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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,694 Topics
  • 53,156 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7694 Topics
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Doug SharpContributor I
asked in Controllers and Music services
products no longer on app

Only one of my 4 speakers is on the app 

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4 months ago
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MichaNbgTrending Lyricist I
asked in Controllers and Music services
unable to add any music service account

Since the new update, I‘m unable to add any new music service account to my Sonos setup. If I try to and authorize Sonos, the App just responds with an „unexpected error“. I tried it with TIDAL, Apple Music and YouTube Music. On iOS and Android. as my family moved on to a new streaming service and I want to add the new TIDAL accounts of my wife and my kids, this behavior is more than just „annoying“anyone any advice?  Funny, with the macOS App, I was able to add TIDAL Accounts to Sonos. But if I want to add Apple Music, Sonos tells me, I have to use the iOS or Android apps for that. But the iOS and Android apps tell me about “unexpected errors”, when I try to… it's enough to make your skin crawl Moderator edit: combined posts

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4 months ago
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bramlaurensContributor I
asked in Controllers and Music services
Symfonisk issues after app update

This week our Sonos app at work got updated (iOS 80.01.30) after which all of the Symfonisk bookshelf speakers we have in the building dissappeared from the app.After that I tried factory resetting them and reconnecting them but now I can't even get them to finish setup in the app.It goes past the initial connection phase with the audio pin just fine but after entering the WiFi password it hangs on "connecting”. After this it says it finished connecting but with a sidenote that currently the speaker is not visible in system settings. It then asks me to reboot the speaker and then check system settings again. I have rebooted it multiple times and restarted the entire process multiple times but I keep getting stuck at the same point.Other users with the same issue seem to be helped by using the windows or macos app to update the speakers but for me it says the system is up to date on both windows and mac.Any suggestions? Quite dissapointed in this and we now have 6 unusable speakers.

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4 months ago
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Alainb102Contributor I
posted in Controllers and Music services
radio

Ik kan naar mijn radio station niet meer luisteren 

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4 months ago
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gmbardmanEnthusiast II
asked in Controllers and Music services
Connecting SONOS Speakers to Amazon APP

Thanks for the responses about copying Amazon Playlists to SONOS- it can’t be done! But, someone mentioned playing the playlists directly from the Amazon app.  I have been researching how to add my speakers to Amazon App so they will display for “Connect a Device.”  All I see is Airplay and my iPhone.  I read select Services and then Voice and Services but I do not have those options.  I am on version 80.00.30 now with SONOA app.Can someone point me in the right direction on how or if) I can add my speakers.  I have 10 and it would be great to have my Amazon playlist as an option.  Currently I buy all my songs with Apple, sync library to SONOS, etc.  I have Prime so can download inclusive of Prime pricing model.

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4 months ago
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youlaughatmeContributor I
asked in Controllers and Music services
Only last 50 spotify playlists created populating

Support needed - Spotify I need some help, can’t find answers anywhere. Spotify on the new app only lets me access the last 50playlists I have curated, can’t view any albums I have saved either. Playlists were working yesterday, albums I figured was just a glitch and would sort itself out. I have disconnected Spotify and reauthorised no change at all. I’m reluctant to uninstall the app and reinstall after reading about people’s troubles here. Oh I should I add that the problem I’m experiencing is across all my devices iOS and Mac and windows. It’s pretty frustrating 

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4 months ago
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DenveriteContributor I
asked in Controllers and Music services
Problems with all devices since latest update

I have 5 Sonos speakers distributed throughout house. Since the last update, each time I turn on Sonos, only the Arc in basement shows as ON and always playing the same song. It takes 2-3 times turning it off and turning on all the others (3 Ones and 1 Move2) before it takes. Meanwhile, the screen continues to show that song that is ready to play on the Arc even as the other speakers cycle through dozens of other songs. The app NEVER changes the song shown as playing.Sonos also randomly shuts off a speaker or two and has to be turned back on. Or the whole system just stops playing. 

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4 months ago
Bumper
Bumper
posted in Controllers and Music services
Sonos web app landing page

Hey Sonos FYI the landing page to play.sonos.com  sometimes redirects to the page as shown below. Does not inspire confidence in your web app.  Another thing for your to do list. 

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Bumper
4 months ago
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SpeedyGContributor I
asked in Controllers and Music services
Fria radiokanaler

Varför kan jag inte lyssna på fria radiokanaler som t.e.x. P3 och Rix FM? Moderator Note - Translation by Google: Why can't I listen to free radio channels such as P3 and Rix FM?

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4 months ago
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GBXContributor I
asked in Controllers and Music services
Missing Napster playlists

The Sonos app is dreadful. I’ve been a fan of Sonos products for over 13 years but this latest release is dreadful. My Napster service appears then disappears and my playlists that have been carefully crafted over as many years have been lost. 

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4 months ago
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HAZZA2016Contributor I
asked in Controllers and Music services
New App

Could I have the old app back please? The new one is nearly unusable. It is clunky, unreliable and sometimes has a mind of its own. I have iOS.

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4 months ago
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BBBBBBContributor I
asked in Controllers and Music services
new app unusable

New app garbage unusable.  Stop hiring Microsoft developers.  Used to be the best,  now its a easte of money.

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4 months ago
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CoppockContributor I
asked in Controllers and Music services
amazon music

When using Amazon music on the Sonosit plays just the first 30 seconds of the song and then moves to the next song. It will not play the entire song

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4 months ago
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Frankie1246Contributor I
asked in Controllers and Music services
How to shut off the music?

HOw do I shut the music off? I used to be able to click on each room to shut it all off, When I do that now the app says No Output Selected. Select where to play this audio

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4 months ago
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AlbertscaContributor I
asked in Controllers and Music services
unable to add surround speakers

Help! I bought two Symfonisk speakers to complete my surround sound setup with Arc and Sub. Today I went crazy trying to configure them... without success. After many attempts, I managed to update the software (by installing the app on my PC) and now the app recognizes them. However, I can't configure the surround sound...  Most of times I start the adding process and it so with a network error after 3 tentatives. Sometimes it goes on but hangs on until I kill the app.I've tried everything: resets, connecting the Arc via cable, disabling the 5GHz network, removing a repeater that might have been causing interference, assigning a static IP, moving them closer and farther from all routers and the Arc... No way. Any ideas? Thanks a lot.  Diagnostics sent. #***********Other screenshot when app stops after first step to add surround.Obviously speakers where on and network ok. All are connected to a wifi fritz 4040 used as repeater in a mesh network.Moderator Note: Combined posts, recorded a

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4 months ago
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KB49Contributor I
asked in Controllers and Music services
Android App Subwoofer support

The new app for Android lacks external subwoofer connection or controls completely for the Amp.

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4 months ago
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SilvikContributor I
asked in Controllers and Music services
Apple music mediathek

Aple music Mediathek is no longer reachable after upgrade! Do i habe to change the system as i can no longer listen to my music?

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4 months ago
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HighlandyetiContributor I
asked in Controllers and Music services
Give us a rollback option until you fix the app

These forums are littered with loyal users who have invested thousands on Sonos systems over the years not to mention their  time in curating playlists only to have a wholly unwanted ‘update’ pushed onto to them to lose basic functionality, but not to worry apparently it’s all on a roadmap.  A roadmap! For basic functions like adding/deleting from a playlist, an equalizer, alarms.  This should all be in day 1, I just can’t understand how this was approved for release.

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4 months ago
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mgflyerContributor I
asked in Controllers and Music services
sonos frozen

Sonos totally frozen, deleted twice no result, keeps saying something has gone wrong, yes it certainly has it was the moment they changed the app.

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4 months ago
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LtdanjContributor I
asked in Controllers and Music services
Guest access

My Sonos updated, and now if I have a guest come to my house, they are asked to sign into my account to use the system. Is there a way to let them use the system without signing in?

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4 months ago
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MiamiTrending Lyricist I
asked in Controllers and Music services
trueplay and playbase not working since update

I have a playbase, sub gen 2 and two play 1’s as rears setup as surround. When I try to trueplay, it gets to the spot where it says “next you’ll hear A series of tuning sounds…” I click begin tuning and nothing happens.. any ideas how to resolve this?I’ve tried the “play Spotify” for a minute or so before trueplay.. does not work.

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4 months ago
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LoveBeanTownContributor I
posted in Controllers and Music services
Sonos app resolution!

Resolved problem of re-adding Music Library and Itunes Playlists by adding Apple Music; the recent updates wouldnt let me re-add my Music Library; I was never able to add Itunes Playlists; BUT -- I now can by simply adding Apple Music to Sonos;

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4 months ago
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Phillip LeonardContributor I
posted in Controllers and Music services
New update has rendered Sonos mostly useless

Ever since the new app update on iOS in early May, controlling my system is so frustrating I am thinking of finding a different provider (this after just updating most of my speakers just 4 months ago).All music defaults to one room. It takes almost two minutes to start playing music in a different room. Takes almost 1 minute to change a song. It takes exactly 52 seconds to change the volume.  The same behavior is happening on two different systems. It becomes very frustrating when you want to listen to something and it takes upwards of 3 minutes to play the music you want, in the room you want, at the volume you want. Note, I did not update my iPad to the latest version and the system works mostly fine. I’ve resorted to using my Bose portable speakers instead of Sonos. If the new app update is not reversed or the issues fixed soon, I will send my hardware back and move to a different provider. 

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4 months ago
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Crf450rContributor I
asked in Controllers and Music services
new app

This new update sucks. I can no longer play all my speakers at once from the tv. Does anyone know how to adjust the base levels? I have it linked to my sound bar.  I have so many other questions but I’ll start here 

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4 months ago
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OaklandJoeContributor II
asked in Controllers and Music services
Is Sonos blocking Apple Music radio stations?

I have been listening to KQED, my local NPR radio affiliate, as a radio station via the Apple Music source on Sonos for years. Now, it no longer appears when I look for it on Sonos, and the Apple Music station I had favorited in the Sonos mobile app just errors out. Yes, I can still listen to KQED using Sonos Radio as the source, but I’m not subscribed to the HD service and have no plans to do that, and the bitrate on the free version, anyhow, is lower than what I get from Apple Music, and has noticeable low fidelity digital artifacts. Apple Music’s version, when it was working on Sonos, was much higher quality and sounded great on my various Sonos speakers throughout the house.My hypothesis is that Sonos is attempting to drive subscription revenue, and has blocked KQED on Apple Music in order to drive listeners to Sonos Radio HD premium subscriptions. If this is true, it’s going to spell the end of my investment in Sonos. (I own 4 stereo pairs, including a Play5 pair - quite an invest

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4 months ago
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