The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment.
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.
New SONOS iOS app (May 2024) is TOTAL RUBBISH!!
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Yes, your thought process if you think repeatedly spam posting leads to anything but removal.
Yes, a brilliant tactic. Waste the mod’s time deleting this jack wad’s posts when they could be helping others. They should delete this account, and the original account this obvious sock came from.
“Something went wrong”
Yes, your thought process if you think repeatedly spam posting leads to anything but removal.
“Something went wrong”
Couldn’t agree more. Really regret that I upgraded. This is a shockingly useless App - probably the worst I have experienced Sonos should be ashamed of this amateurish product. It doesn’t even interface properly with music services like Apple Music. Absolute crap. Sonos have ****** up big time - totally disgusted with their product.
Moderator Note: Modified in accordance with the Community Code of Conduct.
I completely agree that the new app is garbage. It has converted my Sonos speakers into expensive paperweights.
They should at least be smart enough to stop sending emails hawking their new $500 headphones. The CEO should be tracking those of us having a really bad time, ask for forgiveness and give us a free set.
They are more concerned about you buying more of their products than fixing problems. The app engineers, marketing and sales missed the mark this time, rush rush rush a beta product into the consumers hand.
What in God's name have you done
This new app does not work end of.
How in gods name can you do this..
I have been with sonos from the very start
I now have a full house system because it used to work very well.
Now I have a full system that is total crap.
If I am lucky it will work but I now can't find anything that I used to play. When I do it says error unable to find system. Or error has occurred
Total utter junk my £2500 a complete waste of money I don't even understand how a company is allowed to do this. Would I recommend anyone to sonos no no no no no no no no no . Daylight robbery
Have to agree with this. Why did I upgrade from the previous app that worked . Completely lost faith in Sonos
Playlists vanished
Total disaster.
This company has lost its way.
Management should experience consequences for such an insult to their loyal clients.
Yes--like get your butts over to my house and fix my system.
What in God's name have you done
This new app does not work end of.
How in gods name can you do this..
I have been with sonos from the very start
I now have a full house system because it used to work very well.
Now I have a full system that is total crap.
If I am lucky it will work but I now can't find anything that I used to play. When I do it says error unable to find system. Or error has occurred
Total utter junk my £2500 a complete waste of money I don't even understand how a company is allowed to do this. Would I recommend anyone to sonos no no no no no no no no no . Daylight robbery
The only thing to understand now is why they are doing this absurd move, and what result they are trying to obtain?
It is clear to everybody that the new app is a total mess both for Android and I.O.S and that in no way it will be fixed in a short time.
So if they are insisting on this line there must be something real big to get, so big that it doesn’t matter if they loose forever most of their current clients. I
Is there anybody who can figure out what this could be?
I am so pissed off right now--after re-installing all my speakers THREE TIMES THIS MORNING AND STILL NO CONNECTION--that I would sign up and fund a class action against these hacks and morons. My installer is supposed to be here tomorrow and unless he has a magic wand, I want this crap out of my house and I want all my money back.
Absolute moron devs and product managers. They can’t leave well enough alone. I’m very tired of updating this fing garbage app only for it to remove features. They JUST fixed TruePlay and everything was working, now I open the app and everything is disabled unless I update my product firmwares for the millionth time and accept some new TOS? Wtf are you doing Sonos?
Userlevel 2
Playlists vanished
Total disaster.
This company has lost its way.
Management should experience consequences for such an insult to their loyal clients.
The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment.
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.
A company is not its products or its staff, certainly not its CEO, it is its users. We hold the keys to maximising shareholder value by buying more and championing the product - or in this case not. It’s the second time. Last time the CEO listened and kept older devices working. This time they are not listening.
Totally agree, a disaster with this new app!!
Revert back to the old Sonos App!!!!! Why!
Try and call 65 minute wait time….. you think they would get that people hate this. They ruined a great product. I regret buying for myself and giving a gifts. Obviously from the lack of response Sonos figures we are stuck with them so no need to undoing an unnecessary, unannounced change.
Feel unheard and Betrayed!
I too found the new app really shocking and did phone Sonos support as I could not find my playlists and the app kept crashing. Since I got nowhere with Sonos, I deleted the app from my Android phone and have successfully installed 16.1 from an APK file. All is back to what it was prior to the latest shocking update and I have all my playlists and everything else as it previously was. I have switched off automatic updates and will only update when it is very clear that the problems have been eliminated - and I suspect that may be a long time off
iPhones are stuck:*&@#$&$uck can’t go back
g'иσσи Sandy1946, нσω ωσυℓ∂ ι gσ αвσυт ωнαт υ ∂ι∂ вσυт ιиѕтαℓℓιи тнє 16.1 αρχ fιℓє. ωσυℓ∂ υ в αвℓє 2 кιи∂ℓу gυι∂є мє тняυ тнє ρяσ¢єѕѕ ι ωσυℓ∂ gяєαтℓу αρρяє¢ιαтє ιт 🙃
+2
I too found the new app really shocking and did phone Sonos support as I could not find my playlists and the app kept crashing. Since I got nowhere with Sonos, I deleted the app from my Android phone and have successfully installed 16.1 from an APK file. All is back to what it was prior to the latest shocking update and I have all my playlists and everything else as it previously was. I have switched off automatic updates and will only update when it is very clear that the problems have been eliminated - and I suspect that may be a long time off
iPhones are stuck:*&@#$&$uck can’t go back
тσтαℓℓу αgяєє ι ¢αи'т єνєи α∂∂ мα иєω ѕσиσѕ αмρ ι ʝυѕт ρυя¢нαѕє∂, ву тнє ωαу ∂σєѕ αиуσиє киσ ιf ι ¢αи ¢σииє¢т ιт ωιяєℓєѕѕℓу тσ мα ѕσиσѕ ѕυяяσυи∂є∂ ѕуѕтєм. ι нανє тнє ѕσиσѕ αя¢ ωιтн 2 gєи 3 ѕυвѕ & тнє ѕσиσѕ 1 fσя ѕυяяσυи∂ѕ вυт яєαℓℓу ωαииα gєт тнє иєω єяα 300 fσя ѕυяяσυи∂ѕ ωαѕ αℓѕσ ρℓαииιи σи gєттιи тнє 🎧 тнαт ʝυѕт ℓαυи¢нє∂ вυт тнιѕ иєω αρρ υρ∂αтє яєαℓℓу ѕυкѕ 😟 😭
Below is an excerpt from an interview with the Company's CEO, Patrick Spence:
I’ve been using the new app since Christmas. Everybody at Sonos has been testing it for months. It has delivered — we know from data and from feedback — that it is easier to navigate. But it’s a change for customers. It is faster and more responsive, and it’s a better overall experience.
Totally clueless. As they say, a fish rots from the head down! You can reach Patrick at the following email address if you want to set him straight:
Moderator Note: Modified in accordance with the Community Code of Conduct.
Yes, a lot of gaslighting and bovine excrement coming from the CEO. I emailed him soon after the mess started and received a reply (which I’ve posted on other threads) which looks AI generated. At the end it told me ‘to have a bit more patience’ 🤯
Below is an excerpt from an interview with the Company's CEO, Patrick Spence:
I’ve been using the new app since Christmas. Everybody at Sonos has been testing it for months. It has delivered — we know from data and from feedback — that it is easier to navigate. But it’s a change for customers. It is faster and more responsive, and it’s a better overall experience.
Totally clueless. As they say, a fish rots from the head down! You can reach Patrick at the following email address if you want to set him straight:
Moderator Note: Modified in accordance with the Community Code of Conduct.
Hard to believe it was even beta tested.
What is it now, a month? I have the new app on a tablet to see how it's going, with the old one on my phone.
Basically it's still a sh*t show.
Now it seems to occasionally work but it's hopelessly inconsistent and drops everything in a regular basis. It means my system remains unusable..... I really don't want to write off thousands of pounds but at the moment I don't have a means of playing music throughout my house.
It's been like this for too long and I beseech those ill-advised people here complimenting the engineers on the rectification work to make it clear that this just will not do. Firms who treat their customers like inadvertent beta testers deserve to go out of business. The management of the firm needed to hear that unfiltered by any mitigation that may lead them to believe they "got away with it".
At the next board meeting they should be invited to resign having treated the most important people in the company (That's us, the poor bloody customers btw!) like crap.
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