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Controllers and Music services

Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

3,838 Topics
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Ken_Griffiths

solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...

GJK

started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...

Corry P

solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...

3838 Topics

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Rob_95Enthusiast I

asked in Controllers and Music services

Can't Play Amazon Unlimited Albums from My Sonos

I have both Apple Music and Amazon Music Unlimited. I can save albums from both to "My Sonos". But when I select the saved albums from My Sonos, only those saved from Apple music give me the option to play. I can view the albums saved from Amazon, but there is no play option, which is pointless. Is this a known bug, or am I doing something wrong?

2 months ago

Mrlard71Contributor I

asked in Controllers and Music services

sonos losing connection on during the day

Good evening, I have been reading many many threads, but I now need to try and get help, as nothing seems to work.i have a sky router and from that I have an amplifi router which creates its own WiFi network, as I need to get coverage which sky can’t in the house.since i have set this up in December my 2 play ones, 3 x play 3’s and Beam all lose connection throughout the day.i have the beam hardwired into the amplifi routerBefore connecting to sonosnet I tried all of the speakers on WiFi and gave each Sonos a static up address. that didn’t help so set up sonosnetbut everyday at some point during the day the app doesn’t recognise the system and I have reboot the amplifi router, and power on and then off all the speakers.all the settings on the amplifi are switched to non auto so there is no clash with 2.4 or 5GHz Sonosnet is set to channel 11 and router is set to 6 all speaks show WM:0, even the dash board on the amplifi app shows all speakers as being wired.i just don’t get why at ce

3 months ago

AngelasHusbandContributor I

asked in Controllers and Music services

Accessing my Music Library from my new phone

I have bought a new phone and all my apps have been moved over to the new one. However I can’t summon up my Music Library (which is on my PC) when I go to access Sonos (two). The path to my iTunes library is correct on Sonos on the PC but on the new phone it isn’t (for some peculiar reason) and I’m trying to change it to the correct one without success. As a result, when I search for (eg) an artist, I get nothing of my own collection, just suggestions from Spotify and Tuneln. (I don’t subscribe to Spotify and I’m not familiar with the other one!)What I’m doing is in Music Library Setup. ie “Add New Share”. I have entered the path ( to the relevant folder on my PC’s external hard drive) and now it wants a username/password “if required”. Well there’s no username/password to access my files on my computer other than a password when I switch the computer on. But pressing ‘OK’ results in no response. I tried with my Apple (ie iTunes) username/password which shouldn’t be needed as I’m only

2 months ago

MartynKContributor I

asked in Controllers and Music services

Devices gone missing

I have a number of Sonos devices, Playbar's, Subs, Play 1’s and Beam.Overnight a number of the devices are no longer visible on my Android app.Then when I looked at the Windows App, it is only showing the devices that are missing from the Android app.No matter what I have tried, I cannot get them all back in one app.Any ideas ?

2 months ago

SgtBobCAVContributor I

asked in Controllers and Music services

Where is Rock Pantheon?

Is it just me, or has Sonos Radio “Rock Pantheon” disappeared?

22 days ago

N_StuContributor I

asked in Controllers and Music services

Mw28Contributor I

asked in Controllers and Music services

sonos not showing as a device on android but shows up sonos app.

Please fix, ios works fine but speakers won't show up as a playable device on galaxy device. Currently fold 5 under Spotify or qobuzz. The sonos devices are the most temprental equipment I own. Slowly moving everything away.Wiim are putting sonos to shame. Everything works no issues ever and half the price. Lift your game or become irrelevant.

3 months ago

TriacsContributor I

asked in Controllers and Music services

Why is sonos grouping not working

So my wife bought these Ikea sonos speaker, I am so f**king disappointed on Sonos system..The piece * does not intrergrate well the Google. So I have come to mind that I cannot control my Sonos speaker with Google. Thus I have a suboptimal solution….Now I have created a speaker group in the * App from Sonos and it worked well for one day. Spotify identified the speaker group. Now it doesn't find the speaker group. Is this an intended bug from Sonos to make life harder.So what's solution to theis bug…*Moderator Note: Modified in accordance with the Community Code of Conduct.*

3 months ago

Tomer106Contributor I

asked in Controllers and Music services

Removing Sonos from Spotify

Hi, after adding the Ark to the app (and to my account), somehow it’s added to my Spotify account and I didn’t give it permissions and I also can’t remove it from there even after revoking the permission inside Spotify. Just to be clear, I didn’t add my Spotify account to the Sonos app. why is it added automatically without asking me? how can I get rid of the Sonos in my Spotify account?

4 months ago

swittersAvid Contributor I

asked in Controllers and Music services

Can't remove product from my system

I bought a Sub Mini and added it to my Living Room. I decided to return it, so it is no longer plugged in or connected to the network. In the Sonos app, I see a little red dot under “System” and a message: “Sub Mini—Not connected”. However, when I tap on “System”, and then “Living Room”, the only products I see are the two Era 300s that are still connected in that room. The Sub Mini isn’t listed and I am unable to tap on it to remove it.What now?

3 months ago

GFJContributor I

asked in Controllers and Music services

System problems

my app was connected to my system and everything is working just fine. Now I cannot connect. I have tried rebooting and starting everything over again but nothing seems to work. Sonos support is closed. Can anybody help

3 months ago

ProfBPRContributor I

asked in Controllers and Music services

Sonos Move appears on one device but not another

Move randomly disappears from app on my iPhone, but is still there on partner’s phone, and sometimes vice versa. It is not connectivity to the network, but a bug in the app no? No amount of resetting, rebooting, reinstalling has worked so far. It is getting somewhat frustrating! Any suggestions out there?

3 months ago

kevin higginsContributor I

asked in Controllers and Music services

Indexing music files on windows file share

Hi, I’ve been setting up Sonos system, right now only one speaker 8) (Roam SL)I’ve configured a Windows 10 Pro laptop to have a shared music folder with subdirectories of artist\album.Using the android sonos app I’ve tried indexing the directory. The app seems to start indexing, but only one album shows up as available. All the files have the same permission level set to “Read”.(There are 100+ artists)Has anybody experienced this, or indeed is there a workaround/fix ?Many thanks

3 months ago

AntCrookContributor I

asked in Controllers and Music services

External Hard Drive Not Indexing / S1 Controller

haven't had my music library indexed on SONOS for a few years, decided to get rid of iTunes match and download my catalogue onto a hard drive and run it from that. I have loads of records that aren't on streaming platforms so wanted them available on my system. All music is download now on the hard drive, tested it and works, and I have added the hard drive to the Sonos controller no issue. However when I try and index the files it shows the wheel thinking about indexing then it disappears pretty much immediately. The files are M4A files which are apprently supported, as per the SONOS website. Any ideas as to why nothing is appearing and the indexing doesn’t do anything?

30 days ago

Lars van der MeulenContributor I

asked in Controllers and Music services

Spotify album time out

In the Sonos app, spotify works for Playlist and Numbers and all others….but when I select Albums (my libary) I recieve a time out failure…..spotify connection renewed, sonos app reinstalled, chatted for hours with Sonos and Spotify….no resolution…..issue occurs on Desktop (W10, Iphone, Ipad)

3 days ago

Claud543Contributor I

posted in Controllers and Music services

application classique apple

Bonjourdepuis un moment existe l’application classique de Apple je m’étonne de ne pas la voir proposer dans la listes des services ?????ca serait bcp plus agréable de la voir dans l’application sonos ???

3 months ago

SiredwardballContributor II

posted in Controllers and Music services

Add Endel

Please add Endel as a compatible music service. The work-arounds are soon annoying.

1 month ago

lostb0yContributor I

posted in Controllers and Music services

Sonos S1 update problem

My Sonos S1 app on IOS is asking me to update, but when I click the update button I am taken to the S2 app update on the App Store. If I search for the S1 app on the App Store, no update is available. I have a Gen 1 Sonos Connect so can’t use the S2 app. Any help with this would be greatly appreciated.

2 months ago

ThrossaContributor I

asked in Controllers and Music services

steaming of services and music on my hard drive is interrupted, skipping tracks and stopping

Thus has been happening for over two weeks, before that it was basically fine. This happens on all playlists, albums and radio stations.I have followed previous solutions which have extended the time before interruption. Re booted the WiFi, rebooted all Sonos equipment, plugged in network cable to 1 sonos item, removed the WiFi connection from the Sonos app, checked the three channels that I can use for Sonos network to get the channel with the least traffic on.Has there been an update on the Sonos 1 system or other that could be interfering with signal or the network. We have had fibre installed locally through the same underground system as the existing cable. We have not yet gone with fibre yet but have noticed disruption in our broadband. Where the signal blips out for a short-time. We have also had some high winds over the last couple of weeks.Any ideas how resolve this?Thanks

3 months ago

nahiri15Contributor I

asked in Controllers and Music services

Accessing one NAS drive (WD MyCloud) from two locations

I’ve been having quite the time trying to figure out how to configure and set up Sonos to work both locally (on the network that the NAS drive is on) AND remotely (another location with Sonos speakers on a different network). It appears, from what I can tell, that this *should* be possible, however I can’t seem to add the music library when I’m on a different network. I have a hunch it may be an issue with the NAS drive’s configuration, but I’m still investigating. However, I just got off the phone with someone from Sonos support, and they told me that it is *not* possible to access a NAS drive remotely (from a different network than the drive is on), even though I referenced this article from the support site multiple times along with Community threads, which all appear to indicate this should be possible. So: Is it possible to connect a Sonos system on one network to a NAS drive that is on a different network? Is it possible to have two locations with different networks use the same

2 months ago

Graham KeithContributor I

asked in Controllers and Music services

Viewing radio station logo

Some radio station logos are no longer displayed when the station is playing

3 months ago

pie24Contributor I

posted in Controllers and Music services

sonos changes sequence of songs from spotify

When playing a spotify playlist in S2, Sonos changes the sequence - in spotify i see last added first, in Sonos first added. This is highly annoying, but did not find a setting in Sonos to change that. Ans advice? Thank you

2 months ago

fs1621Contributor I

asked in Controllers and Music services

Local Station rewinding

We have the Sonos S2 2 Era100 and 1 Era300 in our setup. when listening to Local Radio through the Streaming operator DR LYD from Denmark in Denmark very often it starts rewinding- starting back all over 1 or 2 hours. The problem started with the introduction of the S2 generation. Why on earth can’t it be fix - it’s so annoying! regards Flemming Sigvardt Copenhagen, Denmark

4 months ago

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