I’ve given this new app time now but Jesus it’s bad, at first I just wanted the features ‘add to queue’ and ‘play next’ back because everything else seemed to work ok but now I’m all on to get anything to play at all, turning volume up or down is impossible so is actually stopping a track, tbh I can’t really do anything. 
Everyone will say it’s my broadband, etc but if I use it through the Spotify app that works fine so that is what I do. 
I’ve had my Sonos set up for about 10 years which has worked perfectly for the first 8 years maybe but absolute rubbish for the last 2 years and since this app to frustrating to use.

I will never buy another Sonos product again until I can actually get my existing products to work as they should. 
Granted some of my kit is not the newest but I’m certainly not confident enough to start replacing it with new Sonos products. 
I used to love my set up and have talked many friends into buying Sonos because of how good my set up was but I’m out. 
I’m not even asking for any advice because I’ve literally given up with it and can’t afford to waste any more precious time just to try and play a track and turn it up or down. 
Cracking community that’s helped me out over the years but shocking user experience now. 
 

I have been using Sonos for the last 9 years, and overall had been pretty happy with the system. This latest application update on iOS has made the system almost unuseable much of the time without asking Alexa to assist (where it can). The app is often totally unresponsive to volume changes, always seems to have a laggy user interface interface, is unintuitive and often looses sight of components. Unbelievably bad with no sign of any improvement on the way or acknowledgement of issues.

I’m moving house to a new build into which I’d planned to put in Sonos In-Ceiling and In-Wall speakers but this has made me very wary so I’m looking at alternatives actively and will probably be selling on my (significant) Sonos kit. Over the years I’ve accumulated a lot and sung the product’s praises but this has destroyed all trust. Such a shame.

You don’t actually need the Sonos App to play your audio to other Sonos speakers, but even if you did, just to get things started, you could then close the App and switch off your mobile controller device.

I would maybe look at the line-in audio delay ‘buffer’ settings and assuming you’re using WiFi to link/playback to any ‘other’ speakers maybe ensure the local 2.4Ghz WiFi band is using a non-overlapping channel 1, 6 or 11 and set its channel width to 20MHz only (if possible) and see if that perhaps resolves your issue.

The new app is laggy. I can’t connect my turntable consistently to my other speakers via a line-in to a Play 5. The buttons in the app lag. Error messages are common. I have also spent thousands of dollars on this brand and the experience now sucks. Cannot recommend this to friends any longer. Sonos, get the old app reinstated now!!!

I now recommend people stay far away from this brand.  Nothing but problems after a year of relative stability.

Need to sell my system now thanks to the new app. Going back to Bluetooth speakers.

ok so I dont even know where to put this to actully get answers cause obviously this is the place to vent frustration on new app but if there are answers i want them. here are 3 problems

1. new app i can not access my local library of music seriously WTF?
2. ok i have abunch of my library on different platforms a lot of it is on youtube music which ALSO IS HAVING ISSUES with the search function. i select search by artist or album (for music that is in my youtube library) and get “no result) 

great now i can only hear music that isnt mine and cant access music that is min

3. if i go to lets say youtube music and seach my library for the music i am looking for i shows up...awesome i can use air play….. not so much air play doesnt for some reason see my sytem groups i can only. play certain devices but not a group of device. 

so basically all the cool things about this app are done now im so frustrated as i can tell a lot of people are

RANT over let me guess no fixes?

I tried giving the new app a chance… but it is terrible. Total failure! Too many issues to mention! At this moment, I can not and will not recommend Sonos to anyone. I can’t believe it’s taking this long to get the bugs worked out. 

Apparently in the car park outside the Red Lion, Dagenham, a week on Tuesday. And how? With pool cues.

I have been a Sonos user for almost 20 years and I can’t believe they would let an app of this quality get shipped. Yeah I get it, you wanted to modernise the UI, I work in a software company so understand the complexity of bringing users on a journey of development.

But, could you screw it up so royally? It’s like you read the book on product management and then said let’s do the opposite. 
The new UI looks great but slows down common workflows, particularly around swapping between devices and services.

You deactivated my Spotify integration of favour of Sonos Radio which I don’t want to use.

But most of all, the part I can’t quite get past is the lag in the app, sometimes the buttons don’t register, or they register up to 5 seconds later which results in confusion and a flurry of additional button pushes that confuses the appt further resulting in additional lag. My wife and kids now refuse to use the app because of these issues, this was a main reason I invested in Sonos.

I don’t know what the answer is, but I suggest you take a serious look at your product development process and try to get back to the Sonos of old. Otherwise I fear you will lose a lot of loyal customers as there are now reasonable alternatives.

When is this nightmare going to end, and how? 

When there is an issue with services, Sonos usually has a pop up on the forum but there is no issue shown here:

https://status.sonos.com/

so it looks like it’s an issue your side unfortunately.

Have you tried force closing the app and reopening? And have you updated the app to the latest one and run the latest system update (not necessarily as a Deezer fix but to ensure the speakers are up to date and rebooted which might allow Deezer to work again on your system).

By the way, I’m not sure Sonos has a partnership with any specific music service.

Deezer, who has some type of partnership with Sonos, is not working for past 2 days on iOS. Getting a message “try again, or try back later” or wording similar to that. Apple Music working fine.

Have you been through the process advised in a specific thread on this forum to add your music library?

Just got another email the schedule a callback from level 2 support.  Just checked every day thru February 2025 - no appointments available.  The worst.  Any word on lawsuits?

I am having success using SonoPad for iOS.. It does cost $3, but it does work with my local NAS-drive hosted music libary, which the Sonos app does not.

The app and support have been absolutely rubbish.  Not only isn’t it user friendly but I haven’t been able to add my music library for 2 months now.  That’s the only reason I have this system.  Spent hours on the phone with support - was told to make an appointment for Level 2 Support online - not one time slot available for the next 4 months.  Are you kidding me?

It’s not hard to find the TV… You just select that speaker and then you’ll see TV on the Home Screen under Your Sources.

I’ve been suffering with the new SONOS app since they pushed the beta nightmare into my life about a month ago.  Since they I have not been able to see any of my Qobuz playlists or favorite artists.  I have incredible latency and now I keep getting a note about “something went wrong, try again later.”  I’ve called SONOS support several times as well as Qobuz.  Nothing seems to be getting done.  Therefore, I plan to sell my SONOS Connect and Boost and move on to Bluenode or some other streamer.  The team that came up with the new app and the execs who ok’ed the “upgrade” should be fired.

Rubbish is too kind!  I have never been so frustrated as I am tonight using the new app.  So confusing and no need to go through all of the maneuvers needed to find my TV in the app!  Crazy!  Have called tech support twice in the past week to relocate my TV!!! And waiting for over an hour to speak with someone.  Apparently I am not the only person having issues with this.  One should not have to be this frustrated and angry, ready to stroke out using this bleeping thing.  I look forward to relaxing in the evening, not relearning how to use my equipment!!!!  Bring back the old app!!!!

Looks like an app glitch, either force close your app or restart your phone. Or both

Yes.. that was after the update today

Eek. Have you updated the app and speakers since today’s lasted update came out?

It’s awful!  Love the sluggish crappy performance and gui bugs, can someone tell me what volume the kitchen is playing at?

I have followed your instructions for the last hour - repeated attempts - and can still not access my library. I’ve tried calling your customer service and there is a 55 minute waiting time - with no option to book a call back.