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New SONOS App - very poor - limited Spotify Playlists?


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Hi, as many others have also posted about the poor quality, functionality, and poor look and feel of the new App.  Clearly its not popular and has been hurried through, and/or not very well thought out from a ‘real user’ perspective.

SONOS, please supply a rollback option to S2 ASAP!

Also, can any other iOS users confirm that if subscribed to Spotify, then the number of Playlists appear to be limited via the new SONOS App.  I have a couple of hundred playlists in Spotify, these used to show in the S2 app with no issue, the new App only seems to show around 30 Spotify Playlists in my SONOS Playlist library.  Can anybody confirm this is an issue too?

Come on SONOS, please sort this mess out ASAP!!!

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Best answer by scot34 15 May 2024, 00:21

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I emailed  the CEO and got back a generic email from Sonos Support about the limited Spotify playlists issue. Ultimate irony - I use the old grey S1 app on slmw

oldwr Sonos amps I use in a part of my house and guess what every single playlist appears there on the original app. And all my playlists in other music services seem to be there (Apple, Tidal). On that basis this must be a really easy issue to fix. I can’t believe they don’t know if it. 

There is no longer any editing functionality of playlists in the new Sonos app. Sonos Moderators claim this feature will be added in the future. However,  playlist functionality is not on the Coming Soon or Known Issues lists posted on this site.   Just fyi. I'm making playlists on my music service app first.   If you are a music lover and enjoy creating personalized music lists like me, you can go directly to your Music Service app. Your best option is to utilize your music service ( I use Prime Music and Spotify.)     

Create playlists in your music  service. (Which you'll be able to edit).    

There's an Add Music Services feature on the Sonos home page. Add your service.     Then select your music service from the home page of the Sonos app.

It will read your saved Spotify and Amazon music and playlists (I don't know about other services) .  Then you should be able to play your new playlist (through Sonos as it reads your music service).

Current Sonos Playlists are frozen. You can only play what existed before the new Sonos app update. 

BTW, while in the Spotify app (using my Android), Spotify is able to find and play music through all four of my Sonos speakers. I control volume through my Android volume button. (Can anyone else do this through their various music services being used?)

Yes agree with all this and it’s how  I've used Sonos from the beginning. Create playlists (I have several hundred) in Spotify (never created actually in Sonos) and then  play through the Sonos system controlled by the app. So agree 100%. The “frozen” comment is interesting and kind of makes sense now although why 50 seems like a random round number…as mentioned I sent an email to the CEO supposed address but did get back a reply and an offer to schedule a call with customer service which I had last week. The rep was as helpful as she could possibly be as no fault of her’s obviously, and she went through the problem of playlists being limited thoughtfully with me. She actually created over 50 playlists in a dummy Spotify account to see if it was a real problem. She likewise stated as others have noted that it was not a “known” issue to their engineers which I just don’t really believe. So we wait for fixes. As I said the old S1 app shows all my playlists when I use on older Sonos kit. All playlists are there for other apps. This is a new S2 app issue exclusively. Lastly every single person I’ve spoken to with sonos and it’s a lot absolutely hates everything about the new app. Everything. Volume control. Lag. Adding rooms etc etc  It’s a technical disaster. Someone must be responsible. 
…and not for noting but when is someone from sonos going to come on here and provide some information and update. Silence is not a business strategy. 

Same issues as above - not able to see all our Spotify playlists being the biggest one.  Can operate from the Spotify app but volume control and other things just don’t work correctly.  UGH!  Looking forward to the update.  Only posting bc SONOS would not answer phone today and wanting to let them know - if they don’t already - that the new app is NOT working.

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After being on the phone for an hour forty five minutes, they told me middle of this month for a new app.

Still waiting…..

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I emailed  the CEO and got back a generic email from Sonos Support about the limited Spotify playlists issue. Ultimate irony - I use the old grey S1 app on slmw

oldwr Sonos amps I use in a part of my house and guess what every single playlist appears there on the original app. And all my playlists in other music services seem to be there (Apple, Tidal). On that basis this must be a really easy issue to fix. I can’t believe they don’t know if it. 

There is no longer any editing functionality of playlists in the new Sonos app. Sonos Moderators claim this feature will be added in the future. However,  playlist functionality is not on the Coming Soon or Known Issues lists posted on this site.   Just fyi. I'm making playlists on my music service app first.   If you are a music lover and enjoy creating personalized music lists like me, you can go directly to your Music Service app. Your best option is to utilize your music service ( I use Prime Music and Spotify.)     

Create playlists in your music  service. (Which you'll be able to edit).    

There's an Add Music Services feature on the Sonos home page. Add your service.     Then select your music service from the home page of the Sonos app.

It will read your saved Spotify and Amazon music and playlists (I don't know about other services) .  Then you should be able to play your new playlist (through Sonos as it reads your music service).

Current Sonos Playlists are frozen. You can only play what existed before the new Sonos app update. 

BTW, while in the Spotify app (using my Android), Spotify is able to find and play music through all four of my Sonos speakers. I control volume through my Android volume button. (Can anyone else do this through their various music services being used?)

Sonos rushed out this unbelievably bad app so they could sell overpriced headphones and have a better platform to advertise crap to us.  Meanwhile they have given the middle to finger to all off their loyal users.   

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Many of the issues I’ve experienced with the app seem to be related to communication between the app and my WiFi system (ps this even with a very strong signal -42 db).

Does the new app collect and send more personal data to Sonos than the previous working app? If so, what data?

The app is loading very very slow, it is really unworkable. Please do something about it.

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There again, this is almost criminal, almost intentional, especially the amount of time…..

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There is no longer any playlist functionality.  Moderator replies said playlist editing would return. That was a month sgo. But that has fallen off the known issues and future action steps list.

I’ve been on hold for 50 minutes...50 f’ing minutes because the App will not load onto my iPhone 15. So I have no control of the Arc or the SUB except volume..And I have no APP on my phone.  50  minutes and nobody picks up..SONOS is a disaster.

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Why would tech support want to screen share? I just dont understand Sonos anymore…..

The app is just as bad or not worse than the first one.  It doesn’t load and when it does it’s so slow and bogged down.  With the high price point of Sonos I would expect a quality product all around. I for one am holding off buying another Sonos. Please fix this mess. I forgot to add , it’s not my wifi connection , I have fiber optic 1G

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I talked with Sonos one hour 45 minutes….said new app will be out in the middle of this month.

Joined this Community to voice my annoyance at the sheer uselessness of Sonos app since it was recently relaunched.

I had expected an update to be released to fix the bugs - but understand the catastrophically bad UI would take longer to fix.

As well as the app constantly (Every use!) hanging / loading - the lag switching between devices and even making volume changes means that you’re always being ‘surprised’ by music playing in the wrong room / device and sudden increases in volume.

Makes me regret investing so much in my Sonos products,

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Is anyone- anyone- from Sonos itself going to comment here ? The Spotify playlist flaw is a massive miss from Sonos. Do they care ? Will they fix it ? Would be courteous to respond …

The volume control lag and random volume movements is way worse. Affects all music, not just Spotify. If this issue was on Spotify I would be less angry but it is all aspects that suck. Disconnects, unable to locate my system, volume glitch, the list goes on and on.

I have invested thousands and thousands of dollars in this system despite preferring the sound of Bose, simply because Sonos software was so much easier and user friendly. They have absolutely trashed my system with these later software updates that causes me nothing but frustration every time I try to listen music now 

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Something IS wrong. Sonos has previous apps that they could put back out there so we 

can get back to our business I am not sure why they do not do this immediately. Almost criminal.

What is their reasoning behind something that has “usually” worked. The only times I have had trouble

with their apps is when they dick with things. Shutting down peoples systems “unless” you update

is just not right. 

So Spotify playlists (whether in a Spotify subfolder or not) seems to be limited to a total of 50 (yes I did count it) and is based on most recently created nto last used.  As I have 121 lists with some of my more popular ones being the oldest they cant be played from the Sonos app.  I appreciate you can cast them from the Spotify app but you miss out on some of the Sonos functionality and why should I now have to do that when before it was all workable from the previous app.  Personally I do like the new UI but without some of the basic functions it really isnt good enough, not when people have spend thousands of pounds on their systems.

I have to agree the new app is not good.  Hard to use, glitchy, and generally poorly designed.  Come on Sonos, we expect more from you !!!!

 

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you would think that they would have an app that works somewhere around their office. That is just crazy. 

I noted that SOME of my playlists had appeared as a subcategory of Sonos Favorites. However, this happens only sporadically. Even when they show up, not all of my years-in the-making playlists appear. While a hopeful sign has surfaced (that the playlists appear even occasionally), why did we have to experience this at all? Clearly, this software was rolled out long before it was ready.

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I was just on with chat. No help, they want to do a remote session. I figure this is a known issue and they won’t be able to offer any insight. 
I will say the agent on chat was very nice though, can’t complain about that  

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Started 10 days ago…….still no response. Sonos is sucking bad

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I have the same problem. 
Wont load any of the albums I have saved either. 
 

Its not even worth lodging a ticket is it? *sigh*

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Is there a way to just convert my existing Sonos Play:1 speakers & Sonos Connect to Bluetooth devices (bypass any Sonos software)??

LOL open them up, solder in a Bluetooth chip and antenna, hack the firmware to add a Bluetooth driver, job done. Should take about 15 minutes. /s

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