What a mess.  Like many of you, I’ve been a loyal user for years and have speakers in every room. THANK GOD I didn’t upgrade and my system still works. It’s just another example of C-Suite morons ignoring the engineers and developers and making the decision to move forward anyway. I feel so sorry for the developers, engineers, and support staff who undoubtedly had to bust their humps to meet an unreasonable deadline, communicated the shortcomings and were ignored, and who are now having to bust their humps again to fix this ess-show while the C-Suite morons hide from all the customer vitriol in their ivory tower. 
 

I’ve read mention of people exploring other options. Has anyone found any…?

There is not even a forward and back option for playlists! There is just pause and play no skip forward or back….WTF!!!??? I HATE THIS!!!!!

One hour to talk to tech support, assume everyone is wanting to tell a person the same thing. Glad I only wasted an hour trying to figure out if it was just me or something updated.
 

Change it back soon please!  I have told everyone in my life how simple and great Sonos is, don’t make me a liar!  

I'm 41, i write software for a living for the government, I have 10 Sonos speakers and I can (with complete sincerity) say this last update is the worst experience I've had with a product ever.

I would compare this update to a colonospcopy without anesthesia or perhaps an intense 3rd degree burn that requires a skin graft to resolve.  

This update and the complete lack of caring on behalf of Sonos the company and their testing department will single handedly get me to switch to ANYTHING else.  

What a * up.  
 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

In the AMA they said they will be adding users to the beta group. So I wonder what was going on with it. People involved in the beta disclosed some of the major issues with the app before it was released. They said they were ignored. So it seems they ignored the feedback and proceeded knowing they would screw over current owners by trashing the app.

Basically we all became non consenting beta users when they released the app. Hopefully each new release adds features and fixes some of the many many bugs.

I can’t believe how utterly stupid this update is. I never post but am at a loss how bad this is.  

I agree, I liked the original so much better....I can't even add to my queue anymore. Pure trash who tested this bs? Could've have tested it with real users.... unless they trying to be shady and charge us more for the same features we had before?? Just like Amazon prime video charging us more and giving us commercials making us pay more for no commercials. The same features we had for less...smh

This latest update is a massive failure. Problems all the way around… so difficult to use and control and connect. We used to use the sleep timer nightly, falling asleep to soothing sounds… that’s gone.

Moving from one location with Sonos to another location with Sonos is now a nightmare… 

Bring back the system that worked just perfectly, this update was a failure. 

As a business owner who depends on loud upbeat music in our gym facility and hot yoga studio, this update has completely screwed our business over a holiday weekend when we rely on providing an outstanding experience to people visiting on vacation.  I’m so so so livid  - I want to throw every Sonos speaker we have in our facility in the lake and start over with new speakers. FIX THIS IMMEDIATELY.

Agree 100% - this update sucks. The app is extremely slow and non responsive. The setting/volume adjustments and changes made - if you’re lucky - take several seconds to occur… or the app will simply move back to prior setting like it has been hacked…

New update doesn’t work at all. Every single button takes 3 seconds to load, the app is super glitchy ALL the time and there’s no queue function??? I can only replace the queue, there’s literally no function to edit the queue. 

The new Sonos app is complete junk. The old version was amazing and for some reason they left that. Now amongst other things, while playing my songs it will randomly skip to another song. What’s more, it resets everything to play only in one of my zones (my backyard….,the neighbors love it!..not).  In fact every time I play a song it resets all and plays to that one zone. Sonos(!), why in the world would you assume that I want to only play my back yard for this new song after I’ve been playing elsewhere for the last hour?!?!?!

Nonetheless, this app is trash. Please roll back to the old one. You literally fixed what wasn’t broke. My entire Sonos setup is about to end up on eBay.

I really hope someone from Sonos reads this deeply insightful post. Thanks for sharing! 

I could not agree more. The new app, from its nonsensical UI to broken and missing functionality, is a dumpster fire of stupidity. Why on earth would you take something that was great and totally burn it to the ground? Frankly, unless they were specifically directed by the board of directors to release this product regardless of known issues and customer dislike, Tucker Severson and especially Diane Roberts should be held accountable for this debacle. This app release reflects a SERIOUS leadership issue at Sonos, and since they are publicly traded, you can and should use your shares, even if you just own one, to voice your concerns and vote for change. 

What is frustrating for me is the number of different things Sonos support technicians ask you to do to try to get your system working. If you read the various responses on this support forum of what customers are doing or asked to do just to get the app to recognize its own products is insane.  Download app,delete app,reinstall app,reset phone,reset router,stand on one foot and eat a piece of ginger, etc.  It should never be this hard to get your system working or recognized by your operating app.  I am hearing of first time customers unable to get their newly purchased device to get working. The selling point of this product is supposed to be its sound production and simplicity. 

Totally agree! I’m unable to connect most times, then it’s super slow when I can connect. Doesn’t allow me to move/choose speakers - just keeps going back to the last speaker. It sucks. With the money spent on this system, I expect far better service. 

Sonos, this is a disaster!  We have spent untold amounts of money for Sonos products throughout our home, including speakers in the ceilings.  Now, I can’t even get music to play in the right room!  Every time I try to turn music on in the living room it defaults to the bathroom.  I may not be the most tech savvy person, but I’m not an idiot.  I shouldn’t need to spend this much time to learn how to turn music on! My husband has already started researching other system options.

Total fail. People that make decisions thought it was a good idea to roll this out. Kinda scary for the future of Sonos. 

I just want this crap fixed and sell my whole sonos system.

I couldnt sell something that is not working

I had some limited functionality after spending 90 minutes with tech help in the Philippines. Changing speakers in the app did not work. It kept reverting to the previous speaker configuration. It took about 15 minutes to locate  my music library when 2ft from the router.  Today the iPad app won’t even open. What a worthless piece of crap.

Congratulations Sonos, you destroyed my ability to listen to music. Good luck selling your hardware!

Agreed.  Remote speakers not connected.  Looks like they want us to play music through them.  Hate it.  Calling sound guy to remove and switch to another brand.

I continue to be astonished by how bad the “new” Sonos app is.  Every time I change the speaker configuration it reverts back to the speaker previously selected. It won't play the selection I have selected from my music library (if I can find it. I seems to appear and disappear). If I mange to get something to play (usually  takes 5-10 minutes) it shows that something else is playing. It plays in rooms I have not selected and won't play where I want it to play.

Who in their right mind would release this piece of crap and call it “improved”. It doesn’t do anything that the previous app could do with ease. The few functions it seems to have are poorly executed and painfully slow. I don't want to talk to the app. I want it to work. If I want to stream Spotify, I’ll use the Spotify app. After 10-15 years of use, you have killed Sonos. It is dead in the water.

Today I discovered that if you reboot or restart your computer (Mac OS) the “new improved” app will forget the location of your music library entirely. You have re-enter the NAS location, user name and password and then re-index your music files. For me, the is a 45 minute operation. Note that on the  iOS app it is not even possible to enter your library location or index files.

Just another addition to the long list of “improvements” to the new Sonos app. Silly me, I thought a music app should be able to play music. Sonos has proved me wrong.

Still researching alternate music app/hardware alternatives that actually function.

What the literal * is going on here!!! Why on earth would Sonos launch a “new app update” and literally * everything up?! My speakers now constantly drop, the connection between speakers is horrible, how they sync to my wifi network now is just crap and to top it off the speakers sound different as well! Why why why would you get rid of the alarm setting!!? Now I have alarms from the previous app version that are still running with NO way of turning them off or modify them!? 
Nice work Sonos… why would you update/fix something that worked perfectly well before, and now it’s garbage…. PLEASE PLEASE PLEASE make this right, and fix all the issues ASAP  

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Agree it sucks. Cannot save songs to Spotify playlist, seamlessly go to album list of tracks,  timer does not work.  NOT an upgrade