Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,830 Topics
  • 25,228 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3830 Topics

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PrettyFlyContributor I
asked in Controllers and Music services

iOS app services refreshing/blinking

Hello Community,I have the exact same problem as described in the closed topic “iOS app services refreshing/blinking”.I can not use the search function on iOS app. When I search it shows the results but they always flash up and when I select the service to show i.e. all albums it flashes back to the main search. I have the exact same problem on multiple iphones but not on the Sonos Mac app.I tried delete, reboot and reinstall on iphone but without success. I also remove apple music service and put it back in but also no success.Any ideas?

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11 months ago
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Medicine_ManContributor I
asked in Controllers and Music services

deleting a lost system/product

I had a roam device briefly, set up as an alarm during brief stay during travel, then returned the item and left the network/router behind, and now everyday the “Sonos alarm” pop up happens on my phone, but the device and associated Wi-Fi/network are long gone; but I can’t find a way to delete the speaker! Help! 

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Airgetlam
11 months ago
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dbini1Contributor I
asked in Controllers and Music services

how do I play my own stored music? and why do you send support emails that can’t be replied to? hardly supportive

how do I play my own stored music? and why do you send support emails that can’t be replied to? hardly supportive Moderator Note: Modified in accordance with the Community Code of Conduct.

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N
10 months ago
firecodeny
firecodenyContributor I
asked in Controllers and Music services

Apple playlist not coded

All of a sudden my Apple Essentials Playlist is come up not encoded correctly , whats that about?Is there anyway to correct this issue.Thanks 

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Corry P
11 months ago
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davidkekoContributor I
asked in Controllers and Music services

Add an Android app to the Services in Sonos app

I want to add an app I have in my Android phone in the Services list of Sonos app to cast to my new Sonos system, but can’t find the way. I can only select apps from a closed list. Is there a way? Thank you.

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106rallye
5 months ago
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Juan17Mena17Contributor I
asked in Controllers and Music services

Can I use more than 3 different songs in 3 different sounds?

With spotify I can't put more than 2 different songs in 2 different sonos, with sonos radio if possible, with sportify is it possible somehow? Is there any music service that allows you to put more than 3 different songs in 3 different sounds?thank you.

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melvimbe
11 months ago
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FrancisRogerContributor II
asked in Controllers and Music services

Updating whilst units are in different locations

HelloQUESTION ! From my MacBook I cannot update my Sonos 2 in Greece since my Sonos 1 in Germany seems to block the updating as I read online.How can I solve this problem ? This is a QUESTION.

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106rallye
11 months ago
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Guillaume4077Contributor II
asked in Controllers and Music services

intégration qobuz

Bonjour,serait-il possible d’avoir une meilleure intégration et interface avec le service Qobuz svp?il serait agréable d’avoir une interface se rapprochant de celle de l’application native Qobuz comme vous l’avez fait avec Spotify, Deezer ou Apple Music. De plus, il serait intéressant également d’avoir les infos de qualité audio des musiques jouées sur Qobuz (exemple CD, Hi res 24bits/48Hz…) comme sur Amazon Music avec le logo HD ou Ultra HD. Merci d’avance Moderator edit:Google Translate-Good morning,would it be possible to have a better integration and interface with the Qobuz service please?it would be nice to have an interface similar to that of the native Qobuz application as you did with Spotify, Deezer or Apple Music.In addition, it would also be interesting to have information on the audio quality of the music played on Qobuz (example CD, Hi res 24bits/48Hz, etc.) as on Amazon Music with the HD or Ultra HD logo.Thanks in advance

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Corry P
11 months ago
Chopdog
ChopdogRenowned Enthusiast I
posted in Controllers and Music services

Apple Music on Sonos now supports Infinity playing but the Mac app doesn't!!!

If you listen to a song on Apple Music, when your playlist stops, if you have infinity ticked, it continues to play artists like that. Sonos is now supporting that. I’ve had the Sonos (latest software) continue playing after an album similar tracks. This is new.Except the Sonos Mac app doesn’t show it’s still playing, what it’s playing or the ability to stop!!! So you have to tap the speaker (or use the little widget I am using also).Looks like Apple have unlocked a feature and the Sonos Mac app (don’t know about others) is needing to catch up.

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Corry P
11 months ago
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fartymcgasbagContributor I
asked in Controllers and Music services

Sonos stops playing Spotify commercials

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

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Airgetlam
2 months ago
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live the beachContributor I
asked in Controllers and Music services

Sonos drops wifi when Samsung S22+ sleeps when playing MP3s on phone

This is being posted after contacting both Sonos and Samsung support.Using Sonos and playing MP3s on the phone, after playing until the phone sleeps, the connection stops, stopping the music.  So, the screen is black.  If the phone is then picked up and the lock screen appears, the music connection continues.I've contacted Samsung support, who feel the issue is with Sonos.  Their reasoning is, the phone stays connected to wifi for mail and text, so why not the Sonos wifi connection.  I have also changed MP3 players with no change in behavior.Both Sonos Roam and other bluetooth speakers play the MP3s without any interruptions.Posted internet solutions for Samsung phones provide instructions which do not match my Samsung S22+ options.

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L
11 months ago
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GoteamtomTrending Lyricist I
posted in Controllers and Music services

Best user friendly sonos controller

Hi guys, sorry if this has been asked before and/or is a pointless question. But I'm looking for a user friendly device that can be wall mounted to control my sonos system I have sonos system covering my entire house, and we often host and have visitors. I'm getting fed up of handing my phone over, or asking people to download the app to control the music playing. Similarly, some of the speakers are out of reach so a simple task of changing the volume is effort! Therefore I want a wall mounted device that is can control my sonos system. Ideally a fairly user friendly one, as I don't want people to have to struggle to use it. Does such a thing exist? I also have hue lights all over, so if something can cover both systems that'd be a brucey bonus Thanks in advance

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4 months ago
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BertramContributor I
asked in Controllers and Music services

Unable to play music from spotify using Google assistant on Sonos One

As the title suggests, I am unable to play music from Spotify (Premium) using the Google assistant voice commands on any of my Sonos One speakers. I have no issues if I start playing music through the Spotify app, and then cast it to my Sonos One speakers via airplay. I have connected my Spotify premium account in the Sonos app, and set it as my standard service.  What am I missing?Thanks in advance.

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J
9 months ago
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FrancisRogerContributor II
asked in Controllers and Music services

Entered new password.

Just entered new password but still denied access to upgrading.

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controlav
11 months ago
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erictstahlContributor I
posted in Controllers and Music services

A note of protest being stuck on the S1 controller

I’m sure this has been posted many times, but I just want to voice my frustration that after being such a loyal customer, investing so much money in a house-wide system and most recently buying a Roam that won’t work with my S1 controller, Sonos completely sucks for leaving its older products behind and cutting us off from buying new products.  Major thumbs down.  I’ll be sure to warn others on this on Amazon reviews, etc.

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controlav
11 months ago
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Bhuna OverlordContributor I
asked in Controllers and Music services

Song not encoded correctly after Spatial update

Since the update for spatial audio was released the not encoded error is happening most of the time. This only happens when using Apple Music via the Sonos app and is not just limited to the Era 300s.  Tracks that have been uploaded using the iTunes Match service display the error but other songs won’t play either despite everything being fine before.  I can get around this playing via Airplay or deleting the tracks from my library and adding them again from Apple Music. This isn’t an ideal fix though as I have lots of music that isn’t available on Apple Music. I also have 100s of playlists and I can’t do this to every one.  I’ve tried all the troubleshooting tips that I’ve read and nothing has worked.  This is obviously an error caused by the new spatial audio music update; Apple and Sonos need to get together to fix this because it’s ruining the Sonos experience. 

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C
9 months ago
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LegalManContributor I
asked in Controllers and Music services

Problem when i play the first song on a device

Hi!  I got a problem since maybe the day I owned the Sonos device but I didn’t pay it much attention but as it kept repeating, I’d like to ding an answer. i got a Sonos Beam coupled with 2 Ones for the TV, a One in the kitchen, and one Move.  When i connect to one of these speaker for the first  song with Spotify, it always start the song in the middle of it, although on my iPhone, the song on the Spotify app appears to be at the beginning if I refer to the timing showed on the app. When I click to rewind the song, it starts again the song and this time there’s no problem. I saw also a problem when watching a movie and putting the audio on beam/2 ones and the One on the kitchen (which is very close, about 6/7 meters), the audio briefly disconnect for a second each minute. Any help on these issues?  Thanks

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Corry P
11 months ago
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Monica PContributor I
asked in Controllers and Music services

sonos plays one track only and not the entire album

Recently my sonos plays one track only and not the entire album as before. Any idea how to fix this?Thx

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11 months ago
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IJDContributor I
asked in Controllers and Music services

Playing music from local library controlled using Sonos app on Android

I’ve managed to get my music library (USB stick plugged into router) imported into and playable in Sonos (Beam Gen 2), and when using a laptop this is just about OK -- though there doesn’t seem to be any way to do a shuffle play of the entire library or subdirectories within it, unlike every other player I’ve used at home and in the car -- is there a way to do this or am I missing something?However there’s no way to do this using the Android app which would be my normal method of controlling the system, it seems it can only use playlists. I suppose I could generate a playlist of the entire library (or parts of it) on the laptop, but I suspect the Sonos might choke on a playlist with >10000 tracks in -- and also I can only see how to add tracks to a playlist one at a time, is there a way to add multiple tracks or entire albums in one go?It seems that Sonos is completely focused on streaming and mostly ignoring customers who want to play their own music -- in my case built up over man

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I
11 months ago
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jsimmyContributor I
asked in Controllers and Music services

Crossfade skips every other song (20 secs) when using Spotify

Crossfade feature on Sonos when streaming Spotify works on every other song. It will play one song, crossfade correctly, then play the next song for 20 seconds and skip to the next song. That song will play in its entirety and crossfade correctly then skip the next song after about 20 seconds. I see this topic has been posted many times before with no resolution. Any help???I use Sonos quite a bit and this feature helps the mood for events. I will need to switch to other services if this persist. Thanks!

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D
7 days ago
Stuart_W
Stuart_WWorld-Class Superstar
posted in Controllers and Music services

Mac Sonos Controller Fails to Install S2

For several months now if I try to update the Sonos controller when prompted by the Max controller after I’ve entered my Mac password and the install downloads it fails. I have to manually remove and re-install from the web. Not a big deal but wanted to mention it so the developers may see

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Corry P
11 months ago
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Eric VLContributor I
asked in Controllers and Music services

Integration of personal music into Sonos

How can I integrate my personal Apple Music and preferred radio stations into my Sonos app?

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G
11 months ago
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GiddosContributor I
asked in Controllers and Music services

"My Radio Stations" functionality not available in new TuneIn service?

I have a custom mp3 stream added & working fine in the old TuneIn service, I can’t see a way to add it in the new TuneIn?I’m concerned support for the old plugin will be dropped.Ideally there’d be a way outside TuneIn to add custom mp3 streams. 

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Schlumpf
11 months ago
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BichonContributor I
asked in Controllers and Music services

Connect S1 : "Product not found"

I try to configure a 2d hand Connect S1.I Have already reinit the Connect by pressing “audio” while connecting to power.But I still receive “Product not found” message.

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controlav
11 months ago
hobaSound
hobaSoundTrending Lyricist I
asked in Controllers and Music services

Is there any way to add music from Sonos to my Apple Music library?

Hello all!With the recent addition of my Era 300s and Arc I find myself using the Sonos app more and more to play music from Music so I can take advantage of the Atmos encoding. The downside to using the Sonos app rather than normal Airplay is that I cannot seem to add songs that I like from Sonos to my Music library. Obviously I can add the music to Sonos-related libraries and playlists but it sure would be nice to be able to add new music I hear to my Music library. Any thoughts?

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melvimbe
11 months ago
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