All of my equipment is totally useless. We must demand answers and join the lawsuit to recover all of our expenses 

Good news, rolling back WILL bring back your playlists. Worked for me. 

After I updated the app on the iPhone it won't find my existing system. Keeps sending me to a never-ending loop of: iPhone settings to allow permissions to join lokal network, and then back to Sonos App that can’t find my system and repeat. Costumer support asked me to do all the routines that I had already done, then send diagnostics, bla bla. Finally checked with somebody else that said it was a bug and a new update would fix it. He didn't know when though. Until then use your iPad and don't worry the Mac version isn't in danger of any updating soon. No roll back so totally useless iPhone app which is my main Sonos controller. I’ve had Sonos products since 2007, had the first and the second physical controllers and then the phone apps. This is just lousy and judging from the comments of people who are got the app to work, it’s really bad. Thanks Sonos!    

I cannot believe how bad the new app is.  Really angry as I have invested a lot of money in Sonos.  It is almost unusable.  No way to clear the queue. It’s terrible.  Sort it out Sonos or I’m off to Bose

PURE CRAP

They had their UAT done by someone who had never seen the app before...

I still have my playlists after the rollback...

This upgrade is absolutely trash. You have rendered all of my devices unusable. When ill this be fixed? I have been a loyal customer for over for over almost a decade with no “real” challenges BUT this is the worst i have ever had to encounter.

Why were we not warned about this update?

Who performed the UAT on this update?

What is going on?

Mine auto-updated in my phone the other day and destroyed my playlists. The UX on it is pretty crummy. And they got rid of Alarms? I mean, why would anyone need to be able to access alarms from their phone to set them?

A rollback most certainly won’t bring back my playlists, so thanks for that.

I used to be an evangelist for this brand. Absolutely no more.

I installed the previous version of the app using Aptoide and am a happy person again!

Do not forget to put off the Auto Update of the Sonos App.

My email message to CEO Patrick following latest SONOS ios Upgrade April/ May 2024.
Thank you so much. The Latest upgrade takes away the primary reason I have used SONOS for the last 15 years.

Hi, Patrick

I don't stream music EVER

I have ripped all my cds into my music library, comprising 37,000+ songs. 

I used to enjoy using SONOS to select my ENTIRE music library and request RANDOM / SHUFFLED playback. This allowed me to see a random list of  all the songs in my library, and skip or scroll down to songs from my library I wanted to hear.

The randomisation of MY music allowed me to 'sweat' my asset (my cds), listen to neglected album tracks, inspire the next song choice, rekindle my interest in songs  I owned but had forgotten about.

Unless  I am missing something,  your latest product upgrade has taken away the option for me to play my entire music library randomly and thereby TOTALLY ruined my SONOS experience. 

Well done you.

Gally64

yes extremely bad. continuously loosing system settings. need to remove app and install again to get it going. favorites not being saved. 

Same goes for Android app.  Total piece of xxxxx. Rendering my $xx,xxx of equipment virtually useless for the way I consume my music... SONOS.. Sort Out Now Or Suspend and rollback. This is not brave or creative... this is destructive and brand damaging.. listen to your customers because without us you have nothing .. is OK to make mistakes but it is much better to admit them and do something - that creates loyalty. So are you empathic to those here who have got you where you are today or apathetic to us?

Since installing the new Sonos App the system will not ‘see’ my Sonos Beam. i’ve tried all the factory resets, re-install app etc, with no joy. I aasume tney are having lots of problms as 105 minute wait on the helpline. Sonos i just want to downgrade back to the S2 controller please! 

Where is volume levelling? Where is track quality information? I can now only start music on my Sonos Beam 2, then have to transfer it to Sonos Roam (can’t pre-select the Roam it would appear). Very poor app update I think

Anyone looking to revert to 16.1 just Google 

Sonos 16.1 APK Pure. 

Just uninstall version 80 first before reinstallng.

Whoever put the links out to the 16.1 APK - they deserve God-like status. Rolled-back last night. They’ll have to make me update over my cold dead body now...

Terrible update. Simply does not work. Significant amount of hardware rendered useless.
Opening the app actually actively prevents the speakers from playing. Kill the app and the playback recovers! And the app sits there for minutes after opening showing status from its last use. So no control of speakers and no view of what’s playing. On perfect ubiquity WiFi 

Saving grace is my iPad has the old app on it. Phone now can’t control the system. Did anyone test this???

The thing I wanted most from any update was performance improvements to enable easier and faster operation. Seems the app team don’t give a monkeys about quality and performance, instead focussing on maximum change which was not required or asked for. Utter rubbish 

What a shame. Hope they fix or revert asap!!

Is it possible that their developers don’t actually use Sonos products themselves, so could not envisage the frustration? Or else just had insider info not to update?
Seriously reconsidering my need for multiroom audio. 

Absolutely agree. Sonos must have reviewed the app update before release. It is killing with one update all major app use cases. As long as this app update is up and running I cannot use my Sonos speakers as I want. I am block from using them.

Where is the statement from sonos?

Are they all on holiday?

Unimaginably terrible update.  To the level that it’s almost impressive.  How can we go back?

Terrible app. Now has rendered our main use for it obsolete with the line in feature being removed all together from our playbase.  Now it only will play over WiFi   App playlists not loading, glitchy, and less features.  Please allow us to go back to old app and use our speakers the way we bought them for. 

100% agree - my favorite product just took a horrible turn for no good reason.  Instead of doubling down, I'd be grateful if Sonos un-did this mistake and made things wonderful again.

100% agree