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Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

I have been having the same issues with the updated app as mentioned by others. It’s terrible. I’m contemplating selling my system and just going with Bluetooth speakers. By the way, Klipsch makes outstanding Bluetooth speakers.  I’m not investing in any Sonos products. 


Y’all ruined a great product. I’ve been a loyal SONOS customer for 10 years. My house is full of SONOS products. If it wasn’t for AirPlay, my speakers would be worthless. The details of how bad the new app is have been widely detailed across multiple threads here and social platforms, so I won’t go into it. I really hope you remedy this so I don’t have to completely replace my household system with products from a competitor. Hate to spend the money, but junk is junk. 🤬 


Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

The app is so delayed. Takes 20 seconds to respond to volume level change. Really went from a great system to junk. Sucks because I loved my system and now its a pain!


I hope Sonos addresses this issue sooner than later. I would highly recommend going back to the old software while sorting this problem out. I have problems with this everyday. I have speakers throughout my house. I was also told by a local store owner in my neighborhood that their Sonos system is having problems as well. 


Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

22 days after the first post and the app update is nothing but horrible. You guys need help?


Echoing all of the above. The "update" SUCKS!! GET IT * FIXED!!!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*


From the SONOS Careers page: 
“We prioritize long-term value over short-term goals and embrace any task.”

I’ll just leave that there...

Embrace your customer base for God's sake. We hate this!


Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

Response time of application is utter pants now , getting quickly fed up of waiting for menu items to respond , or not as the case would more often seem to be .  Won’t be recommending sonos anytime soon  


The app is total garbage. Whatever idiots run this company should worry less about their customers being straight non-binary or whatever stupid ass questions they ask now to profile us and fix their products.  I have to guess what buttons to press in this app just to figure out what the buttons or icons do. 
 


 

 


I can’t find how to play music in specific rooms anymore easily on the new app.  This version is horrible!


Sonos, this is a disaster!  We have spent untold amounts of money for Sonos products throughout our home, including speakers in the ceilings.  Now, I can’t even get music to play in the right room!  Every time I try to turn music on in the living room it defaults to the bathroom.  I may not be the most tech savvy person, but I’m not an idiot.  I shouldn’t need to spend this much time to learn how to turn music on! My husband has already started researching other system options.

I am also researching other system options. I know the Sonos fans will say there’s nothing better than Sonos hardware and software when it’s working right but that’s the key word “when”.  I just want a simple system that works and doesn’t fall prey to bad updates and doesn’t give me a set of speakers (era300’s) that won’t let you use the front driver because they know what’s best for me. Let me control them and I will determine if I want them on.


Total fail. People that make decisions thought it was a good idea to roll this out. Kinda scary for the future of Sonos. 

 


This app is junk, it is making so hard to just play the right music through the correct speakers, it just does its own thing.

There is no ‘play next option anymore so that sucks. 

I have a demon amp with my cinema system and that has a HEOS system so I’m just going to upgrade my Sonos speakers to the HEOS. Customer service sucks at Sonos and I have had an issue with songs cutting out for 10 secs, every song and they don’t know why and it hasn’t been resolved. Now this abortion of an update is giving me a headache so I’m waiting around any longer to see if they bother to rectify it. Not happy with this at all. 


Sonos OS app continues to “forget” the location of my music library. This never happened with the previous iteration of the app. Apparently the connection is lost if the computer is rebooted, restarted or goes into “sleep” mode over night.  Each time this happens I have to re-enter the location, password, identity and re-index my entire library. For me this is a 45 minute operation several times a day.  Is this a another “feature” of the new and “improved” app? 

I’ve not seen what you’re describing, and I’ve seen some erratic/episodic behavior with local libraries. What app (iOS, Android, Windows, Mac) are you using?


I am referring to the operation of the Sonos app for MacOS I’m using on my laptop (The Mac iOS version on my iPads and iPhones is pretty much unusable). I have updated all apps to the latest version.

You’ re not crazy. Been using both pc controllers (Win10/MacOS) as the only resort for full access of my NAS music library. Same thing, music library disappears > have to reassign and re-index. The iOS app then can see my music library but seems to have an album limit. Problematic for artists with high album count. <sigh>

Just checked this minute. Music library has disappeared again. (2nd time today). No restart. No reboot. Sonos just “decided” it can't locate the library. It will take 45 minutes and more wear on my NAS drives it get my access to my library.  Ive just about reached my limit with Sonos. What good is as music app that can't play music? Why did I spend $1,000s on speakers that are now most likely worthless?


My wife spent over $2000 dollars for my sonos set up and ever since the “upgrade” I can not open the sonos app on my android phone and I have tried everything multiple times. Now I have a $2000 piece of junk in front of my TV!!  


Can you please let us have the old Sonos 2 app back while you all try to make sense of this monstrosity of ineptitude that you have created with this update? No more excuses and no more delays!  Give us back the old app now. I have been a Sonos customer for 12 years and I have never encountered such an utter failure in any update of software. How is it possible to not put in a search feature for the home library?? With 30,000 songs in my library, scrolling to find anything is absurd! Your update totally *. 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

This goes under the adage, "if it ain't broken,  don't fix it!"


I hate the new app interface. Can’t even change the sound level with the Iphone locked.


I spent 65 minutes on the phone listening to music while waiting to speak to a support person, for 28 minutes he instructed me to do many things like install an app so he could see what was on my phone, send me a code to type in on my phone, in plus my sonos arc, type in my phone the numbers located on the bottom of my sonos sub differ as well as unplugging it, pushing the button on the side of the sub and some other maneuvers. When that was all completed my app was working once again. It was very stressful to say the least especially with his language barrier. All I can say is if you call support, make sure you have at least an hour and a half, be close to you sonos, phone charged, get the numbers on the bottom of your sub, they are very small so hard to see and make sure they get your phone number in case you loose them while on the call, it happened to me so thank God he got my number and called me right back. I hope this bit of info helps. Good luck.


I spent 65 minutes on the phone listening to music while waiting to speak to a support person, for 28 minutes he instructed me to do many things like install an app so he could see what was on my phone, send me a code to type in on my phone, in plus my sonos arc, type in my phone the numbers located on the bottom of my sonos sub differ as well as unplugging it, pushing the button on the side of the sub and some other maneuvers. When that was all completed my app was working once again. It was very stressful to say the least especially with his language barrier. All I can say is if you call support, make sure you have at least an hour and a half, be close to you sonos, phone charged, get the numbers on the bottom of your sub, they are very small so hard to see and make sure they get your phone number in case you loose them while on the call, it happened to me so thank God he got my number and called me right back. I hope this bit of info helps. Good luck.

I had a similar experience. It took me 90 minutes with a helpful guy from the Philippines to get the “new improved” app to locate my music library. Astonishing that this should be necessary to achieve basic functionality. As it turns out, the “new improved” app periodically “forgets” the NAS library location. At least now I know how to tell the app where the library is, then the entire library has to be re-indexed. Only takes 45 minutes! 


I spent 65 minutes on the phone listening to music while waiting to speak to a support person, for 28 minutes he instructed me to do many things like install an app so he could see what was on my phone, send me a code to type in on my phone, in plus my sonos arc, type in my phone the numbers located on the bottom of my sonos sub differ as well as unplugging it, pushing the button on the side of the sub and some other maneuvers. When that was all completed my app was working once again. It was very stressful to say the least especially with his language barrier. All I can say is if you call support, make sure you have at least an hour and a half, be close to you sonos, phone charged, get the numbers on the bottom of your sub, they are very small so hard to see and make sure they get your phone number in case you loose them while on the call, it happened to me so thank God he got my number and called me right back. I hope this bit of info helps. Good luck.

I had a similar experience. It took me 90 minutes with a helpful guy from the Philippines to get the “new improved” app to locate my music library. Astonishing that this should be necessary to achieve basic functionality. As it turns out, the “new improved” app periodically “forgets” the NAS library location. At least now I know how to tell the app where the library is, then the entire library has to be re-indexed. Only takes 45 minutes! 

I can not believe it takes 15-30 seconds for the app to update all the grey boxes!!! why can this not be a cache? As it does not change too much. Now my library is gone from the new app. I seen more than 10k on Sonos equipment and I can not use it to listen to music.

 

Where are the people that caused this mess where is the fix!!!

Not usable!!

 


Agree that it's horrible. Please roll back the app. Itusedtobe great, intuitive, easy to learn, and quick enough.

New app is laggy, volume of groups is terrible and very slow to adjust up or down after using sliders in the app. Just not a good release. Features I don't need and made the basic ones too difficult. No one likes it, roll it back.


This is literally the biggest * up in app history. How, more importantly WHY have they done this. Nothing works. There is No operating system. Can’t search for anything/save anything/do anything. WHY??????  Massive mistake. Beyond angry for over a month now. If it ain’t broke (it wasn’t) don’t fix it (it’s now 😉 🤯

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

 

First of all, your profanity laced tirade is against the TOS you agreed to when you signed up, and will soon be edited.  Second, even if it wasn’t profanity laced, your tirade says nothing about what is not working (and no, “nothing is working” is not an answer).  Can you actually connect to the system?  Do you see all your rooms?  Any rooms?  What are you missing?  Etc.  We can’t help you if you don’t give us any details, and if you aren’t willing to put that little effort into getting things working, why should we (or Sonos) consider you anything but a one post sock puppet just trying to pile on? 


This is literally the biggest * up in app history. How, more importantly WHY have they done this. Nothing works. There is No operating system. Can’t search for anything/save anything/do anything. WHY??????  Massive mistake. Beyond angry for over a month now. If it ain’t broke (it wasn’t) don’t fix it (it’s now 😉 🤯

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

 

First of all, your profanity laced tirade is against the TOS you agreed to when you signed up, and will soon be edited.  Second, even if it wasn’t profanity laced, your tirade says nothing about what is not working (and no, “nothing is working” is not an answer).  Can you actually connect to the system?  Do you see all your rooms?  Any rooms?  What are you missing?  Etc.  We can’t help you if you don’t give us any details, and if you aren’t willing to put that little effort into getting things working, why should we (or Sonos) consider you anything but a one post sock puppet just trying to pile on? 

TOS? That's exactly what the new app is - a load of toss. As for service, that assumes a decent service is provided, which is what was taken from us.

If you need help understanding what's not working, read the previous 5 pages of complaints on what's wrong with it. We're all piling on, because it sucks now, and Sonos hasn't even bothered responding to anyone in this thread.

Your one post (does that qualify for puppet status?) to chastise an annoyed user offers no help to anyone here, not even those that described the faults in detail.

Yes, we're rightfully pissed off.


Sorry for the profanity. I was extremely frustrated with the app and did not have the time or energy to fully explain the many many problems as highlighted expertly by The Alster above. 
 

thank you the alster for the above reply. Exactly that. All my frustrations explained in one. How can an update get so many things wrong


Use of home library now very difficult through the app.  Cannot find search functionality.  Have to go to my computer constantly to find specific songs….