I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 
from me!
Page 4 / 5
I updated my iOS mobile app and still no Music Libraries. When I went to add in the one that’s most important to me, it didn’t like spaces between the words in the Music LIbrary name. Once I removed the spaces and also tried underscores, the “Add” button lit up on the bottom right and I thought I was in business but, alas, not luck. I got an error message. WIth that being said, if I changed the folder name on my hard drive to match the one in the iOS iPhone app, does anyone think that might do the trick? Again, Sonophone has no problem finding my libraries and playing them.
I agree with Derpappupdate in that Sonos should rollback an app that will return those of us with these issues back to where we were before all of this started. Let us worry about the dreaded SMBv issue - whether we’re at danger of anything or not.
Hi Thomas & thanks again for the speedy reply - I downloaded your linked file & updated the PC version of Sonos Controller - I can’t however find what you referred to above:
However, as my pc system is Windows the option exists to connect to a Windows share which is easy to spot on the first menu of the Sonos Controller for PC (ver 16.1) as ‘Windows Media’ - your NAS can, I believe, be one of those shares. This also appears on my Android App under the ‘Browse’
selection once configured.
I can’t see what you are referring to as the “first menu” so can’t get any further? - I definitely have ver 16.1 running, but notice on the drop down menu for “Manage” almost all the options including “Music Library Settings” & “Service Setting” & “Settings” are greyed out with only “Check For Software Updates” & “Change Language” usable?
The Select a Music Source (on the right) has all my usual sources for music including my Playlist but does NOT have the Folders one I used to have to browse saved music files on my NAS?
While picking your brains, is it possible to save / export my Playlist?
Cheers … Paul
I got a Sonos One SL from my boss as a gift. The new Sonos app wouldn’t work for me at all, and I was trying off and on over the past 3 weeks. Multiple calls to customer service ended nowhere.
I ended up downloading the iOS Sonos S1 app (dark gray icon) and it found my One SL. Maybe it may help someone else.
Features are not important when Sonos refuses to find the System on my WiFi. Today I can access using my Mac- so the Sonos system is on my WiFi and playing music and working fine. But no matter how many times I reset the app, reload, re sign in, shut everything down, turn everything on. . .my iPhone and ipad don’t see the Sonos system on the WiFi that my Mac is using and that is playing through my speakers right now.
Oh, by the way. . . Things were getting better until the update 2 days ago. AND tomorrow it may work on the iPhone and not my Mac after I go through the 1-2 hour power-up of the App/System. Once we get a speaker playing we let it run since changing is mostly impossible- So Radio Paradise has been constantly running in all of my locations for the past 5-6 weeks since the implosion. Despite the App not being able to see the Sonos System on the WiFi, the Sonos System is playing fine through the WiFi and Sonos speakers- just no way to control via the App. Just off/on and volume control at the speaker.
I too find the newest app for Android to be prone to crashing (for me, this happens when I try to select a local folder to play music from my library) and is totally not as intuitive of an interface as the old one. The simple interface of selecting a device and applying music to it from whatever source was clear, easy and intuitive. You’ve made the interface way to busy. Please look into the crashing issue with the folder selection. Thank you.
I was forced to upgrade to the new app and it’s a terrible experience. Specifically SiriusXM is not working at all. I did all the usual stuff. Any one else having this issue? Any fix? Please help!
I don’t understand why you would make an app that is complicated to navigate from the previous version??
I build custom homes and always built in the sound systems. The reason was that it was very easy to use for any skill level. The new app is hard to find what yo easily could find in the past. The biggest issue is the VOLUME CONTROL. When you have several zones playing, the old app was easy to adjust the different volumes and mute. Now you have to go into a seperate tab, adjust and apply. I can not find a simple mute for one zone if you have to take a phone call. The volume control should go back to what you had originally.
If I could go back to the previous app I would.
The app updated today. Mute has been reintroduced.
Not on the Android app and not on the WebApp either.
They really aren’t listening to us, which is quite shocking...
It might be time to start going to the ‘top’ I’ve responded to one of the Tweets to CEO Patrick Spence and am hoping for a reply - Link:-
Also you can send emails to him:-
the web app is garbage. garbage. garbage.
having spent around $5,000 on the sonos systems I can’t believe what an insult to your consumers this app “upgrade” is.
everything is working with the sonos S2 app and now 90% of the functionality is missing. I can’t fvking listen to a full directory of music on my home library. the lack of synchronization controls in rooms is like you decided to hire some imbecil to do design specs for a high end music system. fvck me with your incompetence. wtf is the que builder in the new app.
are you sure you haven’t hired some idiot as your product manager?
fix this Sh*t
Well said!
DON’T update the PC Controller, I did and it’s just as bad and luckily I had a saved copy of the last S2 ver 16.1 to revert back to.
Have to say I pity the support staff having to deal with this which is obviously a management fail on an epic scale...
Thanks Thomas & you are correct that I don’t have “Windows Media” displayed in my “Select A Music Source” list - You are also correct that I can’t add anything, as mentioned previously - As I can at least play my Playlist via the App & don’t really use the Sonos PC Controller, I will see what happens to it when I allow it to install upgrade? - Maybe I’ll get lucky & I will be able to access the thousands of files on my NAS? - More likely I will have to wait until Sonos get their act together & release an working version of their App & PC software?
Regards … Paul 
Where are my alarm settings
why is the app crashing
it is slow and malfunction
give us the chance to choose for the old good app or the new malfunction app
Roll-back workaround for Android:
Thomas & fellow insomniacs! - I upgraded the Sonos PC Controller & it sort of works! - At least I was able to add my Music Library (on my NAS) & have access to my stored music again!
I’d still like Sonos to get the App completely sorted for the proposed June release
Cheers … Paul
Terrible update of the app.
Alarm function not working anymore…
Is it possible to return to S2?
If you’re on Android, try my/Chris’ solution here:
To the Group:
The App Naming Conventions by Sonos are HORRIBLE.
The current “NIGHTMARE” app in the iPhone App Store has no Numeric Version, it is the “Official” Sonos App or something.
Then we have Vague, unspecific Designators “S1” and “S2” which don’t mean anything, and cost money if you down load them.
Would somebody clarify for me if there is a “Numeric” designation for the FORMER APP that we all used that actually WORKED for years?
Michael U - Former Sonos Customer
Moderator edit: removed full name
FYI as Sonos haven’t provided a way to downgrade back to the old S2 16.1 version and it’s seemingly not available from the support section, I’ve uninstalled the new and found a working version of the previous update here; you can download and install the APK suitable for Android from:- https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/
This worked, I installed yesterday.. but this morning, the new version had installed itself.. again!! 
Not a very constructive thread, no idea which features are being referred to here
♂️. Sonos cannot fix whatever it is you maybe referring too, without the detail.
Perhaps provide more information in more depth, post some screenshots/give examples and make some suggestions for improvement and state what you’d like to see in the new App. Many folk complained about the last S2 App too and this new App is intended to reflect what Sonos users have asked for - so ask away and let Sonos know what you want to see.
The new Sonos.app is irritating. Try to save an artist among your preferences: J. Savall → afro music and similar. If it is a sync problem with Qobuz then please give a look!
for Ios - go get sonospad now. It doesn’t do everything but it’s great, and let’s you play music.
I updated my iOS mobile app and still no Music Libraries. When I went to add in the one that’s most important to me, it didn’t like spaces between the words in the Music LIbrary name. Once I removed the spaces and also tried underscores, the “Add” button lit up on the bottom right and I thought I was in business but, alas, not luck. I got an error message. WIth that being said, if I changed the folder name on my hard drive to match the one in the iOS iPhone app, does anyone think that might do the trick? Again, Sonophone has no problem finding my libraries and playing them.
I agree with Derpappupdate in that Sonos should rollback an app that will return those of us with these issues back to where we were before all of this started. Let us worry about the dreaded SMBv issue - whether we’re at danger of anything or not.
The instructions for adding a library have changed recently. Specifically, there are more steps to adding a library than just the ones in the app. You need to set up the share in the OS you are using. See this support page (pay special attention to the links about adding a share on a PC, Mac, or NAS):
https://support.sonos.com/en-us/article/add-your-music-library-to-sonos
FYI for those new posters looking for the old version, these instructions work for Android:-
I updated my iOS mobile app and still no Music Libraries. When I went to add in the one that’s most important to me, it didn’t like spaces between the words in the Music LIbrary name. Once I removed the spaces and also tried underscores, the “Add” button lit up on the bottom right and I thought I was in business but, alas, not luck. I got an error message. WIth that being said, if I changed the folder name on my hard drive to match the one in the iOS iPhone app, does anyone think that might do the trick? Again, Sonophone has no problem finding my libraries and playing them.
I agree with Derpappupdate in that Sonos should rollback an app that will return those of us with these issues back to where we were before all of this started. Let us worry about the dreaded SMBv issue - whether we’re at danger of anything or not.
The instructions for adding a library have changed recently. Specifically, there are more steps to adding a library than just the ones in the app. You need to set up the share in the OS you are using. See this support page (pay special attention to the links about adding a share on a PC, Mac, or NAS):
https://support.sonos.com/en-us/article/add-your-music-library-to-sonos
Thanks, jgatie… I’ve tried this several times. I’ll give it another shot just to say I did. Thanks again.
A plead for help! - I followed 
I was very pleasantly surprised to find that “most” of my stuff returned to normal when the old S2 was installed - I say “most”, because the main thing that I use Sonos for is my music collection saved to a NAS & streamed to Sonos via Local Folders - HOWEVER, I cannot access my Local Folders from the Music & Content list & when I try to “Add a service” I get a message: “App Update Needed - Update the Sonos App to the latest version. You may have limited functionality until the update is complete” - I am given the option to “Update” or “Not Now” - Selecting the latter just takes you back to the “Add a service” screen?
Is there a way to access my music without updating the App or do I just have to wait for the App to get sorted, which based on what I read here & elsewhere could be quite some time / never? 
Paul
Hi Paul,
You’re right, this doesn’t appear to be available - I’ve disabled all updates and trying to add any service comes up with ‘this is not available at the moment’.
Without knowing your actual set-up, it’s hard to suggest a work-around to this.
However, as my pc system is Windows the option exists to connect to a Windows share which is easy to spot on the first menu of the Sonos Controller for PC (ver 16.1) as ‘Windows Media’ - your NAS can, I believe, be one of those shares. This also appears on my Android App under the ‘Browse’ selection once configured.
Regards,
Thomas.
Hi Thomas & thanks for the speedy reply - I do have Sonos on my Windows laptop, but not sure if I ever used it, relying solely on the App - It shows S2 V14.2 at present & as per the attached screenshot, is demanding I upgrade the software to the latest software? - Failing to do this results in the program not working with most / nearly all the options greyed out - I wanted to ask here first if it was ok to run the upgrade on the PC or will I end up with a PC version of the unusable new software?
Thank you … Paul
Android. Roll back steps to 16.1:-
I uninstalled the sonos app.
Went to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.
Excellent! thank you for these instructions!
A plead for help! - I followed
I was very pleasantly surprised to find that “most” of my stuff returned to normal when the old S2 was installed - I say “most”, because the main thing that I use Sonos for is my music collection saved to a NAS & streamed to Sonos via Local Folders - HOWEVER, I cannot access my Local Folders from the Music & Content list & when I try to “Add a service” I get a message: “App Update Needed - Update the Sonos App to the latest version. You may have limited functionality until the update is complete” - I am given the option to “Update” or “Not Now” - Selecting the latter just takes you back to the “Add a service” screen?
Is there a way to access my music without updating the App or do I just have to wait for the App to get sorted, which based on what I read here & elsewhere could be quite some time / never?
Paul
Hi Paul,
You’re right, this doesn’t appear to be available - I’ve disabled all updates and trying to add any service comes up with ‘this is not available at the moment’.
Without knowing your actual set-up, it’s hard to suggest a work-around to this.
However, as my pc system is Windows the option exists to connect to a Windows share which is easy to spot on the first menu of the Sonos Controller for PC (ver 16.1) as ‘Windows Media’ - your NAS can, I believe, be one of those shares. This also appears on my Android App under the ‘Browse’ selection once configured.
Regards,
Thomas.
Hi Thomas & thanks for the speedy reply - I do have Sonos on my Windows laptop, but not sure if I ever used it, relying solely on the App - It shows S2 V14.2 at present & as per the attached screenshot, is demanding I upgrade the software to the latest software? - Failing to do this results in the program not working with most / nearly all the options greyed out - I wanted to ask here first if it was ok to run the upgrade on the PC or will I end up with a PC version of the unusable new software?
Thank you … Paul
Hi again, sadly running that update will force the new desktop version which is the same as the useless app. I double checked the support section but it doesn’t look like they’re offering the latest S2 v16.1 for download now but I did save it just before they removed it. I’ve put a copy here which should work for you - just run the setup and it should overwrite the existing version you have. https://drive.google.com/file/d/1aBQZF1u_HD-vTsR3o3nZw8UOSvv7EdZ7/view?usp=sharing Let me know if you have a problem downloading the file.
Hope that helps!
Today I am going onto the sites where I have previously purchased my Sonos speakers and providing a 1 start review since my system is now essentially useless. And where is this roadmap that is supposed to fix things?
As I’ve mentioned before, they really don’t seem to be prioritising the most important features and this is the current status which was last updated on 21st May:-
Keep an eye on the page here:- https://support.sonos.com/en-gb/article/the-new-sonos-app-and-future-feature-updates
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.