Hi @Morgpierre et al

Thank you all for your assistance - we have identified an issue making speakers randomly set their volume to 0 and are investigating. We will update this thread once a fix has been implemented.

Unfortunately, it probably has nothing to do with your network, or lossless files. It’s been working perfectly fine (like it had for me) for years, until the new disastrous release of their new “courageous” app. It definitely took “courage” to release something so hobbled back in May that removed all popular features that their customer base has become so accustomed to.

Good luck… support can be an hours-long ordeal, ultimately just telling you to reboot your mobile devices, router, speakers, etc. and then admitting that it’s a known issue and that it’s probably being worked on for a possibly July+ release.

This forum is just full of similar experiences… take a stroll through, and watch your blood pressure increase. ;)

This reply from Sonos only addresses the Muting.…

Thank you all for your assistance - we have identified an issue making speakers randomly set their volume to 0 and are investigating. We will update this thread once a fix has been implemented.

What about the obviously related issues like no product found, constant lagging, room info showing wrong info on what is playing. The previous version of the app may have had some problems and was not the prettiest but I wish I could go back to it.

Same issue here, 3 out of my 4 zones automatically muted themselves overnight. Submitted a diagnostic (**********). This app rollout has been a real frustrating mess!

Moderator edit: Diagnostics recorded and removed.

I was just about to post this, I only realised as I saw a green light on one of the speakers and didn’t have a clue what that was!

Mine has been doing it for the past few days, all 6 of my speakers are now showing as muted.

Just adding to this thread with the same problem.   Speaker mutes itself randomly.  Solid green light.  Usually happens overnight when using white noise on Sonos 5.   

I’ve also been experiencing this issue with our Sonos speakers. Randomly during playback the speaker will stop playing and mute itself. We use our speakers as sound machines at night for ourselves and our kids, which makes this incredibly disruptive. Of course, everyone in the house is asleep when this occurs, so it’s not the accidental result of any manual actions. This occurred multiple times last night.

When this happens again, I plan to submit a diagnostic code. Hopefully Sonos support will be able to figure out why the system is muting itself.

More details:

• Devices: 1 Sonos One, 2 Sonos One SLs
• Playback configuration: 3 independent streams of a sound file from Plex

Given this topic has over 4k views, this seems pretty pervasive issue for users, but I figure the more people write in, the more weight this issue might carry to get resolved.  I’ve got 2 x Sonos One and 2 x IKEA Symfonisk speakers.  For the past several days they have all been muting overnight (green light).  

Please fix this Sonos!  

I’ve also been experiencing the same app issues as some other users have posted in this thread with the app not finding my system from one day to the next with no changes to my wifi, no outages, etc.

@Sonos any update on the bug fix? This is a super annoying problem likely affecting your entire customer base. 

We have the same randomly sets volume to zero

4 days ago they said, that they will look into this issue. i am sure that a lot of customers are affected by this bug. So i wonder why the hell they take so long...,

The problem is it is loads of other issues too.

Rushed releases, lack of proper testing.

WTF is going on Sonos?

I have the same behavior since a week or two on my sonos five 2nd gen. Probably after the last firmware update.

Every day I set the volume and every morning my Sonos five is muted (green light).

What is also annoying, is that the green light keeps on, even if the “status light” is turned off in the settings.

A fix would be greatly appreciated.

It’s my first Sonos product and find it unreliable so far. Plexamp casting is not working and now this green light issue. I bought Sonos for the simplicity and quality, I wouldn’t have thought it would be so restrictive and bugged. Especially for that price!!

And again.... I spent thousands to enjoy movies / music and the sound is muting.

I am really annoyed.... 

This is a joke

F*** you sonos

I suspect they also had a lot of legacy code that was blocking them to improve efficiently the app. Legacy is by definition harder and harder to maintain.

The big mistake they made was to deliver the app in a really unfinished state (I am being polite...)

Someone from the board has aggreed to press the button because their new shiny headphone was only compatible with the new app and the marteking was all in the pipeline with a fixed date for the product release ( advertising etc...)

In 6 months, customers will have forgotten this mess and only few of us will completely leave Sonos (I think) 

Q&A tomorrow with Keith from Sonos on the subreddit.  Make some noise in this thread to see if we can get an update:

https://www.reddit.com/r/sonos/comments/1dpwrsx/june_office_hours_w_keithfromsonos/

Confirm that rolling back to the S2 app version 16.1 has resolved the muting issue. It's also a wildly better app. Sorry Apple folks...

Get your house in order Sonos!

Same here. 

Sound level drops to 0 or even - 1

Another great feature from the latest update.... 

Well done Sonos

So it’s been over a week, any idea on timeline for getting this sorted?   Side question: was all this really worth it so a pair of crappy headphones could get launched on time?  

Same issue, green lights all over the house, lagging start to all music, volume changes and track skipping (and that is when my system is actually picked up by the app).

Sounds familiar to me. I struggle with my app seeing products and the track skipping and muting. How can an app update go so wrong.

Yet AGAIN!

Woke at 2:30 am to the bright mute glare in the bedroom from “Ray”

Unlike others, I will not be submitting a diagnostic report, there really is no point.

SONOS are fully aware of the issues, and thus far continue to drag their heels.

Other posters have spoke about a “loyal customer base”, the manufacturer is clearly is not bothered about customers satisfaction, or why would they have pushed through such an abomination of an app, which will ultimately churn users to another manufacturers products.

What I find unbelievable, is that this post was started 10 days ago, it is accessible by SONOS, both through your registered user account, and their database as a user of their products…

YET

No comment of any form, as to ownership of the fault, let alone a timescale for a fix by SONOS.

Contacting tech support (really… have you nothing better to do?), is unbelievably slow!

You could not make it up!

Same here since yesterday, happening on Arc, Play 5 and One - all Apps in the house are Android and Windows.  Seen a comment on Reddit there was an Sonos Android update recently?  Wonderful:-)