Have following products

Sonos 1 x2 paired

playbar

Sonos 3

used to all work - sometimes - not always.

very unstable product.

now can’t find any products.

i don’t think it is worth the money.

I found a solution to the missing PLAY button in the Sonos App. I subscribe to Idagio for streaming classical music. The current Sonos App is missing a PLAY button. I can play one track of an album at a time but there is no way to play an entire album.

The temporary solution is to use the Idagio App to start playing an album on your phone. Once the album starts, click on the progress bar at the bottom of the screen. A speaker icon appears. Clicking this then casts the streaming to your Sonos speakers. You can then just use the Idagio App to select new music, create play lists, etc. Volume control still requires opening the Sonos App.

Crikey… 

Another app update is coming this week so you never know...

Just got the Sonos email offer of save 20% on new speakers 

no chance not with this rubbish app

Have you run today’s system update?

Hey @Rhonny, heads up …

Thanks Rhonny,

Have updates now and have fingers crossed……

Cheers,

Al

Run all updates ! volume still terrible as before ....1 set of speakers up the others go down ...no balance etc no pause !! 

So what do the more knowledgable among us like Rhonny, press250, Bumper, et al. advise we do? Should I load the most current update(s), or do what I can to stay right where I am?

I’m afraid to change a damn thing, because every time I’ve done that in the last couple of months, I’ve been sorry.

This is the best advice. Going forward use caution. Wait until other owners update and give the all clear.  I if you haven’t done so turn off auto updates ASAP. 

Tried rebooting Sonos play 1 - get error message 1000

Tried rebooting Sonos play 3 - will not make sound to pair with phone!

another day without sound system!

now app will not find Sonos play 1.

am truely over this system.

someone from Sonos needs to help!

Error 1000 tends to need you to install the Windows or Mac version of the app, downloaded from the Sonos website, and run the update from there. As it is built on the old app architecture, it has tended to work well for curing 1000 errors/failure to update. 

If all advice and suggestions are totally useless then it’s going to be hard to give advice and suggestions…But I’ll give it a foolhardy try.

There was a system update recently that made the Sonos app on Android malfunction. Maybe your system has just updated. There was an app update on Monday that fixed that, so first ensure you are using the very latest version of the app from the Play Store.

If you absolutely know you are using the latest app, have you tried uninstalling the app, turning off your phone, back on, and reinstalling the app?

(There won't be a class action, even if you put it in bold.)

Every time I open the app, yes, I can force-stop it to fix it, but I shouldn't need to!

Get this ALL the time! Drives me insane.

Same with my iPhone app it's ridiculous any help would be appreciated i have to wait as least 10min before the app works. 
 

The first posts here are 2 months old and there has been almost no progress since then. (And I’m listening the same song for the 4th time as I couldn’t change the list for the past 10 minutes.)

So glad I never moved from S1 app - Sonos as a company certainly seems to have gone downhill from the early days when tech support were so reactive - I remember one Christmas Day when I had an issue and somebody was there! 

Pretty unbelievable they still have not rolled back this awful app update.

We said we didn’t want to wait or be subject to their development timeline to re-gain features we previously had, and they shoved their timeline in our face.

They then missed their own deadlines due to problems only we foresaw.

In the end, treating your paying customers of a premium product as live beta-testers was unacceptable 2 months ago, and simply gets MORE UNACCEPTABLE every single minute that passes. 

Sonos team, you might think the finish line is getting closer, but the urgency to roll back this awful update is what’s growing exponentially. Time is ticking. 

ROLL BACK THE APP UPDATE, ASAP.

Same with my iPhone app it's ridiculous any help would be appreciated i have to wait as least 10min before the app works. 

This is driving me crazy seeing this almost all the time. System turns off for no reason, can’t keep resetting it all ..I’m literally wasting my life trying to deal with this stuff. This was a good speaker but it’s beyond a pia now. It’s also become a joke. Not fit for purpose , despite the message from the CEO it really is a monumental mess. 

Sorry but why would you upgrade even with a discount? We are all unpaid invested trial lab rats in this farce. Why get in deeper?  

Hello!  First off, I would like to say that I have been a loyal customer to Sonos for about 8 years now.  We have the Playbar, Surround Sound Play 1’s, Sub, and several other Play 1’s and Play 5’s throughout our house.  We have enjoyed it thoroughly over the years and use it on a daily basis.  I can’t say enough about how much we have enjoyed the products and the audio quality… up until recently when the new app was pushed.  Ever since the new app (seems like about 3 weeks ago now? time is flying sorry), we have had non-stop connectivity issues, volume issues, songs not playing after when try to play them and even some of the speakers sound blown/crackly sometimes now.  This is extremely troublesome as we have spent a lot on what we felt was a superior product and am now having trouble trying to get our system back up and going.  Thankfully the playbar still works since its direct connected to the TV but the remaining 9+ speakers in our house are no longer reliable and are working randomly.  The buttons on them work, when I press play on the speaker it starts, but we can’t get it to play from the app anymore.  I will try to play music on them and it will get stuck on the spinning play wheel or it wont pickup speakers in our house sometimes.  This was NEVER an issue on the old app, not once in years did we run into any issues over hundreds and hundreds of hours of music played.  Is there anyway to roll-back this app to the old one?  Is there any hope for future functionality?  I tried calling in and I’m sorry I am not waiting on hold for 1-2 hours.  I tried the chat feature which didn’t help.  I have all of the devices updated and my phone app is up to date as of yesterday evening 7/31/24.  Still having issues… extremely frustrated and now leery of buying future products from Sonos.

Spent1 hr 30mins speaking to Sonos.We have a new router,can’t connect.Eventually got connected n

but only with an Ethernet cable.Now I can use the speaker in my broom cupboard

Sonos tell me it will be at least another month till they fix their issues.I have disconnected the speaker.put it in a cupboard until Sonos sort themselves out.I am now the owner of a lovely Pure DAB + radio

Dear Patrick 

I spend hours trying to sort out Sonos and Alexa. Get your backside out to the customers and listen to their issues with this stuff. I haven’t got 45 mins to wait on the phone and your Bot says no one to chat too in tech help on a Monday morning. What  a monumental FUp this all is. 
 

yes I’m beyond baffled, angry and tired of this speaker that used to be really good. Cannot link Alexa anymore. Bin?!??

I finally wrote to Patrick CEO. He has a direct email account!!! On the main website.
 

of course he isn’t going to read it even though he says he does otherwise he would not be a CEO but if you don’t action something then action won’t happen. It’s brave ( or incredibly stupid) to do this but it shows that they do have a measure of how serious this whole farce has become. Write to him as well as sticking it on a forum. You may well press the right button before the ship sinks. 
 

No he doesn’t. It’s an email address to make you feel better. 

They are already actioning the fixes. I really don’t know what you hope to achieve by throwing pebbles into the sea.