My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system.
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It's alot like the issue with the app randomly not being able to see the system which is still happening. I can see it, it's right in front of you! Surely Sonos know how to fix this problem by now??!! If not, then just roll the app back, build a seperate app for the headphones and let us all get on with our lives! Also stop sending insincere letters from the CEO, who cares, just fix our systems so that they work!
I can not understand this silly discussion. It is up to Sonos to fix this. What is it really about? Saving the planet? Give us the option to DO NOT MUTE: End of story.
If not: explain why!
Hi
I do have an update - we now consider this issue to be resolved. We were not expecting to see new reports of this issue at all.
Please ensure both your Sonos system and your Sonos app are fully up-to-date, and if you still see this muting occur, I recommend you get in touch with our technical support team to report as much - if they are unable to resolve the issue, we may have to reopen the ticket for further investigation.
I hope this helps.
I went on Webchat last night as i had the same questions as yourself (I don’t use the app) and they confirmed that it’s a known issue and it’s for Sonos to fix.
The update from Sonos ceo is really poor as it makes it seem like just an app issue
Can we get an update on this issue? When watching TV, my system mutes entirely on its own randomly. I have a beam connected via ARC/HDMI cable, and two Sonos 1’s for surround. It only seems to be getting worse - it is happening more frequently (or maybe I notice more and more). The letter from the CEO discusses “fixing the app.” I’m not using the “app.” I’m using my speakers for a surround system when watching TV and they don’t work anymore. Is the issue with the “app” that the CEO apologizes for the same issue that has made my speakers stop working? Is this something I should expect Sonos to fix, or should I be doing more work on my own to fix something? Is this issue going to be addressed when “Volume responsiveness” is “Improved” in the August and September timeframe? Can someone tell me if “Improving volume responsiveness” means “fixing my speakers so they won’t randomly mute anymore?”
Hello, I’ve started to have this issue with my Sonos beam the last week.
Its started muting randomly with no prompt. This has now developed to going quiet (as if I’ve asked Alexa to do something with green light briefly displaying) despite not speaking. Any help appreciated!
I’ve had no problems today. Rather than use Spotify directly from the app; I access it through the Sonos app; which is always connected to my system.
We’ve also starting to get this issue. Happens with both connected devices as tv apps. Using the HDMI cable provided with the Arc. Had no issues since purchase in December 2021.
I think that the problem may be with the outage happening just now. When I connect to my system from my phone, it won’t play the track selected. I have to choose another which will play.
This has started to happen on my Sonos Era 100 speakers. Light goes green and no sound. Increasing the volume on the app makes no difference. Switching off and on at the mains does. Not good so far.
I haven’t had any muting for about a week now. Fingers crossed!
EDIT: I changed nothing. I’m on Android 80.04.05 - release date 2024/7/2. I don’t use IFTT. I do use Google assistant/home on SONOS devices, but I’ve made no change to routines/automations or anything like that. So it would appear to have ‘fixed itself’ 
I was having this problem and it went away completely when I got rid of my ifttt subscription along with any Google home macros referencing sonos. Super annoying.
Can confirm haven't had the random muting for over a week now.
Are all functions working as per 16.1?
I can't really confirm that, I wouldn't say I'm a heavy user to be honest, sorry.
I have had my Beam soundbar drop out once in the past few days while watching the footy, but it did not mute, just dropped and then came back about 10 seconds later.
The app still tells me there are no devices on my network often. I close the app and reopen and then it seems to find them.
We have several ONE SL speakers (Without voice assistant) and a FIVE. For the past few weeks, every night, our bedroom ONE Speaker mutes itself, and the green status light turns on, even though I have that bedroom speaker set to not have a status light on— or I thought I did… (?)
It seems like at least a couple of the other speakers are also muting overnight but they haven’t been as bothersome since they aren’t waking me up with a light in the middle of the night. (Still not ideal though since we have to raise the volume every time we start playing music again in those rooms)
UPDATE: We haven’t had this issue in over a week. No more overnight muting going on-- thank you 
Before we all start hugging and patting each other on the backs!
There still seems to be a multitude of other issues as of 12/07/24 https://en.community.sonos.com/controllers-and-music-services-229131 that appear unresolved with the new app?
Hardly a quick response methinks
Hi
Glad to hear you’re not seeing it happen anymore!
Is anyone still seeing this random muting issue anymore? We’d like to hear from you if so (assuming you have updated, obviously). Otherwise, we will mark this ticket as resolved.
Same here. No more muting since the 4th of July.
That's great!
We have several ONE SL speakers (Without voice assistant) and a FIVE. For the past few weeks, every night, our bedroom ONE Speaker mutes itself, and the green status light turns on, even though I have that bedroom speaker set to not have a status light on— or I thought I did… (?)
It seems like at least a couple of the other speakers are also muting overnight but they haven’t been as bothersome since they aren’t waking me up with a light in the middle of the night. (Still not ideal though since we have to raise the volume every time we start playing music again in those rooms)
UPDATE: We haven’t had this issue in over a week. No more overnight muting going on-- thank you
I was thinking about using a RPI as casting relay. I tested volumio a long time ago as alternative to sonos. Will definitely have look at it as relay to sonos.
I understand your point of view regarding the sound bar. I was thinking about using the bar to also cast music, as I don't want to spend a lot of money. 
Yeah looks like this app release has made a huge bad buzz. They probably had planing issues or accepted deadlines impossible to respect. In such cases I would prefer transparency and delayed delivery to ensure the software is working properly and that all features are available. But who knows what happened at Sonos. 
I bought my product recently and could not have the time to really use the previous release of the app, so I can only review the current version.
Hope they'll fix things soon.
No muting on my side either.
I was thinking about replacing my sound bar to Sonos (arc/beam) but I’ll stick to my Panasonic.
I don’t know if other people are experiencing similar issues, but from my point of view, these products are not that “premium”, except the sound that I find really good.
TBH when using the Beam as a soundbar, I never use the app, my TV setup ( Beam - Sub Gen2 - One x2 ) just works.
On 16.1 app my other products ( Ray - Five - Era300 ) work without issue as well.
I use Volumio on RPi, as my renderer / server to cast to Sonos, so NAS / music library issues related to the new app does not affect me.
Only the dreaded green mute when using the v80 app!
I still think the Sonos physical product is “Premium”, shame the app rollout / tech support is now being run by “Mickey Mouse” and the result is poor!
No muting on my side either.
But god.. sonos is unreliable:
- Playing music from Plex works randomly (newly added albums seem to play fine only the next day, otherwise it skips all songs of the album),
- Casting from PlexAmp to Sonos does not work
- alarms edited from android Sonos app revert the sound to default Chimes everytime I re-edit the alarm and selecting sounds from Plex is a bit tricky,
- editing alarms from Windows desktop app seems to be more reliable but the UI takes you back to Windows XP
I was thinking about replacing my sound bar to Sonos (arc/beam) but I’ll stick to my Panasonic.
I don’t know if other people are experiencing similar issues, but from my point of view, these products are not that “premium”, except the sound that I find really good.
Can confirm haven't had the random muting for over a week now.
Are all functions working as per 16.1?
Can confirm haven't had the random muting for over a week now.
Running the same version since the 4th of July and no more muting since!
Seems they at least fixed this one...
Think I’ll wait for announcement from Sonos before pulling the pin!
Running the same version since the 4th of July and no more muting since!
Seems they at least fixed this one...
I have noticed improvement, no muting in a few days now.
Running:
Version 80.04.05-release+20240702.edb3233
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