Absolutely useless app. Totally waste of time. 

Connection is so terrible and can't connect to anything. Literally only works with one device. No networking no nothing..! 

Regret buying this Sonos. Should have gone with B&W or the Harmons, anything but Sonos.! 

Just to offer some insight from another thread, I fiddled a bit with my setup to see how different changes affect the responsiveness of the app.

In the previous generation of software, one Sonos speaker had to be wired to the router, and the rest could be wireless. Sonos don’t recommend this approach anymore as they have switched to using Wifi instead of SonosNet. Regardless, I wired one speaker to my router and turned off Wifi on just that speaker in Sonos settings.

It’s made the app much faster for me. Not as good as the old app, but at least usable. Before Sonos whinge “see it’s your network, nothing to do with us”, I’d remind them that whilst their new app is busy being dysfunctional, their exiisting Mac & Windows S2 apps have no trouble controlling a fully wireless Sonos system, with no dropouts and no lag.

So if you have a fully wireless Sonos system -- as Sonos recommend these days -- try wiring one of your speakers with an ethernet cable, turn its Wifi off, and see how you get on.

This might all have been mentioned elsewhere, and it’s not definitely not a solution, but might offer some respite to others suffering the same problems.

Just here to whinge, have not read all 12 pages and I have not intent, but I have had issues since this app was released. As of today (9th December), I continue to have issues where it takes 55 seconds to play one song from a playlist, which is then skipped twice.

I have spent hours on the phone to support, and to level 2 support which all seem to blame my Unifi network. The network was fine prior to the crap app being released. I have followed every guide, plugged and unplugged, wifi’d and wired, turned on and off…..

Damn you Sonos and your crappy software.

HEOS and Bluesound are constantly searched in my house, and if I had a spare 7 grand, Sonos products would be literally torched in the backyard while using a house speaker system that actually works.

 WiiM is good and constantly improving.  They have now collaborated with Audio Pro which now puts them in the streaming speaker market.

You can try heos or Bluesound. App on heos is not that great but improving. Sound quality is better than Sonos. I use Sonos in the garden and garage. Inside my home heos combined with real hifi system

Which mesh system?

Perhaps Sonos is planning to get into the Higher Education business and start offering postgraduate degrees in IT and networking because that is what you now seem to need to get their buggy, dysfunctional system to work these days! After reading many impenetrable acronym riddled messages claiming to help us poor IT illiterates, I bravely delved into our Router settings and remained there just long enough to lose the will to live. Please can we just go back to how things once were when moving the volume button actually made a difference and grouping speakers occurred the same day that you requested it?

Absolute crap now.   I was once so happy and recommended Sonos 100%.   Now, I tell people to find something else

Sonos has bait and switched us.   The new user interface is awful.  If the OG app had been this bad, I would never have spent 1000’s of $$ on these speakers. 

Can anyone offer some alternatives to Sonos?

It’s clear Sonos as a company don’t care about what any of us think, as they’ve left their customers in the lurch for over six months now. They release good hardware coupled with bad software. My mind boggles at their arrogance of denying all the problems people are having and just continuing on as if we aren’t all experiencing endless problems.

Are there any reasonably priced competitors or platforms out there? If not, it’s only a matter of time as anyone could do better than this.

I get most frustrated with Sonos marketing name games.

S3 would make sense and cause less confusing, both non-traditional ideas for the marketing folk.

No, we had the S2 app, now there is only the “Sonos app” and S1

I’m confused. We have the S2 app now, how can one ‘give us back the S2 app’?

Same here, working for a week or so- now no content, not connected although playing music -  awful since May., 

was looking to get more units - glad I’ve waited 

look for another system I guess

I am ready to kick the whole system to the curb!!! On the phone for hours yesterday trying to figure out why I can, out of nowhere, no longer connect to wifi. Seems as though the app has gotten worse, if that’s even possible, all i can see is my services bubbling in the background for several minutes and then when I try to select my speaker… nothing!!!

Buddy had me reset everything rendering them completely useless!! Can’t use any of it!! 

Extremely frustrated right now! I have no clue what my next step should be??? If anyone out there has any ideas I’d certainly be open to them! 

Also have a mesh wifi which as I understand is not sonos friendly but up until I purchased an amp has never been an issue.

“The app worked for a few days, I thought to myself, GREAT! “

Exactly!  Two weeks ago I thought my speakers were now responding as they did when I was using the old app.  But that only lasted for a week or so - now it’s back to the no-response, clunky system that arrived when the new app was launched 6 months ago.

When is SONOS ever going to get this mess sorted out ???

I like the idea of using Apple airplay instead of SONOS.  I haven’t tried that yet but will now, in desperation, give it a try

Agree with all of this thread. How did the best sound system in the world, become the worst in the world?  I now have 3 orphan speakers, a beam & 2 x Sonos 1’s that don’t talk to my tv, phone, iPad YouTube account or each other anymore. Done with Sonos. Can anyone recommend a new integrated sound system? Thks Kev 

Jesus,i need to burn my sonos product.

How can it be this bad product

It took me six tries just to get my music back on through their phone number support . No album artwork showing either.

i basically don’t use Sonos anymore just use Apple airplay to my speakers 

I’m curious as to what Sonos Support said, when you called them?

The app worked for a few days, I thougth to myself, GREAT!   I can use my sub again without my naighbours wanting to kill me….then it stopped again, can’t adjust bass +/- at all again.

Well thank goodness I’m not the only one that this that the new app is TOTALLY WORTHLESS. 

No such thing as a single enhancement made to this new version. Complete rubbish. 
Sonos, please provide option for downloading the previous version. 

Not a single person who has posted about that has come back to say that one has been started, so far. I’ve not spoken to a lawyer about it myself, but I do wonder if the agreement you have when you accept Sonos’ use terms precludes that.

If you’re able to get a lawyer to start one, please post about it for the hundreds of people who have asked, and not done anything, or at least not returned to post about it. 

Is there a class action lawsuit about this?

My 30 year old BOSE WAVE RADIO still works better that my sonos system with the new app! 

UNACCEPTABLE SONOS! I’m talking to you!

I used to love my sonos but now I’m ready to trash this garbage. WTF sonos? 

New app SUCKS!!!!! Complete garbage, s2 worked fine, this sucks. It even hangs when trying to update. Says “update needed for products to work properly” and the update DOES NOT WORK PROPERLY! Problem updating again and again and again and again then “update needed for products to work properly”. FAIL.