Answered

Multiple weird SONOS radio accounts.

  • 3 February 2022
  • 7 replies
  • 84 views

How do I get rid of these things? There is no “remove account” like other services.

 

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Best answer by Sotiris C. 3 February 2022, 17:33

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7 replies

Userlevel 7
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Hello @WJKramer, thank you for reaching out to our Community. Our engineers are aware of this issue and currently working on a fix. Unfortunately we do not have an ETA to share.

Something’s a bit bent. What happens if you do the Reauthorize Account procedure? 

Absolutely nothing.

Something’s a bit bent. What happens if you do the Reauthorize Account procedure? 

Does this come up when trying to browse Sonos Radio?

Go to Settings → Services → Sonos Radio and attempt to Reauthorize Account. 

No, I can browse and play Sonos Radio as normal. It allows me to choose between those accounts.

Does this come up when trying to browse Sonos Radio?

Go to Settings → Services → Sonos Radio and attempt to Reauthorize Account. 

Have you tried reauthorizing the account or deleting and reinstalling the Sonos app?

Thanks for the reply. Yes I have tried both. They show up on all of my controller devices with no option to delete. I will be call support today. Hopefully they can do something not the back end.

Userlevel 7

Have you tried reauthorizing the account or deleting and reinstalling the Sonos app?