Constructive??? They could rollback to S2 until the new app is sorted. That would be constructive!

I don't find apps being released as beta, constructive at all!! It most likely worked on closed loops and all cabled up at Sonos HQ, so they just released it without properly testing it, along with ZERO feedback from normal users.

Our issues, for constructive measure;

We have a mesh network, nothing else works in our house. Well, Sonos doesnt work with this.

The app layout, compared to S2, is so counter intuitive, that we struggle to find simple functions. It's like Sonos have sought inspiration with Apple. Huge setback.

I am mother * FORCED to either update my system or configure a new one, also counter intuitive! Updating doesnt work, and the system is deleted over and over again. Only option is to set up a new system - again.

Selection of zones can apparently not be done without selecting input first - holy *, medieval tech!! At least, we have barely used the app since it was released as we have fought with the setup ever since.

We tried changing our wifi, which are only made everything worse. As apparently, our logged in system, is locked to the wifi, not the user. SMART!

The settings are limited to 4-5 functions, none of them functional for the Holy Crap situation most users are facing right now. The troubleshooting Sonos is quick to throw in our faces is quickly outlined with, 'factory reset until it works'.

Constructive enough?

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I emailed ceo@sonos.com about the update, was disappointed with the answer (which is below). Apparently being able to play from your local library is feature coming in June! Un bloody believable!!!

They’ve turned into apple….remove a feature then bring it back as  new feature weeks or months later!!,

why the hell did they release this?

They clearly didn’t learn anything from the s1/s2 app debacle a few years back.

the reply from Sonos 

“Thank you for reaching out to share your feedback about the new Sonos app. I understand you rely on being able to play folders from a local library and search your local library via the Sonos app.

I know you are disappointed that these features are not available, and I want to assure you that your feedback has been heard loud and clear. We are committed to providing our users with the best possible experience, and we are working tirelessly to reinstate some important features in the app in the coming weeks.

The ability to play and search music from a local library is planned for next month. You can reference this article for additional details on upcoming updates. In the meantime, a couple workarounds to play local music are to use AirPlay (iOS devices) or via the Sonos web app.

Thank you for your engagement and for being part of the Sonos community.Best regards,

Sonos Customer Experience”

I agree, terrible upgrade

Like many, I never go to message boards and can usually find enough info to trouble shoot, but this is so frustrating that I had to take the time to create a account to post my frustration hence my name. 

I truly believe that Sonos could care less about this.  Once you purchase their products they have you by the short ones.  The suggestion that we need to screen shot problems and provide detailed information on the issues is absurd.   

Ken, your post is the one that's not constructive.  You must work for Sonos.  Screenshots...are you effing kidding?

Today I am going onto the sites where I have previously purchased my Sonos speakers and providing a 1 start review since my system is now essentially useless.  And where is this roadmap that is supposed to fix things?

Who on earth is this Ken Griffiths?  Obviously not a Sonos user!

Just to add my voice here since I hope that the more people speak up the (slightly) more likely it is that someone at Sonos will listen. New app hopeless. Can't find anything, no longer intuitive, and can't go back to the old one that worked fine. Disaster. 

100% worst ‘update’ ever!

Everyone log into their SONO Account and on the Support Tab they have a link where you can email their CEO.

Perhaps loading down his email with what is occuring to thousands of frustrated users will help.

In the meantime perhaps the biggest attention getter will be MAJOR DIVE IN SONOS STOCK

Precisely the same issues I’ve had (and more - can’t balance stereo paired speakers any more)! 🤬

Why are there so many posts here marked “answered?” when the app remains a major disaster. Basic functionality is gone.

The new app doesn't really offer any new benefits. instead I lost my local music library! Unfortunately, my Sonos system has become unusable!

I don’t understand why you would make an app that is complicated to navigate from the previous version?? 

I build custom homes and always built in the sound systems.  The reason was that it was very easy to use for any skill level.  The new app is hard to find what yo easily could find in the past.  The biggest issue is the VOLUME CONTROL.  When you have several zones playing, the old app was easy to adjust the different volumes and mute.  Now you have to go into a seperate tab, adjust and apply.  I can not find a simple mute for one zone if you have to take a phone call.  The volume control should go back to what you had originally.

If I could go back to the previous app I would.

New to the community, using multiple ONE SLs, since the last update May 7th/8th my Samsung Smart Watch 5 Pro has lost access (via Media playback devices) to my SONOS speakers.
Spoke with support, being told that access through Samsung Smart Watch is not standard (actually they did not seem aware that it was possible) therefore they cannot advise whether this issue will be addressed. Android App.
Anybody had similar issues? Fixes, solutions, ideas ?  Thx.

The app updated today. Mute has been reintroduced.

I have emailed the CEO several times with concerns about the long-term health and prospects for Sonos.  Never gotten a reply.  Don’t think this is a meaningful email address.

One of the biggest issues, apart from the app features disappearing, is that Sonos alarms still will not play ‘music or radio’ as alarms. It will only sound the chime, even if it is set it to radio or a Spotify, laptop or soundcloud playlist.

Another issue is volume 1 is very loud. I cannot listen to music now at night time for fear of waking other bedrooms up. Volume 1 should be a lot quieter. It didn’t used to be this loud. (For radio and Spotify)

Sonos app will not let us play new and old speakers on new app. I have to use both the Sonos 1 and new Sonos app to play different speakers around. It is not possible to use one app for all speakers anymore due to them discontinuing old speakers from new app.

People keep saying report their issues on the thread…But this has been going on since 2020/21.

Both Twitter, Reddit and Facebook show multiple disgruntled customers. Not to mention the fake Sonos ceo email address that must be receiving thousands of complaints all across the world. The latest app takes the biscuit.

Basically, we bought a product and they have since removed all the features that we originally bought it for. This goes against all advertising standards laws and consumer laws which makes us eligible for compensation.

Totally utterly useless … doesn’t work doesn’t play what you selected .. defaults to rooms that I have t selected and the worst update ever… Sonos have list the plot … old app so much better and now makes me think Sonos no more!!!!! Can’t believe e this was actually made live and available … nobody likes it and simply doesn’t work. Now playing music on my iPhone instead that bad!!!!!!!!!!!!

Interesting but totally patronising reply!

One thing though, it states:

“The ability to play and search music from a local library is planned for next month. You can reference this article for additional details on upcoming updates. In the meantime, a couple workarounds to play local music are to use AirPlay (iOS devices) or via the Sonos web app.”

This is nonsense regarding the web app (https://play.sonos.com/en-us/web-app) as there is no local library available, neither alarms as they now state are implemented. 

I don’t trust them at all now and I’m sure I’m not alone in this, the reputational damage will be hard to turn around...

If you’re using Android, the guide to roll-back is above. Meanwhile, this is their ridiculous ‘schedule’, you’ll have to wait a month to access your own music! 

The new app doesn't really offer any new benefits. instead I lost my local music library! Unfortunately, my Sonos system has become unusable!

If you’re using Android, the guide to roll-back is above. Meanwhile, this is their ridiculous ‘schedule’, you’ll have to wait a month to access your own music! 

 

Oh no! How do we get the Sonos Execs to sit up and take notice? 
Do we need to get the Press involved? Instagram ranting?

This situation is soooo frustrating! 🤬

Hi, happy to read this but it’s ok for you ? All is come back as before (the marvelous last release!!!) with that APK ? Thanks
Antoine.

A plead for help! - I followed @Thomass  advice & rolled my Android software back to the old version of S2 - The new version was totally useless for me & several years of fine tuning my setup were gone 
I was very pleasantly surprised to find that “most” of my stuff returned to normal when the old S2 was installed - I say “most”, because the main thing that I use Sonos for is my music collection saved to a NAS & streamed to Sonos via Local Folders - HOWEVER, I cannot access my Local Folders from the Music & Content list & when I try to “Add a service” I get a message: “App Update Needed - Update the Sonos App to the latest version. You may have limited functionality until the update is complete” - I am given the option to “Update” or “Not Now” - Selecting the latter just takes you back to the “Add a service” screen?
Is there a way to access my music without updating the App or do I just have to wait for the App to get sorted, which based on what I read here & elsewhere could be quite some time / never? 
Paul