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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,657 Topics
  • 52,970 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7657 Topics
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CrozetboyContributor I
asked in Controllers and Music services
setting up sub

It keeps telling me to sign out and sign back in as the owner. I do that and it just keeps repeating like a loop.

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Airgetlam
3 months ago
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GU PaulContributor I
asked in Controllers and Music services
How to display track info on album and playlist using Amazon

I’m using the Amazon service but cannot find a way to display album or track info.

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G
2 months ago
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John HendoContributor I
asked in Controllers and Music services
Sonos app cannot show list of my spotify albums

When I select Spotify from “your services” , then scroll to bottom and select “albums” ; it says “something went wrong”.However, if I select spotify  “play lists” or “songs”, they are displayed, and they do play as normal.My Spotify library is also shown as a “pinned collection” on the home screen and playlists, songs and albums selected here behave in the same manner as above.All other Sonos  and Spotify functions appear to operate as normal. Sonos S2 version 80.02.07 on Samsung Galaxy S24. Android version 14.

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J
3 months ago
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Deano66Contributor I
posted in Controllers and Music services
the new app, not great, slow and some functions dont work

the latest update is not great, evertime i try to put music on in more than one room a msg saying “ canot connect please try later” very annoying 

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Corry P
2 months ago
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MikeyGBContributor I
asked in Controllers and Music services
Sonos App Super Slow Annoying

Hello, The Sonos app is crap, super slow unresponsive and it ruined how I enjoy music. Anyone has same issues? CheersMike

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Ken_Griffiths
2 months ago
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WbbylngContributor I
asked in Controllers and Music services
cant control volume in app on play:1 but can on beam

In the app there are no sliders for volume control. I can play music on my two play:1 speakers but can only control volume with the volume buttons on the actual speaker. The volume sliders in the app work for my beam, just don’t understand why they don’t work for play:1

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W
2 months ago
MoPac
MoPacChromatic Producer I
posted in Controllers and Music services
Amazon Music playlist context menu blank

 This is the context menu when I hold down on an Amazon Music playlist.  Why would this be?  After trying it a few times it finally showed the expected menu options. 

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MoPac
1 month ago
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JosDecCollaborator I
asked in Controllers and Music services
authorise apple music on ipad

I have just updated sonos app in the App Store but am still unable to add music from Apple Music library to sonos, it takes me through the sign in/authorise procedure but then I get “we have run into a problem please try again “ I am on my iPad. Does anyone know how to authorise Apple Music on iPad?

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J
2 months ago
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bootsmcfuryContributor I
asked in Controllers and Music services
Can no longer connect after Sonos app update

I upgraded my  iPhone yesterday and as a result the Sonos app updated automatically. I can no longer connect to my Play1. I have followed all on screen instructions, hard reset, reconnect to system, reconnect via ethernet etc but I am having no joy.  Does anyone has a solution yet? Reading the forum everything looks a big mess so I’m asking more out of hope. Thanks. 

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B
3 months ago
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callmefrank
asked in Controllers and Music services
arc // where is voice and quiet mode?

The app doesn’t show voice boost or quiet mode anymore…where’d that feature go???  

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Bumper
2 months ago
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DpaulynTrending Lyricist I
posted in Controllers and Music services
sonos s2 IOS no album art and no track listing

 

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Corry P
2 months ago
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Carl LContributor I
posted in Controllers and Music services
starta SONOS

Just hemkommen efter några veckors bortavaro. Ingen har använt mina SONOS under tiden. Nu får appen inte kontakt med mina SONOS högtalare. Vad göra? Moderator edit:Google Translate-Just got home after a few weeks away. No one has used my SONOS in the meantime. Now the app cannot connect to my SONOS speakers. What to do?

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Pools-3015
1 month ago
dave77
dave77Headliner I
asked in Controllers and Music services
Global Player bug in latest July app release

Global player is no longer showing the station icon under recently played. This was fixed a couple of weeks back but is broken again in the latest app.  

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dave77
3 months ago
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KevH79Contributor I
asked in Controllers and Music services
Spotify streaming skipping around like a damaged CD

When playing music through the app with Spotify as the provider, the music is frequently jumping and skipping.Very similar sound to a CD that is badly scratched.No response through the app also to move the track forward, the queue was showing as empty and no music found.

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K
3 months ago
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Nancy_15Contributor I
posted in Controllers and Music services
SONOS S1 APP ANDROID 13

How come I can’t even download the SONOS S1 app on my new android OS 13 phone?

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N
3 months ago
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Alan SonoContributor I
asked in Controllers and Music services
Aux equip no longer avaialble

I’m not technical but I had the ability to use my turntable and CD player through Sonos Gold. It changed to Black and no longer have these items in my menu? Will they be reinstated. I have specific Sonos equipment to achieve this connectrivity which now do nothing? Thanks 

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N
1 month ago
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JJ2138Contributor I
posted in Controllers and Music services
Apple Music

I cannot seem to connect to Apple Music. 

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J
2 months ago
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opnesContributor I
asked in Controllers and Music services
sonos app - software update

yo guys i need some help when downloaded the app it keeps saying i need to make a softwaree update and when  i press install it just doesnt install. ive done everything from delete the app to rebooting my sonos era 100 idk waht to do

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O
3 months ago
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ikozContributor I
asked in Controllers and Music services
New APP Update adding new speakers

How am I supposed to add my new ERAs 300 via the APP when the app is not working? The app is asking me to log in when I am already logged in and it goes on a loop. I cannot add nor adjust anything. PLEASE HELP!!!! Thank you.

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I
3 months ago
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JocularContributor I
asked in Controllers and Music services
NAS Music Library blockage

I recently played an album from my WD NAS music library but now it always plays no matter what other album I select - on top of this issue, when I open the Albums selection some now appear 2 or 2 times whilst many list all the songs instead of the album name.In effect I have lost all function for my music library - I was very annoyed when the images of the albums dissappeared  - But this is a new level.Ringing the Sonos helpline was no good “Our technical support team is currently offline” answer is not helpfullJocular

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J
2 months ago
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Vibe4itEnthusiast I
asked in Controllers and Music services
Lost ability to index (MacOS desktop)

My one saving grace in all this was that at least I could still index from the desktop app (as the subject).Now I’m getting the error message that says the path has changed or the device is no longer powered up, neither of which is true. I realize this is not uncommon in the last few months, but I’m not as savvy as I would like to be. Everything is updated, heaven help me. File sharing, and so forth is still on. No permissions have suddenly changed.I’m reluctant to do anything too big before consulting people who know more than I do. Right now, not being able to index. My most recently added files isn’t the worst thing that could be happening, as we know from the last three months. I don’t wanna reduce the functionality I have by acting rashly. But my collection is on going so I would like it to be updated as often possible. I would appreciate any suggestions for how I might get myself back on track here. Thanks in advance. 

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V
1 month ago
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Gloria37Contributor I
asked in Controllers and Music services
disconnected

My iTunes library was deleted after last Sonus update. I can't load it. How do I get to play my music?

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jgatie
3 months ago
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PilsmanContributor I
asked in Controllers and Music services
crab app

If i turn down ore up the sub in the new app . Nothing happens whit the Sound .If i turn of ore on Trueplay nothing happenings whit Sound . * app *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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jgatie
2 months ago
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Andyroid24Contributor I
asked in Controllers and Music services
SONOS USELESS recent update AND telephone helpline unaccesssible.

AS ABOVE. PLUS. The recent update wiped everything on my ‘phone playlists. Clunky use on my beam and tv. Kept dropping out/stopping music played.

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A
2 months ago
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RiverCalebContributor I
posted in Controllers and Music services
easier access to EQ settings

Wonderful speakers. The app sometimes works great and sometimes it’s not responsive unless I close it out and open it back up. make it easier to access Treb & Bass within the app. Make it one step instead of 2 or 3 steps. Quicker control. Not all albums are the same, need to make the adjustments accordingly. Other than that, the speakers are fantastic. 

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Corry P
3 months ago
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