I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 
from me!
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Again with me you open the app new app and it says no system found, extremely frustrating! Eventually it finds the system and you can use the interface, but that is by no means a pleasurable experience the layout is atrocious, the you lock phone/tablet and loose any control of volume up you had thatthe old app had!
New app is not fit for purpose, and given how much we all pay for individual/groups speakers there should be some sort of compensation!
Android. Roll back steps to 16.1:-
I uninstalled the sonos app.
Went to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.
Not a very constructive thread, no idea which features are being referred to here
♂️. Sonos cannot fix whatever it is you maybe referring too, without the detail.
Perhaps provide more information in more depth, post some screenshots/give examples and make some suggestions for improvement and state what you’d like to see in the new App. Many folk complained about the last S2 App too and this new App is intended to reflect what Sonos users have asked for - so ask away and let Sonos know what you want to see.
You obviously have not used the new app. No way to clear the queue, no in-line queue editing, degraded group volume controls. Total violation of basic product management 101. Awful and indefensible. Amateur.
Not a very constructive thread, no idea which features are being referred to here♂️. Sonos cannot fix whatever it is you maybe referring too, without the detail.
Perhaps provide more information in more depth, post some screenshots/give examples and make some suggestions for improvement and state what you’d like to see in the new App. Many folk complained about the last S2 App too and this new App is intended to reflect what Sonos users have asked for - so ask away and let Sonos know what you want to see.
What an interresting answer … are you kidding Ken ? Are you trolling us ? This kind of answer in the context of such an unprecedented useless version makes me more upset that any kind of cynical silence from SONOS management. You won a SONOS chocolate medal !
I just ended a “CHAT” session with SONOS after waiting for an hour.
Suddenly my Sonos App dropped all my music sources.
After almost an hour on the Chat the Sono Agent told me that SONO App had to have major fixes and that Apple Music Playlists would not be available until Mid-June 2024.
Claimed the only way to play Apple was to add Apple Music App back to my system and sounded like you could only play one song at a time.
When I tried to add Apple Music back to my system I could not. The tech did wait for me to try then told me call Sonos on Monday morning. Told him I have tried that for a week and after an hour on hold I gave up.
Asked Tech if I could return all my Sonos equipment and get a refund….my entire home is SONOS! Reply once more contact Sonos Store.
I’m exhausted and totally frustrated with Sonos.
This new App is useless and not user friendly. As I type I am playing an album on my ‘office’ sonos. When I started it, it only played in the bathroom. I am on about the fourth track but it is still showing the first track on the app.
When you search an artist, you get the complete results. Why can’t you search albums, songs, playlists, compilations etc like before?
I expect this has been asked hundreds of times, but can you reinstall the old app?
Not a very constructive thread, no idea which features are being referred to here♂️. Sonos cannot fix whatever it is you maybe referring too, without the detail.
Perhaps provide more information in more depth, post some screenshots/give examples and make some suggestions for improvement and state what you’d like to see in the new App. Many folk complained about the last S2 App too and this new App is intended to reflect what Sonos users have asked for - so ask away and let Sonos know what you want to see.
Ken,
It’s all broken.
Hope that helps
Robin
The new app is a complete joke even with them trying to add the old features.. It doesn’t work. The old app wasn’t great but just about let you use your system without major problems 65% of the time. The new app gives you about 15% functionality as long as you don’t want to add songs, change volume in different zones, play different music in different zones.. I have already removed all Sonos amps from my boat and will soon be removing from my home if things don’t change.. Just accept you f**ked up and allow us to use the old app while you sort out the new abortion of an app!!
Moderator Note: Modified in accordance with the Community Code of Conduct.
Where are my alarm settings
why is the app crashing
it is slow and malfunction
give us the chance to choose for the old good app or the new malfunction app
For those of you following this post, worth taking a look at Sonos’ Twitter account - quite remarkable how badly this whole thing is and looks like there’re some serious issues regarding this debacle. Quite why Sonos haven’t actually apologised but are just doubling down is of great concern for such a premium product and will no doubt affect their company’s standing in the market.
Link to main Tweet:-
Also on:-
https://www.reddit.com/r/sonos/comments/1co6iy2/the_new_sonos_app_feedback_megathread/
Not a very constructive thread, no idea which features are being referred to here♂️. Sonos cannot fix whatever it is you maybe referring too, without the detail.
Perhaps provide more information in more depth, post some screenshots/give examples and make some suggestions for improvement and state what you’d like to see in the new App. Many folk complained about the last S2 App too and this new App is intended to reflect what Sonos users have asked for - so ask away and let Sonos know what you want to see.
I can sum it up. EVERYTHING is broken.
Not a very constructive thread, no idea which features are being referred to here♂️. Sonos cannot fix whatever it is you maybe referring too, without the detail.
Perhaps provide more information in more depth, post some screenshots/give examples and make some suggestions for improvement and state what you’d like to see in the new App. Many folk complained about the last S2 App too and this new App is intended to reflect what Sonos users have asked for - so ask away and let Sonos know what you want to see.
Well Ken, if you read it you’ll notice there isn’t a specific thing he mentions because there are too many issues with the new app. Give me back the old one. It worked
I’ve been a Sonos user for 5-years and never had an issue. I created an account for the Sonos community today because this new app is terrible.
As others have said, please allow us to switch back to version S2 while the new app is redesigned.
Missing features: ability to play music on speakers, most of the usability of S2 (mostly the searching features and speaker selection/navigation), ability to search for albums in Napster, maybe even more but I can’t use it to play music so I stopped exploring.
PLEASE offer a solution soon
As a long time Sonos user I finally gave up on the new version of the Android app and took Thomass’ advice and regressed to V16.1. What a relief - everything I want is there and works. I tend to use queues built from my music library (NAS) for most of the time and occasional streaming radio from BBC.
The really annoying thing is that I bought an Android tablet to control the system once my old Sonos controller died. The only thing that works from my perspective on the new version is the Windows controller and every time an update is released I worry that some functionality will be broken or disappear.
I used to work in software development including UI design and am amazed that this could have got to a release point without someone questioning the loss of functionality. I would suggest Sonos should take note that largest number of people who rated this release on the Appstore gave it only one star - that isn’t could do better, it is shockingly bad.
Bugs include:
- System crashes erratically
- Grouped rooms cannot have individual rooms muted, you have to slide to zero, this is not workable as to get all rooms on same volume level is very fiddly, and slow. Worked fine in S2 version
- When in group mode, sometimes a room does not play, you then have to deselect that room and go back and select it, sometimes it starts working
I would like to downgrade to S2, please make this available on Appstore - it’s just not fair to put this “new version” out and leave us to work through bugs.
On the subject of the new version, Ken Griffiths, you say many people did not like version S2, perhaps the silent majority did. In my opinion this new version is a step backwards, it’s rather ugly & fussy interface, and seemingly has less features and comes with bugs.
Again, please make S2 available on Appstore, urgently
I have decided to get rid of my sonos system. Sonos seem to be more intent on getting your personal information than enabling a sound system to operate as a sound system. (maybe taking a leaf out of the FaceBook business plan - if my system works as well as the ads they send I would have been happy) I can no longer use my VPN, my Playlists appear sometimes and sometimes they do not appear - I have had enough !! I will revert back to a more reputable brand.
the web app is garbage. garbage. garbage.
having spent around $5,000 on the sonos systems I can’t believe what an insult to your consumers this app “upgrade” is.
everything is working with the sonos S2 app and now 90% of the functionality is missing. I can’t fvking listen to a full directory of music on my home library. the lack of synchronization controls in rooms is like you decided to hire some imbecil to do design specs for a high end music system. fvck me with your incompetence. wtf is the que builder in the new app.
are you sure you haven’t hired some idiot as your product manager?
fix this Sh*t
I would add ‘unusable’ as well to the ‘useless’ category.
I have been staring at the ‘There are no connections...’ message every time I open the app. And if you go through the drama of System Settings, sometimes it works, and the next time they’re gone. Again.
So I have my Sonos system which I have invested a lot of money in that is now unusable. Literally, can not play anything.
I updated my system at a time it was connected to my tv. When I turned off the tv, Sonos used to automatically return to audio after about 10 minutes, or I could force it. Now it’s stuck on tv and I cannot connect to audio and my saved audio library!
The many problems with the new version are a disaster for Sonos. I have led teams of software engineers successfully developing control software and test, test and test again have been the mantra instilled in all of us. Sonos MUST provide the old S2 version again as the number of faults identified are huge and will take ages to correct and then thoroughly check before releasing again
The arrogance of Sonos hierarchy is astounding, possibly worse than the garbage they have sold us.
Unprecedented crappy version. Library access is no longer available. How a company can release such a version in 2024 ? Allow your customer to use the previous version at least. My SONOS system is silent since 3 weeks. Any official annoucement ?
I just posted saying I’d toss my SONOS equipment in 3 weeks if nothing is done…
Well, it is in the trash now earlier than planned. Waisted 4 or 5 days of my life with that thing.
Farewell.
What a pleasure……...every time I open the new app it tells me that it there is no system available, one which I spent $2000 to set up. And, I have to go through the steps to find the system, every time.. Nice work, Sonos.
Whilst I’d love them to come out and say “we agree with you this release is a right stinker”. However, I suspect that might have a negative effect on their employment situation.
it’s the senior management that are responsible for these shananigans.
I agree, but that isn’t going to get anywhere near seniors; like all businesses, there is too much separation from reality.
Only by raising this as a totally toss app, as the previous iterations where, to the tech's, is all we can do? Or bin our expensive systems and look elsewhere.
Terrible update of the app.
Alarm function not working anymore…
Is it possible to return to S2?
Driving a Samsung 21; App is totally non functional...All I have is a screen full of non-responsive grey boxes. AND no way to report this issue. Reset / Uninstalled / Stood on my head and whistled Dixie multiple times...nothing...PLEASE LET US HAVE THE OLD APP BACK!
Any truth to SONOS remarketing themselves to SUKUS?
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