All of my Sonos playlists have disappeared.  I have not added any of them to a speaker recently but had two that were “location specific” and were used regularly for a couple of months.  Sonos needs to fix this asap!  I have tried everything I can think of to find them in the app and on the phone. 

I have lost my favourite playlists too. Some have taken me years to build. This better get sorted Sonos. From an unhappy customer.

This update needs to be rolled back immediately. I've lost all my playlists and there seems to be a focus on media services. I use my media from my Nas drive and I can't access it. 

Is there a quick way to roll back this update on my IOS device? 

This is absolutely terrible from SONOS. I won't be updating it on any other device I have. 

Sonos -WHAT HAVE YOU DONE TO THE PLAYLISTS ????
 

THIS NEEDS SORTING ASAP.

Like others, I will never buy another Sonos product unless this is sorted. 

I have the same problem, then I tried the new Web version of Sonos and when I went to Sonos Playlists they slowly filled in. So they are not lost, only not working on the new Sonos App.

Same problem. I have several large custom playlists built over several years.  GONE with the new app. WTF Sonos?! How do I get the old Sonos app reinstalled?

I have spoken with SONOS this morning and they have advised that there will no support for personal media libraries on the new app, it will only be supported on the desktop app but only until they release the web version of the desktop app. 

So this is a huge issue for people like me who solely use my NAS and my personal media library. 

This is a BIG BS update. I will definitely NEVER buy a Sonos product again if that isn’t sorted out!!! Quickly!!!

A few months ago the links to Soundcloud titles were messed up by some update and could only be fixed by exporting the playlists, correcting the links and re-importing it again, with a third party app, because Sonos seems to give a shit about customer needs and never provided export/import functionality.

And now with this DOWNGRADE of the iOS app all playlists gone! And usability of the app is very!! questionable. 

Very well said. This is an epic failure of the Sonos leadership team, on par with the S1/S2 debacle. I get that they’re likely making a cut when people sign up for streaming services and their may be other technical reasons behind their decision to dump personal playlist support, however the way this was carried out, with zero user notice and lacking an “easy” way to transition the playlists ahead of time, was either calculated stupidity or a total managerial breakdown. What you’ve done is not only leave your (well healed) users frustrated and feeling abandoned, but impacted people like me (with technical backgrounds) with older parents now panicking over the loss of years worth of curated playlists. I can help my folks fix this, but I’m angry AF at Sonos. 

How a company with such amazing hardware and such impressive market capture could continue making such astonishingly bad user experience decisions with such lack of communication and forethought is worthy of its own college-level management course. I’ve been in IT leadership for over 25 years and I can think of a hundred different ways to cost effectively make such a transition with little to no user headaches. Sonos either just doesn’t hire very well; has inept leadership, or someone high up decided to piss people off hoping that the cost savings of doing so would either go unnoticed or pay off in the long run. Good job handing more of your market to your competitors, yet again.  For those of you so inclined, search for Sonos Corporate Governance- Any make your displeasure at this round of screwups heard.

Wait. So even if I wanted to make a playlist in my app, I can’t? That is ridiculous. Who would go to the trouble of going to a desktop app. I only use my iPhone my app. It was so convenient. You like a song, you add, done.

How irritating!  Same here, have dozens of Sonos playlists with local music and only 1 shows in the app- a Spotify playlist.  Wonderful.  But, phew, the playlists do show fine on my Mac Sonos app and PC Sonos app.  They are just links to song locations - how hard was it to just keep that?  Streaming is great - and it was cool to mix local and streamed songs together.

They really need to rethink this.

Just logged into this for 1st time as the app update is absolute crap. 
all my playlists have gone. Online support is “MEH! we are sorry!!!!” WTAF!?🤬

I kindly explained about Gerald Ratner 1991 and The new Coke 1985 about how organisations f****d it all up when having something decent going before changing the original. 
 

appeared lost on the online muppet and all I got was “sorry we’re working on it”. 
 

as a few have said great speakers. Shite app support. 

In an astonishing act of self-immolation SONOS appears to have dumped personal playlists - ignoring the effort of curation and betrayed the trust of users. I would advise anyone who has not updated to the May 2024 app to hold-off for now. “First come the innovators, who see opportunities that others don’t. Then come the imitators, who copy what the innovators have done. And then come the idiots, whose avarice undoes the very innovations they are trying to use to get rich.” Warren Buffett.

As others have stated, playlists are stored in the speakers.  The desktop app will show them for now.  *Other independent app controller that I use, have playlist functions and are great: SonoPad and Sonophone.

Your playlists are most likely still there so don’t panic - mine were. If you can, take a look with a desktop app or with an un-updated Android/iOS device. The app update has not affected your “real” Sonos system (running in the speakers). It is well worth reverting the update, for which you can find instructions elsewhere in this forum (although Sonos will not help you).

Same for me, lost my playlist and gutted reading the comments on this thread (tellingly none from SONOS!!!!).

COME ON SONOS...SORT YOUR SH!T OUT!!!!!

I just did the “upgrade” to the new software on my Ipad. What a mistake!! All my Sonos playlist that I spent a lot of time putting together are gone!!! What the heck is happening here! That is all I play and add on to. Thank god I have my Iphone and dest top with the old software. I sure hope they fix this quickly!!

It’s even worse: the new app shows only up to 50 playlists per service. Therefore, if you have more than 50 playlists, good luck! What a piece of crap!

I to have lost all my playlists that i have spent hours creating. This is the only reason I use Sonos.

how can I view or get them back??  can I go back to the old version of the app?

The point of a HiFi system is to listen to music.  I have upgraded hardware over the years.  Took me 1 day to remove all the Sonos and replace with a bluesound powered system for my music.  All and all better.  Sonos is no longer the only team that figured out the network.  Time to move on, I am definitely not the Sonos target user anymore.

Sonos App: No playlist anymore, WHY? I’ve 4 sets of speakers and know i can’t play any of my music! 

Our broadband is so bad I can’t always stream so there’s no point.

Thanks Sonos for making an app that no longer plays my music!

I’ve got the same problem as the other replies. 
all my music is on my networked NAS. 
Can’t access any of this now. Shocking that Sonos would do this with no warning. Now looking to sell my kit as it’s useless. Will buy something from a company that cares about its loyal customers. 

Made this login to specifically complain about this horrible update for any Sonos employees that care to read.

As a retail salesperson I pushed Sonos hard because I knew how good their speakers were and how good their support was having a few speakers myself I could confidently tell my customers how happy they would be.

I'm now in a position where I myself hate my speakers for their lackluster software (specifically not being able to add to/edit playlists) because of this update and lack of care and just "meh" attitude from sonos, and I have already had some of my customers come into the store angry at me for having all the things that I sold them on ripped away.

I can tell you now, I will not be buying any more speakers from Sonos, not until they fix/roll back this update and I will most definitely not be recommending any more of their speakers to any of my customers. So not only have they lost me as a customer but any new potential customers I would have brought to them. I'm sure there are plenty of other salespeople in the same position I am in.. I know of at least 2 that I work with!

Fix your S#@t Sonos!

As others have said, I will be hard pressed to purchase another SONOS product. In fact I will NEVER purchase another SONOS product  

I have 5,000 songs in my library. I had happily played them for several years. The latest update will only display the four albums in my iTunes library that show in the recently updated tab. Despite selecting the iTunes music library that shows all my downloaded songs SONOS refuses to let me play my music.  

It's a real shame but SONOS has never been food at software. Now they have idiots directing the mediocre coders. Sad.

I am looking for a SONOS replacement as soon as I sent this message.

Anyone fancy a Class Action lawsuit?

I have the same problem , totally hate the new interface, lost playlists I worked on for years , wasted so much of my time looking for them, no idea what they are thinking