The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment.
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.
New SONOS iOS app (May 2024) is TOTAL RUBBISH!!
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Userlevel 1
My S1 system is faster by far.
Really disappointed as an old Sonos customer (15 years).
The IOS app is really unusable. you have to wait few seconds to stop or to go to the next song...
I’m sorry to say that Sonos is no more ahead and became an untrustworthy company.
I could not agree more! What have they done??? I have to get all new equipment now because they screwed up this app so, so bad ..I can’t believe it…I was an app developer..this is the worst! Is there anyway to get the old version back?? Nightmare..
For iOS there is no way to get it back unless Sonos reinstate it.
We’ve been Sonos customers over 12 years and this update is HORRIFIC! I couldn’t agree more with the above comments! Seems to me they’ve messed up big time. We’re thinking of ditching it all, buying Minirigs (GREAT sound quality) and binning our once beloved Sonos! One thing for sure; we won’t be held ransoms to replacing it all !
I could not agree more! What have they done??? I have to get all new equipment now because they screwed up this app so, so bad ..I can’t believe it…I was an app developer..this is the worst! Is there anyway to get the old version back?? Nightmare..
For iOS there is no way to get it back unless Sonos reinstate it.
Userlevel 1
Bye bye Sonos..
Userlevel 1
I could not agree more! What have they done??? I have to get all new equipment now because they screwed up this app so, so bad ..I can’t believe it…I was an app developer..this is the worst! Is there anyway to get the old version back?? Nightmare..
The new app is beyond bad
very counterintuitive, crashes all the time, and very user unfriendly
Why is the app constantly disconnecting to the port? and it is unable to locate systems seconds later. The update is terrible and limiting users access to change the music.
The last version functionality is perfectly fine. ALLOW USERS TO USE PANDORA OR SPOTIFY APP on website (pro.sonos.com)
Works ok for a TV setup, but if you have multiple Sonos products spread around the house it is nothing short of an absolute nightmare. Bose will be loving this.
Sonos should go back to the previous version of the application and throw away the current version 80.
If you haven’t upgraded, DON’T.
100% agree.
I spent a lot of time testing the Sonos system before I invested thousands of dollars upgrading my system and installing 2 ARC, 2 Beam, subs, etc. The application results in music playing UNINTENTIONALLY in various rooms (which means it wakes people up!)
My wife has demanded that I remove the entire system from the house, the application is so bad.
Couldn’t agree more with the criticisms of this new app - I absolutely love Sonos. I have 7 devices - my whole house is sonos.
The new app looks like children built it. The functionality is absolutely horrible. Selecting music to play on an individual device is painful. Overall - a completely ****** product.
The only saving grace is still the fact that there is nothing better on the market for individually controlled speakers.
To be clear - I couldn’t be any more disappointed in the product development of the app.
Moderator Note: Modified in accordance with the Community Code of Conduct.
Completely agree with the negative comments. The new app is a downgrade. Removing the ability to add music to the queue is ridiculous and reflects a total lack of understanding by the company of their customers. But on top of that, the new system doesn’t work properly. It takes longer to do anything now. Specifically in my case Sonos has decided that one room is the ‘master’ has to be included whenever there is a change. There’s more not to like but i haven’t time to go into it now.
The navigation in the new app is horrible. It appears to have been designed by 3 year olds. The Front End development team at Sonos should be fired for deploying such a cumbersome and user enemy app. I have been developing software for 30+ years so I understand good vs bad apps. This one wins the bad app award. Please add the old app back so people can revert back to something that makes sense and doesn’t aggravate the end user every time they try to add a speaker to the speakers currently playing, change the source, find their favorite stations or just about anything at all.
Another nice touch was while trying to log into this app it said the username was already taken. It made me click the “accept terms” checkbox again as if I changed my mind just because the user name was already taken.
Userlevel 1
It’s 4 June just back from holiday and Sonus still haven’t sorted out their controller app . Sound control does its own thing , forming queue adding next , play last and other basics of previous app still not working .
Have you all been on holiday too or wfh ?
Oh no you’ve been there busy emailing users about your new headphones . I DONT want these , I just want my system back and working currently it’s the biggest waste of £ 1500 I’ve ever made
That guy Spence is a tool and a liar.
“Spence doesn’t have any regrets about Sonos making the leap when it did and says the company’s internal data shows that the new app’s benefits are very real and being felt by (less vocal) customers.”
What benefits? Seriously? No regrets? Right - that’s what his lawyers told hm to say.
““You need the app to be easier and more modern to navigate. It needs to have faster response and lower latency,” and all of these things.”
Really? Then why is it slow and glitchy? Does anyone find it faster?
“It has delivered — we know from data and from feedback — that it is easier to navigate.”
BS - feedback from where? Beta testers told them it wasn’t ready.
“But the “why now” was because it’s actually much easier to navigate, more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it. “
Nope - more lies. Why now - It was for the cans and roam 2 and the recent Feb shareholders announcements. No way 99% of users think it is better. It’s dreadful.
“The company is no doubt hoping that in six months, all of this will be a distant memory, the new app will have reached feature parity (and then some) with the software it replaced, and all will be forgiven among its loyal customer base.”
So the timeline is 6 months? Wow. Dream on you delusional fool. Second time you guys have kicked customers in the balls. You’re a ball kicker, simple as that.
Agreed. It’s definitely not faster, not easier, and is missing heaps of basic things. Spence and the design team should resign immediately. Just give us back the app we want to use OUR own equipment.
That guy Spence is a tool and a liar.
“Spence doesn’t have any regrets about Sonos making the leap when it did and says the company’s internal data shows that the new app’s benefits are very real and being felt by (less vocal) customers.”
What benefits? Seriously? No regrets? Right - that’s what his lawyers told hm to say.
““You need the app to be easier and more modern to navigate. It needs to have faster response and lower latency,” and all of these things.”
Really? Then why is it slow and glitchy? Does anyone find it faster?
“It has delivered — we know from data and from feedback — that it is easier to navigate.”
BS - feedback from where? Beta testers told them it wasn’t ready.
“But the “why now” was because it’s actually much easier to navigate, more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it. “
Nope - more lies. Why now - It was for the cans and roam 2 and the recent Feb shareholders announcements. No way 99% of users think it is better. It’s dreadful.
“The company is no doubt hoping that in six months, all of this will be a distant memory, the new app will have reached feature parity (and then some) with the software it replaced, and all will be forgiven among its loyal customer base.”
So the timeline is 6 months? Wow. Dream on you delusional fool. Second time you guys have kicked customers in the balls. You’re a ball kicker, simple as that.
Looking for a recycling center to take my Sonos speakers. Any suggestion? These are worthless and have been nothing but frustrating.
Google around for one of those tech buy/resale sites - we sold a bunch of S1 components when we fell for the upgrade to S2. You can probably eBay or Amazon them too if you want to deal with the hassle.
Did anybody read his? Especially the last part.. https://www.theregister.com/2024/05/20/sonos_app_update_borks_users/
wow - this! fourth or fifth article I’ve seen like this - the emperors clothes getting peeled back
Still shocking that they have reacted only by doubling down. This whole great new experience they promised all a bag of worms and their answer - more worms.
The faces behind the biggest strategic product failure of the year (going for the decade). Must be nice to have on your resume. If someone gives you a fact-sheet with the state of what the new app is and you still decide to push it you really did not read the sheet to understand what you are doing
https://investors.sonos.com/corporate-governance/default.aspx#section=bod
CEO literally just ignoring users and saying we need time to get used to change:
https://livioacerbo.com/sonos-ceo-patrick-spence-addresses-the-companys-divisive-app-redesign/
The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment.
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.
The Android app is just as bad.
Userlevel 1
Best Buy should stop selling Sonos until the Sonos app gets fixed.
Userlevel 1
Dump this app. It is horrible. Please let us revert to the previous version.
I hate to be the only one to say this but no one gives a crap about these so called new features, we just want the old ones back that actually worked. We have paid thousands of $$$ for this SONOS system work, which did quite well until this half developed app rolled out. Please fix this piss pour attempt at an upgrade, any consumers are not retained customers..why now
I hate to be the only one to say this but no one gives a crap about these so called new features, we just want the old ones back that actually worked. We have paid thousands of $$$ for this SONOS system work, which did quite well until this half developed app rolled out. Please fix this piss pour attempt at an upgrade, any consumers are not retained customers..
After all the fuss I had set my app to “no automatic updates” to keep 16.1
now it’s gone and done it anyway! Really? Annoyed doesn’t cover it 🤬🤬
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