I see this post is 5 months old but couldn’t help but write how much I agree with all of the comments re the app, the connectivity, and lack of action from this company. What was once a great product, based on simplicity and great sound, is now a disaster and I’m stuck with so many of their speakers I can’t even begin to get rid of them, And the Boost product is no longer supported with the idea you can either connect wirelessly or run an ethernet cable? Seems like we lost the concept of “Wireless Speakers” if I have to run an ethernet cable to my speaker. As for the actual redesign of the app, way to go with making the UI horrible.

If anyone is even thinking about buying a Sonos product right now, don’t. If only Apple made a soundbar, I’d unload all of this garbage and go with their speakers because at least they support their products. 

TERRIBLE experience with the new Sonos App.

It also no longer supports DLNA and UPNP, meaning my music library is not accessible in the way I want it to be from my extensive Sonos system.

Absolutely appauling.

I have gone from loving Sonos - almost worshipping it - to detesting it and it’s all a result of the ‘upgrade’ that changed the app and resulted in none of my system working anymore.  The support, which was once really good, is useless.  It is so dispiriting and such a shame but it is good to know it is not my own wifi (which is unchanged) which is causing all these dreadful issues.  The app still drives me mad in terms of lacking intuition but above all it is the disappearing/reappearing speakers that make the system worthy of junk status.  I don’t know what has happened at Sonos. 

Has anyone else found it appears to have regressed again?? Last couple of days the play now, next and add to end of queue, as well as the sleep timer, have disappeared again! Plus it seems to have got super slow. Latest update has made it get worse….again…!

 Took the new IOS app update today.  Still missing:

   Local library music loaded into the queue missing album art

   Queue still does not following the music progress.

   No alphabetical search bar for long lists.

 Basic stuff.

Now another development - I use the line-in on both speakers in my stereo pair of Play 5’s.  The left speaker line in is working fine (turntable) but the right speaker line in has another device attached and cannot choose that line in source in the updated software ?!?!?  I have rebooted everything including router and modem and all speakers and still no change.  

Response of app is terrible. Had to turn off at the socket as would not respond when I had to turn off for an important call. Ages to change song, ages to respond to anything. Song changes take 5-10 seconds. The old app was almost instant. I am heavily invested in Sonos, and after brickwalling my original setup, I bought new equipment. Costly. Now this rubbish app is the s*** on the cake. 
 

please sort it. The money I have spent to only go and get f***** on the software is not acceptable. If I move again, I will never be back.

Moderator Note: Modified in accordance with the Community Code of Conduct

I have a 7,000 Dollar system. And I am so disgusted with this system I used to be able to play every room individually or play music while watching the gallery on dish tv, but none of that works anymore. I also cannot group my speakers anymore (all 23 and a sound bar) this is so disheartening. 

 When you say “Now nothing works at all,”.  What changed between used to work and “Now nothing works…”?

Now nothing works at all, in either my apartment or my house, phone on same WiFi network sees no Sonos system, and in the rare instances where it detects one, cannot connect to it nor play any music. All my Sonos hardware (Beam, Move, Arc) is essentially bricked. Whoever is running this company is asleep at the wheel.  

Agree with all comments on how bad this app is. Sonos you must be aware. Roll it back. You can do it. Don’t turn your devices into infuriating bricks.

Good idea, thank you

@paulage77 If you insist on having a wired system the best way to do this is to remove all wifi credentials from the system. This won't work if you also use the Roam or the Move. They do need wifi and share the credentials over all other players.

I just updated the app with the new version (apparently updated in the past day or so).

Now nothing works.

The one thing the new app succeeds in is bringing users together in their shared frustration, which seems to be universal. 

I've had Sonos for over 10 years and have invested over £5,000 in speakers and often host gatherings, but it’s become a running joke among my guests as they mock the speakers, which constantly cut in and out throughout the house.

There’s no need for me to list my issues—just pick any page, and you’ll see the same complaints repeated over and over! 

I can only hope that the recent apology from the CEO and the promise to fix this app in the coming months actually materialises, because I'm seriously considering ditching the entire setup and moving on.

No longer able to detect if a network is wireless or wired. You have to do a log grab and talk to customer service to verify you are in WM=0 mode now.  Completely unscalable for an enterprise establishment running on multiple networks that may go up and down. How do you remove that feature so nonchalantly.  

Change the grouping interactions and interface to fundamentally change the interactions.  Regrouping my system is not trivial.  

I have never had to spend time w CS due to an app update- this is an epic fail on product and on management that let whatever data science voodoo they presented cross the finish line  

I work in app and app startups, and even apps with a fraction of the users and entry cost as a Sonos customer wouldn’t dare put their customer base through this friction.  Sonos relies heavily on repeat and bulk customers and this is their cohort they wrecked the most with this update   

i think its pretty clear that no one in the sonos company reads these pages. these pages exist merely to give customers the impression that someone cares about their issues.  They dont. Sonos pretty clearly don’t give a damn about the user and their experience. 

It blows my mind that a company that is so ubiquitous and well known is so content to produce such appalling software. At any given moment in the last ten years there has always only been about a 25% chance of the sonos actually working.

I cant think of any tech company that exists that tolerates such sub-par software, I can only assume that it is a management issue. I can only wonder who owns this company. If i was a shareholder I woiuld be effing furious. How such blundering incompetence can be tolerated for so long is beyond me. Please fire the entire management team and start again . Please.

Hey Spence,  Your App SUCKS!

One thing does seem to be sorted though...is the sales side of the app, introducing new products, deals and online shopping. 🤨

Oh my god!

Terrible Sonos Since The Update.             Worked Flawlessly Before This Recent Update.         I Have Gone From A Huge Proponent Of Sonos To Wanting To Throw It Away

Sonos sucks so bad on your recent updates of the Sonos App.  Its is absolutely TERRIBLE!

I cannot believe Sonos has sold me many thousands$ of dollars of hardware - I have 11 zones in my home — then this?    It's essentially a brick now.

I was totally stoked on Sonos prior to this past few months; but with the new App that talks to the internet before making any changes on the local system.  It is TERRIBLE.

Now, I will not recommend Sonos at all…

The lack of SONOS feedback here is frustrating but nice to hear the CEO acknowledge the issues on their most recent earnings call, and their prioritizing the fix. My office system (new equipment/new app) is a mess but my 15 zone home system thankfully has some older equipment so runs on the S1 app.. still buggy but has the old more intuitive interface. Maybe some of the folks here could look for an older unit that only works with the S1 so you can revert the rest of your system to S1 until this is resolved. I’ve done just that with a couple of my office speakers when I took them home. 
 

link to earnings call:

https://app.webinar.net/ZL8VRm6wQdj/on-demand

STILL have issues with pairing/grouping speakers - the music cuts out a bit and then goes totally silent - track is still playing but no sound.  This is beyond ridiculous.  I have read a few articles that the CEO stated they MAY bring the old app back while this new one gets fixed.  HOW ABOUT IT MAN !!  HOW ABOUT WE ARE ABLE TO USE THE PRODUCT THE WAY IT WAS INTENDED AFTER SPENDING A GOOD DEAL OF MONEY ON IT !!  SICK OF WAITING FOR YOU A__ HATS TO FIX THE NEW APP.   ARE YOU GUYS LISTENING ! READING THESE POSTS ??  THIS IS NOW 2.5 MONTHS THIS WHOLE DEBACLE STARTED 

There have been one or two other threads and posts; I suspect they’re having trouble keeping up with them all. Plus, this is a user community, rather than an “Ask Sonos” forum. 

None of my music services work!!!! FFS!!! always get error “something went wrong”. This software is absolutey appalling. I can’t use my speakers at ll. Where is the accountability?????????????????????????????????????????????????

why doe no one from Sonos respond on here. It’s a disgrace . Definitely buying  Bose next time.