The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,
but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.
trying to adjust volumes is almost impossible and VERY VERY frustrating.
fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.
when will these problems be fixed..?
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What playlists? Sonos playlists?
Ever since the new Sonos App, my speakers are not coordinating play.. like when I choose three speakers to play from, it only plays one. It is stopping all together. It has problems multiple times a day. I am next to it now and it continues to have issues - stopped 3 times and it’s not even 9:00 am??? Sometimes I cannot get it to even play, it will start and then stop. It does not keep the group of speakers I have set for music.. when I ask Alexa to play, it is now leaving one or more speakers from playing.
I love my Sonos, but this is an unacceptable technical issue that has completely ruined the way I listen to music. This needs to be resolved immediately. I am certain law suits will follow if not resolved quickly, as many people like I - who have 12 Sonos speakers throughout my house, are being negatively affected due to their issues with their app.
Hope they resolve soon! Please Sonos do the right thing and fix this now! Or let me go back to the old app which worked all the time!
This might be precisely what you’re doing anyway but just to check:
Drag up the Now Playing area at the bottom of the screen to show the list of speakers.
Tap the speaker you want to play on - this becomes the active speaker.
Search for music and press play. Music will play on your selected speaker.
Then tap the Grouping screen icon found on the Now Playing area, to open the grouping screen.
Tick/check the additional speakers you wish to group together with the one currently playing.
Press Apply. All speakers should then play in unison.
I have come here to add to this thread.
What SONOS have done here is disgraceful. A fully working system turned into trash with one update. I cannot access any devices since this update, and nothing works. A JOKE.
totally agree,the biggest joke being a lack of response from Sonos themselves..this has been going on for so long now...yesterday it partially worked ..then i had a phone call and couldn't turn off the music ...no volume control whatsoever...I had to go into the street to take the call because i couldn't just pause the music or stop it...nightmare!
Is there anyway we can collectively bombard Sonos witb complaints ?
Have you seen where you are?
Eh ?
This is a Sonos forum filled with people bombarding Sonos with complaints.
We certainly are bombarding ourselves . It would be reassuring if Sonos acknowledged a broader list than @jgatie linked to. It seems obvious they are aware of issues such as system instability because their change logs show some attempt at addressing them.
I take it that is tongue in cheek
No, it is not. You said their “silence is deafening”. I don’t find a dedicated support page detailing what has been fixed and a schedule for future fixes to be “deafening”. Quite the opposite. What would you like them to do, contact you directly? Come to your door to hand deliver the fixes?
Well given that nothing has been fixed...and they're not responding on this forum, then yes !
Are they oblivious to this forum ?
Why isn’t the new app fixed? Why can’t someone at SONOS tell us when it will be completely fixed? Taking months upon months to run updates to hopefully fix your mess isn’t how this should work. The amount of money people spend on your products and you send out one of the worst apps in the history of apps? Come on SONOS, we deserve better!!! The sorry letters don’t do anything except prove our point, forget the sorry letters and just get the app fixed already!! Sheesh!!
Is there anyway we can collectively bombard Sonos witb complaints ?
Have you seen where you are?
Eh ?
This is a Sonos forum filled with people bombarding Sonos with complaints.
And your point is ?
Why isn’t the new app fixed? Why can’t someone at SONOS tell us when it will be completely fixed? Taking months upon months to run updates to hopefully fix your mess isn’t how this should work. The amount of money people spend on your products and you send out one of the worst apps in the history of apps? Come on SONOS, we deserve better!!! The sorry letters don’t do anything except prove our point, forget the sorry letters and just get the app fixed already!! Sheesh!!
What point would you determine as completely fixed? Sonos has always updated its app regularly since it was conceived so there is never an end point in its development.
Same with my iPhone app it's ridiculous any help would be appreciated i have to wait as least 10min before the app works.
This is driving me crazy seeing this almost all the time. System turns off for no reason, can’t keep resetting it all ..I’m literally wasting my life trying to deal with this stuff. This was a good speaker but it’s beyond a pia now. It’s also become a joke. Not fit for purpose , despite the message from the CEO it really is a monumental mess.
Just terrible isn’t it. I cannot link my music files through the macOS app on my mac mini pro 2. Used to be easy… but that was all yesterday. has this company thrown the business under a bus?
I never submit comments or reviews as I see enough people already delivering comments I would make. However with this new app update I feel compelled to share my frustration with the company I have strongly supported and influenced so many people to purchase. I have literally converted all my family members and friends to Sonos. Many times being the one that helped them set it up.
I feel this latest software update was incredibly irresponsible for Sonos to release without full testing, which clearly didn’t take place. I have had all the problems people have mentioned-
system not found
devices no longer found
asking me if I want to add existing devices to my system
sound cutting out
volume and song changes slow or just unresponsive
it really has made the system miserable and frustrating to use. If not unusable.
I have spent hours trying to remedy these problems and I am still working on it. I received countless calls from all of those that I recommended your product to.
An apology letter from the CEO just doesn’t cut it. You should reinstate the old app until you have a fully tested upgrade available. I also feel that you should offer your loyal customers a make good for the frustration and the countless hours that have put into trying to fix this. I would recommend at least the doubling of upgrade discount that you previously ran, making it 30%. Just saying sorry and we are working toward upgrading the software does not seem right.
Sorry but why would you upgrade even with a discount? We are all unpaid invested trial lab rats in this farce. Why get in deeper?
Not sure if anyone else has this problem but I have individual tracks in my Apple Music library that won’t play. The app sits on track for 5 secs then moves onto next track. Sometimes that will again not play so onto next track. Everything fine when from Apple Music but via Sonos app problems. Playlists are now a disaster. Not sure what the answer is.
The new Sonos mobile APP is inept, why it was ever released is a mystery, I have been a SONOS useer and my system comprises 2 x original play 1s, 2 x play 3s, a Sub all connected via an original Connect. I was advised to update my original Sonos Bridge to the newer Boost. Now because the new app is believe it or not not compatible with the Sonos BOOST, my system is useless.
Why dont Sonos just admit the new APP is not fit for purpose and let us all go back to the old one or would that be too easy?
It may be helpul for some of you to know that the standard computer app is still working, the old sonos app automatically updates to the new version which we all know does not work!
Tried rebooting Sonos play 1 - get error message 1000
Tried rebooting Sonos play 3 - will not make sound to pair with phone!
another day without sound system!
now app will not find Sonos play 1.
am truely over this system.
someone from Sonos needs to help!
Thx
Tried rebooting Sonos play 1 - get error message 1000
Tried rebooting Sonos play 3 - will not make sound to pair with phone!
another day without sound system!
now app will not find Sonos play 1.
am truely over this system.
someone from Sonos needs to help!
Error 1000 tends to need you to install the Windows or Mac version of the app, downloaded from the Sonos website, and run the update from there. As it is built on the old app architecture, it has tended to work well for curing 1000 errors/failure to update.
How about for starters try and fix the bug where the app crashes when you click on the <Sonos home link?
Then try and address the hopeless latency when the app loads up and also when you click on any functionality?
it won’t make it useable but it’s a start!
Did a reset of the app. Reconnected to local network and re-authorized the music services.
Looks like it improved response and functionality of the app
By far not what it should be I must say though
If all advice and suggestions are totally useless then it’s going to be hard to give advice and suggestions…But I’ll give it a foolhardy try.
There was a system update recently that made the Sonos app on Android malfunction. Maybe your system has just updated. There was an app update on Monday that fixed that, so first ensure you are using the very latest version of the app from the Play Store.
If you absolutely know you are using the latest app, have you tried uninstalling the app, turning off your phone, back on, and reinstalling the app?
(There won't be a class action, even if you put it in bold.)
I have today had my 5th time caling Sonos Technical support, depending on what time you ring you could be waiting up to 2 hours to speak to a technician, simply because they are all talking to people like us that cant use the new app!
A technition told me that all calls are regarding the app and although all calls are recorded no notice is being taken of issues with the app. The tech guys have suggested that they move back to the older version but will not allow it. Are they perdantic or just very short sighted?
We all now it is inept, not fit for purpose, etc . . .
If you install the old app it automatically updates to the new one, very frustrating.
If you have Sonos on a PC you will find that this works fine if you do not connect to the mobile app. My wife and I were watching TV last night and the speakers took it in turn to drop out because the new app had decided to connect to the system. The new app is absolute pants, just seems that the Sonos hierarchy will not be happy until they lose all customers to a competitors, rather than admit that the new app is an issue, and roll back to the previous version.
SONOS Team,
I’m writing to urgently address the significant issues with the latest SONOS app update, as detailed in this blog.
The current app is terrible and it’s crucial for the company to respond promptly to these concerns. If these problems are not resolved quickly, you risk losing once-loyal customers, including myself. The lack of action on these issues is already generating negative social media buzz, which could further damage SONOS's reputation. It is imperative that you take immediate steps to rectify these problems.
I look forward to your prompt response and resolution.
SONOS Team,
I’m writing to urgently address the significant issues with the latest SONOS app update, as detailed in this blog.
The current app is terrible and it’s crucial for the company to respond promptly to these concerns. If these problems are not resolved quickly, you risk losing once-loyal customers, including myself. The lack of action on these issues is already generating negative social media buzz, which could further damage SONOS's reputation. It is imperative that you take immediate steps to rectify these problems.
I look forward to your prompt response and resolution.
After 3 weeks of essentially inaction, why do you think your urgent message demanding immediate action will have any impact? Nobody is listening. Sonos has its timetable and its update strategy. Nothing you say or do will influence their course of action or inaction.
Specifically which version is the best to switch back to? Thanks.
Emails on surveying problems from Sonos today
”We love listening - especially to our customers. If you have a minute, we'd love to hear about your Sonos experience.”
I suggest you all let them have it. They asked so let them know.
. It would be reassuring if Sonos acknowledged a broader list than 