I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared?
Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.
I sure hope there are instructions for resurrecting my playlist.
As above, I have lost all my playlists and the capacity to create lists. These functions are essential. As suggested I have downloaded Sonophone and found all my playlists.
Sonos are unspeakably inept. If I hadn’t populated my entire house with their products I’d be going elsewhere. I certainly won’t be buying any more of their kit until they get this sorted. Idiots.
I tried to contact Sonos client service but couldn’t speak to anyone, same for the chat, waited almost 30 minutes and no one replied.
I really hope they will reply to this thread and solve the issue as quick as possible as it is an unacceptable app issue.
I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared?
Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.
I sure hope there are instructions for resurrecting my playlist.
I have the same problem , totally hate the new interface, lost playlists I worked on for years , wasted so much of my time looking for them, no idea what they are thinking
I had the same issue with my Apple Music playlists. Fifty plus playlists, no titles. If the title didn’t begin with Aa or Zz … a complete pain in the ass. I went into Apple Music, offline from Sonos, hit “Edit” for each playlist, changed the playlist art to another of the choices, and the playlist titles appeared on Sonos. But I am done with Sonos. Its software is crawling with bugs. This is just the latest example. I am buying a system that doesn’t interpose its buggy, unreliable software between my iPhone and my amplifier or speakers.
I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared?
Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.
I sure hope there are instructions for resurrecting my playlist.
I had the same issue with my Apple Music playlists. Fifty plus playlists, no titles. If the title didn’t begin with Aa or Zz … a complete pain in the ass. I went into Apple Music, offline from Sonos, hit “Edit” for each playlist, changed the playlist art to another of the choices, and the playlist titles appeared on Sonos. But I am done with Sonos. Its software is crawling with bugs. This is just the latest example. I am buying a system that doesn’t interpose its buggy, unreliable software between my iPhone and my amplifier or speakers.
The point of a HiFi system is to listen to music. I have upgraded hardware over the years. Took me 1 day to remove all the Sonos and replace with a bluesound powered system for my music. All and all better. Sonos is no longer the only team that figured out the network. Time to move on, I am definitely not the Sonos target user anymore.
As others have said, I will be hard pressed to purchase another SONOS product. In fact I will NEVER purchase another SONOS product
I have 5,000 songs in my library. I had happily played them for several years. The latest update will only display the four albums in my iTunes library that show in the recently updated tab. Despite selecting the iTunes music library that shows all my downloaded songs SONOS refuses to let me play my music.
It's a real shame but SONOS has never been food at software. Now they have idiots directing the mediocre coders. Sad.
I am looking for a SONOS replacement as soon as I sent this message.
Made this login to specifically complain about this horrible update for any Sonos employees that care to read.
As a retail salesperson I pushed Sonos hard because I knew how good their speakers were and how good their support was having a few speakers myself I could confidently tell my customers how happy they would be.
I'm now in a position where I myself hate my speakers for their lackluster software (specifically not being able to add to/edit playlists) because of this update and lack of care and just "meh" attitude from sonos, and I have already had some of my customers come into the store angry at me for having all the things that I sold them on ripped away.
I can tell you now, I will not be buying any more speakers from Sonos, not until they fix/roll back this update and I will most definitely not be recommending any more of their speakers to any of my customers. So not only have they lost me as a customer but any new potential customers I would have brought to them. I'm sure there are plenty of other salespeople in the same position I am in.. I know of at least 2 that I work with!
Fix your S#@t Sonos!
I spent years curating playlists in multiplie genres. I am beyond disappointed that the playlists disappeared overnight AND that there was no notification on the consumer end in efforts to preserve the work.
Sonos playlists are not showing anymore or they show “something went wrong try again”, furthermore the app is continuously closing. These problems should be fixed quickly
I have my Playlists back!
Woohoo! But it required a little bit of work on my part…
Ever since the disastrous app update, my Playlists have been visible in the Favorites section of the Android app, but they were greyed-out. If I tried to open them, they didn’t contain any songs. When one of my Alarms tried to start a Playlist, I just got the Sonos Chime.
Yesterday, I tried deleting all my Playlists from Sonos Favorites. Then, in the Windows app, I went to Music Library and opened Imported Playlists. If I added those back to Sonos Favorites, they still wouldn’t work. But, if I instead selected Add To Sonos Playlist, it offered the opportunity to create New Playlist, and it added all the songs from the Imported Playlist to the new Sonos Playlist. Now, the Android app displays the playlist (not greyed-out), and the Alarms can start a playlist that actually plays. So once again I can play my own music from my PC, in playlists that I created, automatically launched at times I choose.
This update needs to be rolled back immediately. I've lost all my playlists and there seems to be a focus on media services. I use my media from my Nas drive and I can't access it.
Is there a quick way to roll back this update on my IOS device?
This is absolutely terrible from SONOS. I won't be updating it on any other device I have.
I bet that SONOS is being given a lot of money by streaming services to do this really truly lame thing.
I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared?
Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.
I sure hope there are instructions for resurrecting my playlist.
Anyone fancy a Class Action lawsuit?
Playlists disappeared, would like the original interface back and all my playlists returned
I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared?
Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.
I sure hope there are instructions for resurrecting my playlist.
I have the same problem , totally hate the new interface, lost playlists I worked on for years , wasted so much of my time looking for them, no idea what they are thinking
Have had Sonos for years and am convinced the management must be AWFUL. The new app is so bad it’s just not possible they didn’t know before release. I run a business with significant soft ware requirments & programming and they must have had a 3 year old do the programming. That’s not to mention the current 40 minute wait if you want to actually speak to someone--so customer service is also awful and that’s in direct management control. They’ve CHOSEN to be unreachable. Not the kind of company I want to deal with anymore.
To all of you that don’t want to invest further in Sonos, like me, I’m changing to Bowers & Wilkins. I have over ten Sonos products but am giving them away and starting over. The frustration dealing with Sonos, adding their products and now this terrible app over the past few years is too much.
I don’t believe the issues I see with the app will ever be truly resolved.
Goodbye Sonos!!
This is a BIG BS update. I will definitely NEVER buy a Sonos product again if that isn’t sorted out!!! Quickly!!!
A few months ago the links to Soundcloud titles were messed up by some update and could only be fixed by exporting the playlists, correcting the links and re-importing it again, with a third party app, because Sonos seems to give a shit about customer needs and never provided export/import functionality.
And now with this DOWNGRADE of the iOS app all playlists gone! And usability of the app is very!! questionable.
Totally and absolutely AGREE! Nobody needs and Nobody wants new updates or versions of the iOS App: It was not perfect, yet: functional! Did everything I wanted. Got used to it. And there is literally no advantage for a customer who only wants to listen to music with this new Version. Fix this!
I’m only posting here because that appears to be the only way to ‘subscribe’ to a thread.
Moderator edit: Click on “Add to favourites” under opening post.
Still gone. Still furious about the app update. And they have the gall to try to sell me headphones.
In an astonishing act of self-immolation SONOS appears to have dumped personal playlists - ignoring the effort of curation and betrayed the trust of users. I would advise anyone who has not updated to the May 2024 app to hold-off for now. “First come the innovators, who see opportunities that others don’t. Then come the imitators, who copy what the innovators have done. And then come the idiots, whose avarice undoes the very innovations they are trying to use to get rich.” Warren Buffett.
As others have stated, playlists are stored in the speakers. The desktop app will show them for now. *Other independent app controller that I use, have playlist functions and are great: SonoPad and Sonophone.
I am ASTOUNDED that this app version migration was so profoundly (and unnecessarily) botched.
I heard that a new version was coming, and so I actually eagerly migrated to the new version of the iOS app as soon as I noticed (inside the app) that a new version was available, since I was cautiously optimistic that it would fix the stability glitches which I have been increasingly experiencing the last couple of years. (Unfortunately, I failed to do any type of research to determine if that migration was advisable; naïvely assuming that any newer version of the app would be an improvement over an older version of the app.)
I was subsequently DUMBFOUNDED to discover that all of the playlists which I have (painstakingly) created over the years are now no longer accessible from the new iOS app.
I purchased my Sonos system in 2016, and have added quite a few Sonos speakers system over the years -- literally spending thousands of dollars. I have also been an evangelist to others, who have subsequently purchased the system upon my recommendation.
Unfortunately, those recommendations stop now.
It was bad enough that the system had become unstable and glitchy over the last couple of years.
But to completely remove a function I use DAILY from the system – with no advance notice, and with no way to uninstall the new version and go back to the prior version – seemingly indicates a company which has lost its way.
And I fail to see any reason why this new version was rushed to market before it was "ready for prime time.” This unfortunately seems like such a self-inflicted, un-forced error.
In addition to creating OUTRAGE, this makes me incredibly SAD, since music is such an integral part of my (and others’) daily experience. A music experience (via Sonos) which was a bit of a balm for a few of life's frustrations, has now increasingly become a TREMENDOUS frustration itself!
Unfortunately, this is a very sad chapter in the legacy of this company -- and will likely become a business case which will be studied by others in the future, as a sobering lesson to other business leaders -- as a “poster child” example of business practices to avoid.
Couldn’t agree more. Their iOS app is, and has always been, crap.
Their connectivity over WiFi is, and has always been, crap. Their solution to this was “oh, your are connecting over (setting unable to be changed) WiFi Channel 1 is the problem, you dare to have 5 other devices in your house using the same channel, so the only solution is to pay ANOTHER $1,000 for the Sonos Amp……………..which kinda solves the problem……..except for the “legacy speakers” that it doesn’t support and the portable speaklers it doesn’t support. Sorry !!!
Their interoperability (ie new speakers working with existing system is, and has always been, crap.
Their customer “service” is, and has always been, crap.
Their woeful failure to address issues nominated by literally THOUSANDS of users in their own support groups, and several times that on other sites like Reddit is, and has always been, crap.
Their greedy attitude once they’ve sold you a speaker is, and has always been, crap.
To top all these issues I have also lost over 100+ playlists which I deliberately put in the Sonos playlists, rather than an external service like Spotify. so that I didn't have to have crap WiFi over Sonos try to connect to crap Spotify over same crap WiFi.
So now there’s a (see previously, likely to be…..crap) web app where your lovingly created previous playlists may or may not appear, though FKnows how to get them into your iOS app so you can, like ACTUALLY PLAY THE SONGS YOU TREASURE!!
WTF is wrong with this company???????????????
We invest THOUSANDS OF DOLLARS WITH THEM and are treated with complete disdain. No consultation. No options. No abillity to roll-back to previous app versions.
Seriously, if this was a social service, a bank or an financial organisation they would be regulated into line, into submission, into compensation or into oblivion.
The latter seems most likely, as soon as someone hacks a way to connect ANY other music app/streaming/storage into their eco system, they are DAD (Dead as Dodos).
I may start a crowdfunding campaign to do just this.
In an astonishing act of self-immolation SONOS appears to have dumped personal playlists - ignoring the effort of curation and betrayed the trust of users. I would advise anyone who has not updated to the May 2024 app to hold-off for now. “First come the innovators, who see opportunities that others don’t. Then come the imitators, who copy what the innovators have done. And then come the idiots, whose avarice undoes the very innovations they are trying to use to get rich.” Warren Buffett.
As others have stated, playlists are stored in the speakers. The desktop app will show them for now. *Other independent app controller that I use, have playlist functions and are great: SonoPad and Sonophone.
I am ASTOUNDED that this app version migration was so profoundly (and unnecessarily) botched.
I heard that a new version was coming, and so I actually eagerly migrated to the new version of the iOS app as soon as I noticed (inside the app) that a new version was available, since I was cautiously optimistic that it would fix the stability glitches which I have been increasingly experiencing the last couple of years. (Unfortunately, I failed to do any type of research to determine if that migration was advisable; naïvely assuming that any newer version of the app would be an improvement over an older version of the app.)
I was subsequently DUMBFOUNDED to discover that all of the playlists which I have (painstakingly) created over the years are now no longer accessible from the new iOS app.
I purchased my Sonos system in 2016, and have added quite a few Sonos speakers system over the years -- literally spending thousands of dollars. I have also been an evangelist to others, who have subsequently purchased the system upon my recommendation.
Unfortunately, those recommendations stop now.
It was bad enough that the system had become unstable and glitchy over the last couple of years.
But to completely remove a function I use DAILY from the system – with no advance notice, and with no way to uninstall the new version and go back to the prior version – seemingly indicates a company which has lost its way.
And I fail to see any reason why this new version was rushed to market before it was "ready for prime time.” This unfortunately seems like such a self-inflicted, un-forced error.
In addition to creating OUTRAGE, this makes me incredibly SAD, since music is such an integral part of my (and others’) daily experience. A music experience (via Sonos) which was a bit of a balm for a few of life's frustrations, has now increasingly become a TREMENDOUS frustration itself!
Unfortunately, this is a very sad chapter in the legacy of this company -- and will likely become a business case which will be studied by others in the future, as a sobering lesson to other business leaders -- as a “poster child” example of business practices to avoid.
Another update today…still no playlists or ability to list all my favourite artists….utterly useless
Thankfully all of my playlists are still on the Spotify app. Found and played one of the missing lists (in Sonos) using the Spotify app instead. During playback on my phone, the option to connect and playback via the Sonos Speaker System appeared and it worked!
Until Sonos fixes their screw up, try using the Spotify app to locate and play your playlists, then use the Spotify in-app option to connect and playback thru the Sonos.
Worked for me. I have a Stereo pair linked Sonos Moves on WiFi
Thanks :) No, devices have not been reset. Not got issues with stability of the app as not using it due to losing playlists. Surprised the update was passed by the product owners and QA though.
I highly doubt the decision to release was made at that level. It was forced out to keep the headphones on schedule, and that’s on the bean counters and execs.
IOs automatically updated my app so as others, have lost playlists. Last year had moved all music from Spotify to Sonos playlists so have lost all music. Is there any way to bypass the update on the desktop app so they can still be accessed and moved? Have also tried the web version but no Sonos playlist option showing
Playlists aren’t stored on the app, they are stored on the Sonos hardware. As long as you don’t reset all of your devices, or transfer them to another system, your playlists are still there. Right now the app is a little unstable, and may need a release or two to straighten things out. Not what you want to hear, but as long as you didn’t wipe the units, your hard work isn’t lost.
Thanks :) No, devices have not been reset. Not got issues with stability of the app as not using it due to losing playlists. Surprised the update was passed by the product owners and QA though.
IOs automatically updated my app so as others, have lost playlists. Last year had moved all music from Spotify to Sonos playlists so have lost all music. Is there any way to bypass the update on the desktop app so they can still be accessed and moved? Have also tried the web version but no Sonos playlist option showing
Playlists aren’t stored on the app, they are stored on the Sonos hardware. As long as you don’t reset all of your devices, or transfer them to another system, your playlists are still there. Right now the app is a little unstable, and may need a release or two to straighten things out. Not what you want to hear, but as long as you didn’t wipe the units, your hard work isn’t lost.
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