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Pocketcasts - Error, Unable to play, song not encoded properly or the connection was lost

  • 27 January 2021
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31 replies

T
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This is not fixed for s2 either

T
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As an update, Sonos support are aware that this has nog yet been fixed and are still working on it. I've also found some odd behaviour in that some podcasts aren't affected by the issue. It seems to be those that are not subscribed to, i.e. you are not also subscribed to them in pocketcasts app.

 

It might be that the 2 apps in the phone are generating conflicting data and the sosos app, rather than resolving the error by streaming the app just breaks and throws up random error 'toast' messages.

 

Come on guys get this fixed!!!

G

 

As you have experienced, we are aware of an issue affecting Pocketcasts playback, particularly when attempting to skip forward or back, or when resuming from pause.

No ETA to share for a fix I’m afraid, however we are working with Pocketcasts to get everything working properly. In the mean time, if you are using an iOS device and have AirPlay capable speakers, you can AirPlay audio from the Pocketcasts app as a workaround.

 

I am experiencing the same problem described above (stopped playback with not encoded correctly error) when resuming a podcast from the middle, on the Android G2 app.

 

I have been in touch with PocketCasts support, and they have said that due to a lot of turnover at Sonos, they have been unable to establish a working relationship with Sonos engineers who understand the problem, who could help debug the problem.

 

How can we get PocketCasts and Sonos to work together?

T
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The latest update on S2 contains some fixes that hopefully resolve this issue across multiple podcast services. Please do get in touch with customer care if you continue to experience this problem on S2 version 13.0 or later :smile:

The issue is still present and has not been fixed (android all latest updates as of 27th march 2021)

Will not play any podcasts which are partially played (pause and resume or played previously). This is a faukt with the Sonos side tech (app) which has required a bug fix for quite some time now, do we not have any feedback from Sonos app dev to advise? 

A
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I don’t have the unexpected stop issue but I have noticed:

  1. During podcast playback I cannot move from a speaker in one room to a speaker in another room
  2. If I start a podcast playing on all speakers I can mute them individually by turning the volume down (in the app or using the physical button)  but I cannot disconnect a speaker.

I feel sure that it is all part of the same bookmarking feature that is filing to pick up properly.

Today’s diagnostic number 1125182448

Alan

J

I don’t have the unexpected stop issue but I have noticed:

  1. During podcast playback I cannot move from a speaker in one room to a speaker in another room
  2. If I start a podcast playing on all speakers I can mute them individually by turning the volume down (in the app or using the physical button)  but I cannot disconnect a speaker.

I feel sure that it is all part of the same bookmarking feature that is filing to pick up properly.

Today’s diagnostic number 1125182448

Alan

 

I have no specialized insight into what is going on, but my observation is that the problem occurs when pocketcasts syncs episode position on one device (whether it’s a non-playing or other-playing Sonos device or a pocketcasts mobile app) and then it tries sync that position on the currently playing Sonos device.

 

I think this relates to you not being able to move from one room to another, something I also have struggled with.  I think I have “solved” for that by doing the following:

 

  1.  Group the currently playing room together with the room to which you like to move;
  2. After they are playing together for a minute or two, drop the first room from the group; and
  3. Importantly, clear the queue on the non playing room (and make sure no pocketcasts episodes remain in any queues in any non playing rooms). 
  4. Possibly, though I haven’t tested it, try to avoid simultaneously playing any pocketcasts episodes on any other devices, whether Sonos or non Sonos, as it appears to me that position syncing on any device other than the playing Sonos device triggers the problem.

I wonder if that might work for you  It’s not ideal, obviously, but it’s a somewhat reasonable workaround until the combined Sonos / pocketcasts forces hopefully sort this out.

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