I begin to doubt about whether any SONOS staff will read our comments at all. It seems that this community is only for whole bunch of frustrated and disappointed users to spend their precious time to typing here, and there will be no offical response nor that any feedback or suggestions/solutions/remedies can be provided. It is only a one way channel for us to express our anger on here and the staff will sit back with pop corns and read them with a laugh. All the responses and interactions are among the users ourselves. The feeling is like we are sending signals to outer space and no one can hear out there..I can only hear the crickets outside my windows in the dark.
Unfortunately we’ve had the same, extremely poor customer experience since the app “update.” This is not at all what one expects from Sonos- the Company that had the best feature/functionality networked audio system for the home.
The app issues since the update present significant usability challenges that result in continued frustration when simply trying to listen to music in one’s home, on the system for which we paid so much.
Sonos you lost this customer. I expect we will see more and more used Sonos equipment for sale cheap.
My frustration with the new app has been massive. However least until today we could use my partners app… the old version… because I ensured she didn't upgrade. Now our frustration is apocalyptic because her app upgraded itself without request or permission. WTF!
My Sonos for the past dozen years: AWESOME, LOVE IT, WORKS PERFECT EVERY TIME.
My Sonos since the ‘app’ came out:
- Sometimes starts. Sometimes does not start.
- About 80% of the time says my ‘System is not Found’.
- Volume sometimes works, most of the time lags about 3-4 seconds which makes it difficult/basically impossible to set a volume correctly.
- Sometimes selects various speakers and groups without me doing anything.
- Sometimes is impossible to de-select speakers - and/or lags so long in doing so it screws you all up.
Worst part of all of this and why it is obvious this is totally screwed up on Sonos end is the randomness of it all!!! In a nutshell, my AWSOME, PERFECT $10,000 SYSTEM now officially S-U-C-K-S.
When is this going to be remedied?????????
When will these problems be fixed..?
Well the food thing is that it is only the app, not their server. I could barely put a radio on, I have reverted to the previous version and all works good.
If you are on android, I strongly suggest it. It sounds a bit technical but really is not
I have come here to add to this thread.
What SONOS have done here is disgraceful. A fully working system turned into trash with one update. I cannot access any devices since this update, and nothing works. A JOKE.
The new App is beyond frustrating. You are testing a sub standard program on your customers. Roll it back to the old version or at least give people the option. There is no way I would ever believe this App passed your testing before you released it on your customers. Very disappointed in Sonos.
I spent most of today trying to reconnect my Sonos stuff after I had to reset my broadband and can honestly say that in 15+ years as a Sonos user I’ve never quite seen anything like this version of the app. It's shocking. I have done a number of tests as a beta tester with Sonos in the past so I’m really surprised that most of this wasn’t picked up by the testers.
For a start I had to create a new system - for whatever reason it could only see two of my devices (out of 6) so creating a new system was just easier and avoided errors like can’t connect this to your system. A lot of the issues are compounded by the fact that you have to power on and press a button at the same time and whoever thought putting a serial number of the bottom of the sub was a great idea needs to spend some time lifting one in the corner of a room whilst hanging over the back of a settee!
Each time I created a group - TV, sub, surrounds - go back 10 minutes later and its deleted the surrounds. Once you join them as a group they then all seem to come under the banner of the ARC - you can’t see individual devices unless you select “remove surrounds” and then you get a picture of what is actually part of the group but I just couldn’t see the individual devices like you could previously.
Then when you re-add the Play One for the 6th time, it asks you what room its to be joined to, you elect sitting room (where the ARC already is) and it creates sitting room1. My next Play One is now sat in Living Room 3.
Oddly my iPhone has a different view to my iPad - my iPhone tells me there are no products in my account and do I want to update my network (no I don’t!) even though I’m on the same network.
Some of the error messages are weird - unable to add devices to my account was what I constantly got until I decided to just create a new system.
I’ve literally just opened the SONOS app on my iPhone and its asked me if I want to join the speakers as surrounds. I said yes - its gone through the process of linking them to the ARC, got the audible sound to say its complete and its not linked them but has, once again, deleted them from my app.
Can’t access a lot of my music in Spotify - I can select one playlist but not another from the same account?
It would be interesting to know what the recovery plan is from SONOS - this is probably the most disastrous piece of software they have put out
The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,
but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.
trying to adjust volumes is almost impossible and VERY VERY frustrating.
fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.
when will these problems be fixed..?
It's hard to fathom how bad this app is. Nothing works as it should, my speaker is found for about 5 mins per hour, content isnt loaded, etc etc etc
If you tried to make it this bad I think you would struggle. Feel held to ransom by Sonos, its not a pleasant feeling. So poor.
Please go back to the previous version. This new app is junk.
App update is terrible, volume control on the 18 components is what I (and imagine most of your users) want, and then just play nice with the music source (spotify is my main). Trying to be the music source and the hardware is not going well. Worried about how much i have invested in the system if this is the app you are satisfied with and the direction you are heading, may need to consider other passive sound systems in the future. The hardware is top notch, this app update is crap please recall and fix. Using your users as test subjects us annoying, work the bugs out before sharing, this is crap.
I have given up and bought the IOS app Sonophone, just works !
I have 4 x Symfonisk SONOS speakers and they cannot be connected at the same time no matter what, and also the connections keep dropping off. Simply rubbish products and rubbish app. So regretted I spent so much money on these. Now they’re sitting there on the shelf doing nothing but a waste of my space.
Experiencing a lot of the issues listed here after the “Update”
I used to get joy from my Sonos system now its only frustration and regret.
I am in Sonos hell with the “update” in place. Connectivity problems. No ability to queue . Unreliable. Glitchy. Keep losing one of my speakers. It’s embarrassing when I have customers and the vibe dies because Sonos assassinated it. Selling my speakers if anyone will have them. Need a new audio solution.
Can sonos please fix the app and/or at least let people know what's going on? My partners phone auto updated the app and now she can’t access our sonos system, our music library or control our sonos devices. Has sonos been hacked or been the victim of cyber sabotage or something? What’s going on and how are sonos going to fix this situation? shouldnt sonos immediately roll back the app to a version that actually works?
Agreed - it seems to have a complete mind of its own. Says it’s playing something on one speaker but it’s not, can’t get to the other grouped speakers with what is actually playing. Can’t seem to get any control of what is and what is not playing, adjust volumes
Been on Sonos from very early days, loved it but this new version of the app, with all it promised, is awful. If I can’t control my music, which speaker is playing (out of over 10 speakers) and what the volume is, what’s the point of Sonos.
please fix asap
100%! I have 15 units. Try play on all - there are speakers dropping out, then rejoining, then dropping out again? It’s not useable at all! Let alone trying to play favourites or trying to alter the volume of individual units? Maybe a child designed this update???? It cannot have been a professional developer surely?
Agree with all the above. What are Sonos doing?. They have issued an app totally unfit for purpose. Please fix it quickly. We buy expensive products - the update means they are becoming unusable . Their quality control should have picked up how terrible this update was before they released it. Extremely disappointing.
I'm going back to the old 'gold' app . The new 'black' one is useless . Every time I try to connect I get the same message 'No System Found' , so I have to turn wifi and app off and then reconnect again, after 3 attempts it normally works . But I had no issues with the older app.
Fully agree, I have the exacts same (full list of) problems.
This is very bad news for Sonos
how can you put something out that isn’t working.
I have had clients calling all weekend with issues.
If it is this bad let us go back to the old app
till you fix this one.
Music constantly cutting in and out.
no controls of volume every time you change it, it resets itself.
If you try a different music station it shuts off
has a delay like the app is trying to catch up.
New app is dog sh** all that needs to be said.
I may add that we have digitized hundreds of thousands of songs from records and CDs in an iTunes library on our Mac, which we now cannot access anymore, never mind being able to steer it from a mobile.
Hundreds of thousands? The local library limit is 65K, so you couldn’t access all of them before either. The post had me up till then (though the “financier” part was a bit of a stretch). Nice try, though!
He may be stretching the truth, but has some very valid points. This app is just horribly frustrating. They really need to listen to their customers and revert or give the option to use either app as they did in S1 S2 launch. They aren’t too big to fail with this big a screw up. App is real good mood riuner. See that, so frustrating I made up a new word….
New app is non workable - what good are all these speakers we have all invested in if the controller is useless? This bonehead move by this (formerly?) great company is so disappointing. They have let down so many of us a loyal customers. Can barely get the thing to play, so life is pretty crappy at the moment. Hope it gets resolved soon - we need our music back!
The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,
but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.
trying to adjust volumes is almost impossible and VERY VERY frustrating.
fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.
when will these problems be fixed..?
I agree, it is a disaster, nothing works :-(
