The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment.
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.
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Agreed, it can’t do simple things like “keep the settings” you select saved...
https://www.forbes.com/sites/danpontefract/2024/08/24/the-sound-of-failure-at-sonos/
Yup and we’re not the only ones saying it! Sack the entire “leadership team” NOW!
100% agree.
The arrogance of companies the force crap updates on us, rendering hardware that we have paid good $ for useless. DONT BUY SONOS.
All big tech does this, it seems to be the way of the world, Fu** the customer they are just cash cows to rinse as much money from as possible. Sonos are not interested in doing right for the customer if they were this would have been withdrawn and gone back to S2 within a week.
Instead they have pressed on in order to launch the new headphones and don’t care about the train wreck they are leaving behind. I wont ever buy another Sonos product. But it does teach me to beware of what I change to.
100% agree.
The arrogance of companies the force crap updates on us, rendering hardware that we have paid good $ for useless. DONT BUY SONOS.
The Boost will show in the web app (at least on my system), so it still works.
Bricked is on point. Freaking nightmare. I own $3500.00 (usd) of black bricks.
“Something went wrong. “
Yeah even sOnoS doesn’t bloody well know what’s wrong with its app and the integration services layer that it has unsuccessfully rolled out.
This has nothing to do with the customer endpoint network, DHC IP assignments, gateway routing etc
This is seemingly about botched up unsolicited consumer tracking that is breaking and destroying the customer experience.
bloody useless!
What the hell? We’ve returned to our second home in the EU to discover the SONOS has totally destroyed the entire system with their useless app updates.
Why did you break it? The app does not work. What the hell are your developers doing? It is absolute garbage. Sonos should be held liable for releasing a software update that is not fit for purpose.
Furthermore, does SONOS boost actually do anything anymore with the new app?
Absolutely livid and disgusted!!!!!
What’s the point in bricked hardware and you can’t stream to it from the SONOS app? Nothing but errors.
Sometimes it works, most times it does not. Workaround is to Airplay directly to a device.
Turning out to be a very unfortunate BAD vendor investment.
“Apart from the next app update tomorrow, you mean?”
Really? Where can we see upcoming app update release schedule?
THX
As per other comments on the forum, this is a disaster which Sonos doesn’t seem interested in fixing anytime soon
Apart from the next app update tomorrow, you mean?
As per other comments on the forum, this is a disaster which Sonos doesn’t seem interested in fixing anytime soon
Disgraceful customer service
Agreed - they should have rolled back rather than trash the legacy app. How long do we have to wait? As of this morning, the app just crashes every time I try to use it. I have uninstalled it and use the desktop UI until they decide to deprecate that too. 8 $peaker$ down the drain. I want a refund!
Simply appalling control. What have you done Sonos? Your customers deserve better. Please revert to S2 until you fix this rubbish.
Agreed - they should have rolled back rather than trash the legacy app.
For the Android platform too! This release is a disaster.
The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment.
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.
For the Android platform too! This release is a disaster.
Simply appalling control. What have you done Sonos? Your customers deserve better. Please revert to S2 until you fix this rubbish.
Just returned to the UK from a five week trip to Europe and was expecting most problems with this useless new app to have been sorted. But unfortunately it’s as bad as ever! Just can’t get it to play the same thing on half of my speakers. It says it’s playing ! But no sound comes out of half of them and the volume control is so clunky I’m afraid to use it - eventually it gets up to full volume but then I can’t reduce it - the neighbours love it!
Oh Sonos ! What an earth have you done?
I just bin every marketing email from Sonos as soon as it arrives. Never buy Sonos again.
From my own experience it was the older devices (in my case the Connect:Amps )that were slow and laggy with the volume slider, plus they were having dropouts, which were an issue even before the new app. None of the newer devices had these issues, so I have been gradually replacing the old Connects with the new amps and I really haven’t had any issues with the new app at all.
i appreciate this isn’t an option for everybody. However I do see many posts with people having issues with Play:3s, Play1s and other older gear that in IT terms is a world away from the newer stuff, and I think that Sonos perhaps should have perhaps let these older devices live on with the older S1 / S2 only. I think they are collapsing under the weight of the newer firmware and the demands of the new app.
I do appreciate that but the decline of these products makes me so worried about replacing them to find still having issues.
If I was 100% confident that all my problems would be solved I think I would slowly start replacing them.
If Sonos raised the upgrade value and guaranteed everything worked I’d give it a go but I’ll just get by through the Spotify/BBC sounds apps for now.
I’ve given this new app time now but Jesus it’s bad, at first I just wanted the features ‘add to queue’ and ‘play next’ back because everything else seemed to work ok but now I’m all on to get anything to play at all, turning volume up or down is impossible so is actually stopping a track, tbh I can’t really do anything.
Everyone will say it’s my broadband, etc but if I use it through the Spotify app that works fine so that is what I do.
I’ve had my Sonos set up for about 10 years which has worked perfectly for the first 8 years maybe but absolute rubbish for the last 2 years and since this app to frustrating to use.
I will never buy another Sonos product again until I can actually get my existing products to work as they should.
Granted some of my kit is not the newest but I’m certainly not confident enough to start replacing it with new Sonos products.
I used to love my set up and have talked many friends into buying Sonos because of how good my set up was but I’m out.
I’m not even asking for any advice because I’ve literally given up with it and can’t afford to waste any more precious time just to try and play a track and turn it up or down.
Cracking community that’s helped me out over the years but shocking user experience now.
From my own experience it was the older devices (in my case the Connect:Amps )that were slow and laggy with the volume slider, plus they were having dropouts, which were an issue even before the new app. None of the newer devices had these issues, so I have been gradually replacing the old Connects with the new amps and I really haven’t had any issues with the new app at all.
i appreciate this isn’t an option for everybody. However I do see many posts with people having issues with Play:3s, Play1s and other older gear that in IT terms is a world away from the newer stuff, and I think that Sonos perhaps should have perhaps let these older devices live on with the older S1 / S2 only. I think they are collapsing under the weight of the newer firmware and the demands of the new app.
I do appreciate that but the decline of these products makes me so worried about replacing them to find still having issues.
If I was 100% confident that all my problems would be solved I think I would slowly start replacing them.
If Sonos raised the upgrade value and guaranteed everything worked I’d give it a go but I’ll just get by through the Spotify/BBC sounds apps for now.
From my own experience it was the older devices (in my case the Connect:Amps )that were slow and laggy with the volume slider, plus they were having dropouts, which were an issue even before the new app. None of the newer devices had these issues, so I have been gradually replacing the old Connects with the new amps and I really haven’t had any issues with the new app at all.
i appreciate this isn’t an option for everybody. However I do see many posts with people having issues with Play:3s, Play1s and other older gear that in IT terms is a world away from the newer stuff, and I think that Sonos perhaps should have perhaps let these older devices live on with the older S1 / S2 only. I think they are collapsing under the weight of the newer firmware and the demands of the new app.
Fair comment. IMO the problem with them dropping the older equipment is some of this was sold less than 5 years ago (gen 2 connects/amps). Splitting the system again seems like a non starter. Rock and hard place it seems.
I’ve given this new app time now but Jesus it’s bad, at first I just wanted the features ‘add to queue’ and ‘play next’ back because everything else seemed to work ok but now I’m all on to get anything to play at all, turning volume up or down is impossible so is actually stopping a track, tbh I can’t really do anything.
Everyone will say it’s my broadband, etc but if I use it through the Spotify app that works fine so that is what I do.
I’ve had my Sonos set up for about 10 years which has worked perfectly for the first 8 years maybe but absolute rubbish for the last 2 years and since this app to frustrating to use.
I will never buy another Sonos product again until I can actually get my existing products to work as they should.
Granted some of my kit is not the newest but I’m certainly not confident enough to start replacing it with new Sonos products.
I used to love my set up and have talked many friends into buying Sonos because of how good my set up was but I’m out.
I’m not even asking for any advice because I’ve literally given up with it and can’t afford to waste any more precious time just to try and play a track and turn it up or down.
Cracking community that’s helped me out over the years but shocking user experience now.
From my own experience it was the older devices (in my case the Connect:Amps )that were slow and laggy with the volume slider, plus they were having dropouts, which were an issue even before the new app. None of the newer devices had these issues, so I have been gradually replacing the old Connects with the new amps and I really haven’t had any issues with the new app at all.
i appreciate this isn’t an option for everybody. However I do see many posts with people having issues with Play:3s, Play1s and other older gear that in IT terms is a world away from the newer stuff, and I think that Sonos perhaps should have perhaps let these older devices live on with the older S1 / S2 only. I think they are collapsing under the weight of the newer firmware and the demands of the new app.
so no idea what is going on.
This:
I honestly don't know where to start with this new app update. Pretty flawless operation for about 12 years, with about 20 speakers around the house. iOS is laggy, loses speakers, hard to group together, stereo pairs drop sound from one side at a time. Honestly feel like crying! What the hell has happened. The desktop app on my Mac seems absolutely fine though so no idea what is going on. Broken broken broken
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