frustrating… I love the product but the app is kinda disappointing.
I bought an ikea symfonisk yesterday. After a frustrating hour+ of being stuck in the error code 1002 loop, I downloaded the Windows version of the Sonos app on my PC then updated the software using a network cable. I was then able to complete the installation on my mobile without any problems.
Thanks for the information about the Windows app aliosa27. That manage to get me past the update process and error 1000/1002 which sent me in circles the last few days.
Very, very frustrating.
Sonos App update just dropped with fixes for many of the add product issues. Hopefully fixes this issue
https://support.sonos.com/en/article/release-notes-for-sonos-software-updates
This could be the next catastrophe - when an update to the new update trashes the system. Hands off!
I had problems with my ikea speaker as well, exchanged it on the weekend and same thing happened, the speaker shows up but won’t connect.
I got the speaker to work - but only with the Ethernet cord for now.
Make sure you have the newest Sonos updated on your phone (but to even delete and redownload). Then get your laptop and download the Sonos app onto you laptop and log in. Plug an Ethernet cord in and start the set up, a message should eventually pop saying it needs to be updated, press update - it won’t work on the phone, but by this point the system should show up on the computer, press update on your computer and the update should begin. Once complete re-press update on your phone and it will do its thing. After this your system should be on… I’m still having troubles connecting wirelessly though. I will keep you guys updated on if I can figure it out
Confirming I too was able to update add the Symfonisk devices to my system using the most recent version of the Android app, but the Android app still refuses to install the required updates and returns a 1002. Sometimes I got a 1000 or 1001. The devices remain “Unregistered” as a result.
To resolve, download the Windows app. After loading the Windows app it should prompt for updates to the Symfonisk devices and successfully install them. You can then use the Android (presumably iOS too) app to rename and configure those Symfonisk devices…. and actually use your system again.
PS- the fact that the homescreen widget is still unavailable is a MAJOR miss. Get it together Sonos!
Thought I’d add my two cents to this and tell you what SOLVED the issue for me: changing WiFi router settings.
Short story: IKEA Symfonisk could be “added” to my Sonos system (already had a Move) using the Mobile App, but not recognized (so no functionality). Tried updating the Sonos system using the PC app as suggested by others, didn’t fix it. Contacted local Sonos support (they were very friendly and helpful) - after trying all their tricks they suggested it could be an issue with my Wifi router.
So I called my internet and router provider, and turned our they had a list of recommended Wifi router settings to make Sonos work. They helped me ensure that the Wifi settings were as follows:
1. 2.4 GHz must be activated.
2. The SSID for 2.4GHz and 5GHz WiFi networks must be unique (ie. distinct IDs/names. If not previously enabled, it may be wise to keep the 2.4 Ghz name the same as the old name to make existing systems recognize it and label the 5Ghz channel as XXX_5G).
3. Client AP isolation should (likely) be OFF.
4. Use “b/g mode” for the 2.4 Ghz .
5. Use WPA2/AESK
6. WiFi channel should be in “LOCKED” mode.
7. Airtime fairness should be OFF
8. WPS should be OFF
9. Ipv6 setting STATEFUL. (as opposed to stateless)
10. Channel width: 20MHz.
(settings 2, 4, 6 and 10 were “incorrect” on my Wifi)
After changing setting and reconnecting to the Wifi (the 2.4 Ghz channel), initially the Symfonisk wasn’t recognized in the Mobile App. using the Sonos PC App now solved it: If I remember correctly, I unplugged and reconnected the IKEA Symfonisk, clicked the Reset Controller (Help menu) in the PC app, and then “connect to existing system”. The app asked me to update the system and I clicked OK. After that, it was possible to recognize the Symfonisk in the Mobile app (under System settings).
The Symfonisk and the Move speaker now work perfectly using the Mobile App (knock on wood)!
Thinking back, I was very skeptical about Sonos in general due to the reason they were 100% relying on Sonos to get them working… Things were working so well, I just kept buying more speakers and stopped worrying about that...
At this point, they should just open source everything just so we can use them!
Yes, Sonos are demonstrating very well why closed proprietary systems can be great one day, absolute trash the next, and the smart move is to avoid them. My next system will be a proper separates system. If the amp becomes a problem, because of an issue like this, I’ll just switch that out.
Back to IKEA - I hope they take them off the shelves. Otherwise thousands of customers will be taking them home this weekend to find they can’t use them. The bosses at IKEA will be laying eggs, this can’t be good for their partnership if it make IKEA look bad.
Hi,
I saw that Sonos issued a new version of the app, but it seems to be only for Apple. The Android seems unchanged. I tried it - still not working. Has anybody had better luck?
80.01.07 (Android)
80.01.10 (iOS) → 80.01.11 (iOS)
Thank you.
I’ve had many of these same issues installing a new Symfonisk bookshelf to my existing system. And many different error codes. Was on chat for 30 minutes which got me further but in the end I was told to call.
Instead of doing that, I luckily realized I have an old iPhone with the 16.1 app on it. It actually let me download the update to my bookshelf and it works completely now!
Obviously Sonos realizes that their new app has lots of problems. Besides all that, the new app also feels unnecessarily complex. I often get lost in it with all the terrible sliding panels from the bottom.
I’m having the same issue setting up my new sonos five. I can get as far as updating the speaker until I get an instant 1002 error. The Sonos app on windows also says no system found?
I Guess that is more a Sonos issue rather then IKEA Symfonisk issue.
But I noticed after updating to the new Sonos App that all me Sonos devices needed too install an update….. Maybe that is the case for you?
This is my first ever sonos product, never had a system before. I’ve been trying to set it up for 3 weeks.
I’m having the same issue setting up my new sonos five. I can get as far as updating the speaker until I get an instant 1002 error. The Sonos app on windows also says no system found?
I Guess that is more a Sonos issue rather then IKEA Symfonisk issue.
But I noticed after updating to the new Sonos App that all me Sonos devices needed too install an update….. Maybe that is the case for you?
I’m having the same issue setting up my new sonos five. I can get as far as updating the speaker until I get an instant 1002 error. The Sonos app on windows also says no system found?
Only issue I have at the moment is that I can’t add the Speaker to the WiFi. I can get it all working perfectly using an ethernet cable and it shows up on my network controller. I can start music from my mobile device when it’s connected to the WiFi fine and I can use all the services. The problem is I can’t get the speaker to complete the wireless setup. I’ve tried three different Android devices and they all see the Speaker when it’s cabled in but when I try to update the networks to add it to the WiFi it just says no device found even though I can go back a step and trigger music on it!!!
I know it’s not the WiFi as I used to be a WiFi system engineer and installer so all the settings are correct.
I will keep trying some other tricks and update if anything works but right now it seems there is definitely something wrong with the latest updates as this speaker has worked perfectly for about 2 years.
