Problems here since the update include not being able to access my Amazon Music account, also not seeing my local network device that I use for streaming music. The new UI is terrible in my opinion. Is there any way to get the old sonos app back. Fortunately I haven’t updated all my devices yet, so I still have access to the previous SONOS app, which is working fine. It also is a much better looking app.
This is a major balls up - for a company placing this much emphasis on a great user experience to deliver a totally broken app (with a fanfare!) which breaks so many people’s setups and means we waste hours trying to fix the problem and get zero value from our hardware is really a disaster. I’m another unlucky person who happesn to have changed broadband provider this weekend and I’ve lost a load of time to this and it looks like thousands have others have too. This might be the nudge I need to explore alternatives.
I have just done the update.
Nothing now works has not recognised any of my Sonos system
i have a connect, two Playbars under TVs and three Play1s doted around the house.
Am I correct in thinking I have to try and reconnect the whole lot.
At the moment my phone will not fine anything.
Very frustrating. I was very happy how it was, worked fine!
New update is awful. Changes speaker volume on its own and doesn’t allow shut off. Fun/not fun. Not as talented as other community member to roll back to previous version. Experience is really disappointing. Sonos please roll back until you can lunch a new app that works.
Updated app is rubbish. Have lost access to all favourite streaming radio stations and can only access what is available on Sonos radio. Sonos should fix immediately or roll back to previous version
I updated yesterday - I wish I’d read this page before doing so! I can’t access my Napster account -the only thing I can use is Sonos radio! I’ve tried deleting the app and reloading to no avail.
Why on earth do Sonos launch these patently untested upgrades?!!
Sicne I updated the app my LINE IN doesn’t work anymore. Absolutely no sound from it. And the “Autoplay volume” setting has disappeared. Why don’t the SONOS team test their updates before releasing them?
It might be time to email Patrick.Spence@sonos.com or ceo@sonos.com again.
Terrible update of the app.
Not alble to connect with my speakers or Boost...updates coming? My phone don't find any speaker or my boost...frustrating!
I hope they come with a solution quick..or i'll go back to an older version like 16.1
Hi Sonos. So glad to see you have new headphones that most likely won’t work either with the new app. I see you have been ‘listening’ to the community with ‘fixes’ that are coming in a few weeks. Forget more bells & whistles. Just make your system work again. . I have speakers that play different music from different sources that we can’t shut off. Crazy.
This update is terrible. I have experienced all of the problems discussed in this thread. So frustrating. Sonos, if you are listening, and I don't think you are, figure this out. You have damaged your brand. Fix it !
Since the update I can't access my Amazon music account or reauthorise my Apple Music, or play any of my own music, unsurprisingly the Sonos radio app works !
The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.
I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue.
When I read all this, I need to say I experience similar things.
But Why doens’t SONOS respond to all this?
nothing is being done to solve all these problems.
Any news on all of these problems?
when will Sonos release a version that works???
Why doesn’t Sonos roll back to a working version?
Have they cut the thing they are sitting and and are stuck with this *???
if this isn’t fixed Sonos will not survive as a company!
*Moderator Note: Modified in accordance with the Community Code of Conduct.*
S2 app on iOS just doesn’t work. Can’t find any of my speakers. Even webapp fails! Oh, and can’t roll back to S1, as you’ve prevented the old app from gaining access. Your so called update has borked my system, Sonos, get it fixed!
See above from Chris KC post. It works.
Not for iOS! It’s an Android fix.
The iOS app(s) just flat out don’t work.. they literally do not find my system.
The web app,
https://play.sonos.com/
however works fine - might be worth a shot for you. At least my speakers now are functional.
Just jumping in to add another confirmation of utter frustration with the latest app upgrade.
Have been a Sonos customer since 2016 and had been a staunch advocate for their quality of speakers and quality, simplicity and idiot-proofness of the app. Recommended to numerous folk who were non-technical because I was confident they would find it easy and enjoyable.
After a couple of months of battling the new app and having all the previously mentioned by others issues like speakers disappearing, volume control not functioning or lagging by minutes, speakers running but app showing nothing on them etc etc. And of course the non-sensical, non-intuitive interface layout changes. I am super tech savvy, was an IT professional for 30+ years and I could not believe how non-user friendly the app has become. My non tech savvy wife is completely and utterly incapable of running the app. We listen to internet radio ever day and I have to get it started every day for her. She simply can’t manage it. That evidence in itself shows that I simply cannot conscionably recommend Sonos at all to anyone for fear that they would blame me for selling them a lemon. And an expensive lemon at that.
Case in point. We have uber wealthy friends building a new large very flash house and were wanting advice on good all-of-house audio with app functionality etc. They were vaguely familiar with Sonos from other people they know with it and were heading down that route. I have had to advise them against it because I know it would be an utter disaster and they would potentially many thousands of dollars on kit that they’d find impossible to run properly.
Sonos, seriously, are you listening? Please sort this out. You should be embarassed and ashamed quite frankly. I would be if I was the CEO.
On a technical note. I have a large multi-level house with WiFi supported by 2 access points (UniFi), both connected back to router over Cat6 Ethernet. In a multi access point environment you should not run the access points on the same channel otherwise there will be conflicts. Hence I have one AP using channels 1 (2.4GHz) & 157 (5GHz) and the other using channels 11 & 149 respectively. All standard best practice. I suspect Sonos is unhappy with that now where once it was fine. Also, I have Sonos speakers upstairs and downstairs and therefore connecting to separate APs at any given point. I suspect this also is an issue for Sonos now. As an experiment I am going to force all the Sonos speakers to lock to only one AP (thankfullly their locations are just ok to get a connection to one specific AP). I will monitor that for a while bu immediately after the network changes I honestly didn’t see much improvement other than one of the speaker’s finally showing up properly when earlier it was not.
Anyway, all just utterly, utterly frustrating. At least writing this down has been a bit cathartic!
S2 app on iOS just doesn’t work. Can’t find any of my speakers. Even webapp fails! Oh, and can’t roll back to S1, as you’ve prevented the old app from gaining access. Your so called update has borked my system, Sonos, get it fixed!
Sicne I updated the app my LINE IN doesn’t work anymore. Absolutely no sound from it. And the “Autoplay volume” setting has disappeared. Why don’t the SONOS team test their updates before releasing them?
i am in exactly the same situation with my Sonos items , the app had carried out an automatic update so when i tried to use LINE-IN it will not recognise it …. so furstrating after almost 2hrs trying to solve this i just gave up , how the SONOS team allow this sort of thing to happen is beyond me , they have really rendered my system redundant..
Just like everyone else I’ve had tons of problems with the new app. Honestly I had a ton of problems even before it so the fact that it’s even worse is impressive. I want you to work Sonos, but do you have toddlers writing your software? What’s going on? Infuriating. I don’t have OTHER SPEAKERS. This is my sound system. I have 6 of them. It’s a real shame they are unusable.
I am unable to access my Deezer account even after re authorising repeatedly, also what happened to the timer?
I spent hours on the phone with Sonos after updating my S1 app to S2. I have Gen 1 speakers (1’s and 3). Got the 1’s to update but now the new app is not recognizing my Play 3 and hours with Sonos reps only indicated they have a mess on their hands. They have no way to update (non updated Play 3’s) in the app if you DON”T totally update the Play 3 before hand. I also couldn’t go back to S1 app either (to update it there) because it S2 automatically requires my previously uninstalled S1 to be updated to S2 before proceeding! The rep basically told me I have to wait for an update
I already updated my three Play 1’s so don’t want to look for original version of S1 app and backtrack.
In addition, the system constantly doesn’t recognize my Sonos system, something it never did before. I’m often waiting a few minutes for it to recognize my system!
The music volume often moves on it’s own.
Sonos seriously fumbled the ball on this… Their systems are too damn expensive for this mess!
well done SONOS….you had a perfectly working thing….then you went and broke it
